4 Desktop Products
This chapter describes the desktop products of the Hicom 150 E Office Office system. These products include the optiset E telephone family, Hicom Cordless 150 E mobile telephones (not for U.S.), key modules, and additional equipment such as headsets.
4.1 optiset E Telephones
The optiset E telephones are a new generation of user-friendly desktop products available in warm gray. They provide rapid access to communication system features. The sockets for the connection to the system and the power supply unit use modular connectors.
The optiset E product family includes the following telephones or terminals:
Table 4-1 optiset E Telephones
Terminal (product name)
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Remark
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optiset E entry
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Telephone without display
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optiset E basic
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Telephone without display
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optiset E standard
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Telephone with display
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optiset E advance plus/comfort
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Telephone with display
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optiset E advance conference/conference
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Telephone with display
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optiset E memory
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Telephone with display
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optiset E key module
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Add-on device
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With the exception of optiset E entry and optiset E standard, all optiset E telephones have one or two adapter slots for a variety of adapters (analog, acoustic [not for u.S.], ISDN, data, control, contact [not for u.S.], headset, headset plus or phone adapter).. The optiset E telephone adapters are plug-in modules that can be easily inserted into and removed from the telephone. They allow the telephone to be quickly adapted to specific requirements and channels. The optiset E memory telephone has an alphanumeric keypad to access the integrated electronic notebook (ENB). The ENB has memory storage for approximately 350 names, addresses, and telephone numbers.
Note: The preassigned function keys can be individually configured using Hicom Assistant E.
4.1.1 optiset E Telephones Without Display
optiset E entry
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The optiset E entry model provides low-cost entry and access to the digital technology of the Hicom 150 E Office Office system. It is designed for common areas and users who require minimal features. The optiset E entry model has:
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Three preassigned function keys with LEDs |
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Two volume control keys |
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Wall mounting |
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Users with optiset E entry telephones can use feature access codes to access the features of the Hicom 150 E Office system.
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optiset E basic
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The optiset E basic model has the same capabilities as optiset E entry, with the following additional features:
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One adapter slot (for analog, data, ISDN, or telephone adapter) |
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Open listening (speaker) |
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On-hook dialing |
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Eight preassigned function keys with LEDs |
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4.1.2 optiset E Telephones with Display
The optiset E telephones with display include alphanumeric displays and provide interactive prompting while a call is in progress. Interactive prompting means that you are offered only functions that are relevant to the current call status. You can access these features using three OptiGuide dialog keys: OK, next and previous (see Figure 4-1).
Figure 4-1 The User Interface for the optiset E Telephone with Display
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For clarity, the functions are arranged in submenus. You can also:
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Select the features directly by using the service key to enter their codes. |
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Assign functions or function loops (macros) to the specific function keys. |
optiset E standard
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The optiset E standard is an entry-level display telephone with a comprehensive function pakkage:
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3 OptiGuide dialog keys for interactive prompting (OK, next, and previous) |
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LCD swivel display (2 lines x 24 characters) |
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Speakerphone mode and open listening |
|
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12 function keys with LEDs (four are fixed, one is preassigned, and seven are programmable) |
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2 keys (plus and minus) for adjusting the volume and setting the volume of call signaling for incoming calls |
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Wall mounting |
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optiset E advance plus/comfort
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The optiset E advance plus/comfort is a professional telephone package, with all the features of the Standard 150 E model plus:
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Connection for up to four optiset E key modules |
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Two adapter slots |
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optiset E advance conference/conference
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The optiset E advance conference/conference is a professional telephone with all the features of the optiset E standard, including the following:
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12 function keys (4 fixed, 8 programmable) with LEDs |
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3 dialog keys (for scrolling through function menus and confirming individual functions) |
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Full duplex speakerphone mode and open listening |
|
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LCD swivel display (2 lines x 24 characters) |
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Two adapter slots |
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Port for an optiset E key module and Hicom Attendant BLF (Not for U.S.) |
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This telephone is an optiset E advance plus/comfort telephone with a full duplex speakerphone.
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Hicom Attendant C
Refer to optiset E Add-on Devices: Possible Configurations (Not for U.S.), on page 4-8.
optiset E memory
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The optiset E memory is ideal for heavy telephone use, such as for telemarketing and call center representatives. Features include:
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12 function keys with LEDs (four are fixed, one is preassigned, and seven are programmable) |
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Memory for approximately 350 ENB entries (such as name, address, and telephone number) |
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Swivel display (8 lines x 24 characters). Lines 1 through 6 are for the electronic notebook and menu items; lines 7 and 8 are for interactive prompting.) |
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Two keys (plus and minus) for controlling the volume at the handset and setting the volume of call signaling for incoming calls |
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Speakerphone mode and open listening |
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Up to 4 key modules |
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Two adapter slots |
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Three dialog keys (OK, next, and previous) |
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Alphanumeric keypad with integrated ENB functionality |
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optiset E key module
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The optiset E key module is an add-on device that expands the number of function keys. Features include:
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16 programmable function keys with LEDs |
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Up to 4 optiset E key modules per terminal |
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The optiset E key module is available to optiset E advance plus/comfort and memory telephones, |
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and not available to optiset E entry, basic, and standard.
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Hicom Attendant BLF (Not for U.S.) (Hicom 150 E Office Rel 2.0 or Later)
Hicom Attendant BLF is an add-on device that provides 90 additional general-purpose keys, LEDs, and labeling areas.
You can connect the Hicom Attendant BLF to the telephone or to an optiset E key module using an interface cable with input MW6 (RJ11) and output MW8 (RJ45) connectors. Figure 4-2 shows several possible configurations. An optiset E local power supply (AUL:06D1284?) can supply power to up to two Hicom Attendant BLFs.
Programming Add-On Devices
After they are connected, add-on devices automatically log on to the system and are then operational. You can use Hicom Assistant E or Hicom Assistant T to program keys. When you replace add-on devices, the information that you programmed on the keys remains (it is stored in the customer database).
After you replace one of the configurations shown in Figure 4-2 with another, the LEDs and keys may not work properly. You must therefore update the database, using Hicom Assistant E.
Example: You replaced configuration E with configuration C. To make sure that the LEDs and keys function properly, you must remove optiset E key module 2 from the database using Hicom Assistant E. You can use Hicom Assistant T to clear Hicom Attendant BLFs (not for U.S.) and optiset E key modules.
The first Hicom Attendant BLF connected to OfficePro and OfficeCom has default key assignments for the first 90 system ports. It does not have these default assignments if the Attendant BLF is preconfigured using Hicom Assistant E or if you connect additional Attendant BLFs (not for U.S.).
Note: You can use Assistant T to clear BLFs (not for U.S.).
Add-On Devices: Possible Configurations
Figure 4-2 optiset E Add-on Devices: Possible Configurations (Not for U.S.)
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Model-Specific Data for optiset E Busy Lamp Field (BLF, Not for U.S.)
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Feature available in
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Hardware requirements
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Software requirements
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Maximum number of BLFs per telephone
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Maximum number of BLFs per system
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Maximum number of programmable keys per BLF
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Maximum number of optiset E sets with BLF
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Table 4-2 Quick Reference for the optiset E Product Family
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advance plus/comfort, advance conference/conference
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Function keys with LEDs
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12-element keypad (0-9, #,*)
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Two keys (plus/minus)
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Open listening
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Speakerphone mode
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Adapter slot
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Three dialog keys
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Display
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Connection for key module
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Port for an optiset E BLF
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Alphanumeric keypad with integrated ENB functionality
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Optional wall mounting
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Dimensions in mm (in.): Width
Depth
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Maximum length of the connecting line in meters (feet):
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Without plug-type AC adapter |
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With plug-type AC adapter |
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Maximum length of connecting line between primary and secondary telephone (through phone adapter) in meters (feet):
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4.1.3 optiset E telephone adapters
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The optiset E telephone adapters are plug-in modules that enhance system performance with additional applications such as PC and fax connections.
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The optiset E data adapter provides for the connection of a PC. This adapter can be used for the following applications: dialing from a PC, telemarketing, caller recognition, company-wide telephone book, caller logging, startup of a Microsoft Windows application using the caller's station number, and call lists. The data adapter can be used with the acoustic, analog, and ISDN adapters. |
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The optiset E acoustic adapter (not for U.S.) provides for the connection of accessories (such as a loudspeaker unit, microphone, or second handset). It can be used with all other adapters. |
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The optiset E analog adapter provides for the connection of an analog telephone. It can be used with the optiset E data and acoustic adapters. |
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The optiset E ISDN adapter provides for the connection of standard ISDN So non-voice telephones (DSS1 protocol). It can be used with the optiset E data and acoustic adapters. |
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The optiset E phone adapter provides for the connection of an additional system telephone that a station number can reach. The entry 150 E, basic 150 E, standard 150 E, advance plus/comfort 150 E, advance conference/conference 150 E, and memory 150 E telephones can be connected. The phone adapter can be used in a configuration with primary and secondary telephones, and with the acoustic adapter. |
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- Note: When you use the optiset E phone adapter, take into account the capacity limits of the system, and implement the wiring between the primary and secondary telephone (a second telephone in the same room).
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The optiset E contact adapter (not for U.S.) has two floating connections (maximum 60 V/5 watts). These contacts control external devices, such as LEDs or secondary bells. |
- Connection 1 signals the following telephone states that are displayed on an external LED (busy lamp). It is not possible to provide a separate lamp for each state.
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Handset is taken off hook. |
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Line key is activated. |
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Loudspeaker is switched on. |
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Headset is active. |
- Connection 2 signals a call receipt and can control a secondary bell.
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The optiset E headset adapter provides for the connection of two headsets to the telephone. |
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The optiset E headset plus adapter provides for the connection of two headsets and a tape recorder to the telephone. |
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The optiset E control adapter offers the same functionality as the data adapter but does not support data transfer. This adapter also supports one headset and the Hicom Attendant P functionality. |
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The optiset E privacy module prevents unauthorized users from listening in on phone conversations. Both parties in a call need to have a privacy device. To connect the privacy module between the telephone and handset, simply reconnect the line cord. The optiset E privacy module comes with the local power supply needed for operation.
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Observe the embargo regulations (import/export restrictions) that apply to the optiset E privacy module.
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You can use the optiset E speech adapter to retrieve speed dialing destinations by entering voice commands. The adapter is currently approved for connection to optiset E advance conference and conference telephones, with preparations underway to support other optiset E telephone types. You can enter the voice commands from the handset, handsfree microphone, or a headset connected to the speech adapter. The speech adapter has an integrated memory for storing and retrieving up to 100 station numbers and names.
The optiset E speech adapter supports the following languages:
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Danish |
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German |
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Dutch |
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Italian |
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English |
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Portuguese |
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Finnish |
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Spanish |
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French |
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Swedish |
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Table 4-3 shows the adapters (maximum of two) that can be used simultaneously in an optiset E advance plus or optiset E memory telephone.
Note: The optiset E basic has only one adapter slot. The slot is for optiset E analog, ISDN, data, or phone adapters. A headset cannot be used if the optiset E basic has an optiset E headset, an optiset E headset plus, or control adapter. The optiset E entry and optiset E standard telephones do not take adapters.
The table below shows the adapters (maximum of two) that can be used simultaneously in an optiset E advance plus or optiset E memory telephone. The relevant telephones are optiset E advance plus/comfort and optiset E memory
Table 4-3 Parallel Connectivity of the optiset E adapters
optiset E
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Contact adapter (not for U.S.)
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Acoustic adapter (not for U.S.)
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Analog adapter*)
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Contact adapter*
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Control adapter
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Data adapter *)
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Headset adapter
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Headset plus adapter
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ISDN adapter *)
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Phone adapter *)
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*) used in primary telephone
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Adapters provide flexible and easy enhancements to the telephone.
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Table 4-4 An Overview of Primary and Secondary Telephones and Adapters
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Phone adapter
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Analog adapter
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ISDN adapter
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Acoustic adapter (not for U.S.)
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Data adapter
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Control adapter
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Headset adapter
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Headset plus adapter
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Contact adapter (not for U.S.)
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4.1.4 System-Dependent Options for Using Adapters
Table 4-5 System-Dependent Options for Using Adapters
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Data terminals/data adapters (TA232D)
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optiset E control adapter (TA API)
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Data terminals/data adapters (TA232D)
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optiset E control adapter (TA API)
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4) More than fifty optiset E data adapters (TA 232D) or optiset E ISDN adapters (TA S0) can be connected . However, this will reduce the maximum number of optiset E telephones by the same ratio
5) optiset E control adapters which are not used for CSTA applications do not count as data terminals
4.1.5 Electronic Notebook
The Electronic Notebook (ENB) allows the users of an optiset E memory telephone to store data, such as names, telephone numbers, company names, and fax numbers, and display them in the first five lines of the telephone display. Up to 350 entries can be stored in the telephone memory.
Customers can add, edit, delete, and search for the stored data. They can also store frequently used system features in the ENB. If a customer has programmed all programmable function keys but wants to add more system features, such as mute, call forwarding, or telephone lock, he or she can add these features to the ENB
Figure 4-3 Display of an ENB Entry (Example)
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.
4.2 Desktop Accessories
The following accessories are available to optiset E telephones:
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Headsets*) |
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Desk microphone, Speaker, Second receiver |
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Wall mounting bracket (for entry 150 E, basic 150 E, standard 150 E, advance plus/comfort 150 E, advance conference/conference 150 E) |
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Plug-type AC adapter (local power supply) |
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Cover for empty adapter slots |
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Busy lamps |
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Secondary bell |
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PCopti-E program for the ENB |
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Keyboard labelling program |
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Tape recorder connection option |
* The certified products available in each country are listed in the Electronic Service Manual information.
4.3 Hicom Cordless (Not for U.S.) EM V2.2
The Hicom Cordless EM V 2.2 allows Hicom 150 E Office Office system features to be used with system-specific cordless telephones. The Hicom Cordless EM V2.2 uses radio technology that complies with the DECT / GAP standard
(Digital European Cordless Telecommunications). The cordless telephone (mobile unit) accesses the system through base stations. These base stations are the hardware that connect the Hicom 150 E Office Office (cable-linked network) to the radio network. Four-wire telephone lines connect the base stations to the SLC 16 board. By finding the base stations in a customer site, employees who require mobility can remain in telephone contact and have full access to the Hicom 150 E Office system features.
The mobile units operate in an area of overlapping radio cells which together form the radio network (service area). Within Hicom Cordless EM V2.2, the mobile units can be used in a maximum of six Siemens systems such as Hicom cordless EM V 2.2. The user can choose as to whether the mobile unit should be operated automatically in all DECT systems or only in one specific system). A service area can have up to sixteen base stations. Hicom Cordless EM V2.2 features include:
 |
Log on. If the mobile unit (MU) is registered and the MU user has logged on to the radio network through the base station, that MU is always synchronized to the most favorable base station in the radio network. If the MU user sets up a connection, the system recognizes the user's identity and station authorization.
(Station features can be set up at the time the Hicom 150 E Office system is installed. Each MU must be registered separately before use). A changeover within a radio cell during an established connection is referred to as an intracell handover (HO). Possible causes include sudden interference. The mobile unit initiates the intracell handover. |
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Intercell handover (Seamless Connection Handover, or silent connection change to another base station). A changeover between two radio cells is referred to as an intercell handover. Possible causes include a site change during an established connection. For example, an MU user moves to another room with better radio conditions provided by a different base station, and thus moves out of the previous radio cell. |
 |
Roaming. Roaming describes both the incoming and outgoing call capability of the MU, regardless of its current location within the DECT/GAP radio network to which the MU is logged on. The calling party does not need to know where the MU is located.
The requirements for roaming are implemented in the base station. The MU initiates the site recognition. The base station does not know which MU users are within its radio range. |
4.3.1 Enhanced Feature Mobile Unit Gigaset 2000C
4.3.2 Enhanced Feature Mobile Unit 2000C pocket
4.3.3 Robust Mobile Unit Gigaset active
4.3.4 Gigaset 2000L charger *
|
Features include:
 |
Charging option for mobile units Gigaset 2000C and Gigaset 2000C active |
 |
Easy wall or desktop mounting |
 |
Charging option for 2 spare battery cells in battery charging compartment |
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Visual display indicating the charging status of mobile units and spare battery cells |
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Charging times for NiCd cells (600mAh): 4 to 5 hours (in the mobile unit) 24 hours (in the battery compartment) |
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Charging times for NiMH cells(1100/1300mAh): 8 to 10 hours (in the mobile unit) approximately 40 hours (in the battery compartment) |
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* do not operate in areas where explosions might occur
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4.3.5 Gigaset 2000L charger
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Features include:
 |
Charging option for the Gigaset 2000 C pocket mobile unit |
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Easy wall or desktop mounting |
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Visual display indicating the charging status of the mobile unit |
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Approximately 7 hours charging time for NiMH batteries in mobile units |
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No charging option for spare battery packs |
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Comes with 220V local power supply |
|
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pocket
4.4 Attendant Consoles
4.4.1 Braille Console (Hicom Attendant B) (Not for U.S.)
Definition
Persons with bad eyesight may benefit by adding a braille console to their system. The braille console is connected to the V.24 (RS-232) interface of a PC on which Smartset (V3.1) has been installed. Smartset only works if your optiset E telephone has been fitted with a control adapter.
The braille console simply reproduces the information that appears on the optiset E telephone display
. All operations are carried out on the optiset E itself.
Figure 4-4 Connection of a Braille Console to a Hicom Attendant B
Model-Specific Data
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Feature available in
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Hardware requirements
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Software requirements
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Number of connectable braille consoles
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4.4.2 PC AC (Hicom Attendant P)
Definition
You can set up a PC as the attendant console, Hicom Attendant P, with all the Hicom Attendant C features and additional features. All the functions of an attendant console are simulated on the PC monitor.
Hicom Attendant P has:
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An attendant console, with applications such as attendant services, call detail recording (CDR), or the electronic telephone directory on the same PC. |
 |
A pop-up menu with relevant features in each call-processing state. |
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A softkey user interface for the attendant console features, configurable according to user requirements. |
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Online Help. |
Supports the operator on incoming ISDN calls, by displaying the name of the caller (the numbers are stored in the electronic telephone directory).
The Hicom Attendant P is connected to the system through an UPO/E card (optionally by means of adapters). When the Hicom Attendant P is out of order, the operator can continue working by using the Hicom Attendant C functionality of the optiset E advance plus/comfort telephone.
Not for U.S.: It is possible to run the Teledata Office call detail recording program and Windows Office on the same PC.
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The Hicom Attendant P provides the user with an easy-to-use attendant console which comes with a set of expanded and configurable features.
|
..
Figure 4-5 The Hicom Attendant P is connected using a UP0/E card
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Hicom Attendant P has the following features:
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Display of calls in queue with type, name, and telephone number |
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Acoustic signaling with volume control |
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Display of connection status with source and destination |
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Query of calls in the queue and speed transfer |
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Function for placing 4 stations on hold (not available with OfficeOne) |
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Busy lamp field on the PC for up to 100 users |
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Electronic telephone directory with Microsoft Access database |
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Notebook function to save and dial telephone numbers |
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Additional functions, such as loop keys, camp-on, callback, variable conference with up to 8 participants, radio paging (not for U.S.), speaker announcements, alarm signaling, call charge display, redial, forced release of connected trunk, ringer cutoff |
 |
Windows Help |
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Easy configuration of features |
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Easy installation |
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User interface languages: German or English |
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PC AC groups |
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Locked-loop operation/hold (PC solution not available with OfficePoint) of up to four stations |
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Braille console (for OfficePro and OfficeCom only, not for U.S.). Refer to Section 4.4.1 |
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One-key automatic redial to the original switched destination in conjunction with recall |
Technical Specifications
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Pentium PC, 16 MB RAM, SVGA 800 x 600 monitor |
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Windows 95 operating system |
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Hicom 150 E Office system (Version 1.0 or higher) |
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Free RS-232 interface (COM1 or COM2 if installing optiset E control adapter or data adapter, COM3 [default] or COM4 if installing UP0/E PC card |
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UP0/E PC card, or optional optiset E memory or advance plus/comfort telephone with optiset E control adapter |
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Sound card (if not integrated into the motherboard) |
 |
Headset (optional) |
Connection to the System
Optionally, you can connect the Hicom Attendant P (PC) to the system by means of a UP0/E PC card.
The PC (Hicom Attendant P) is connected to an optiset E telephone through an optiset E control adapter or an optiset E data adapter.
Model-Specific Data
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Feature available in
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Hardware requirements
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Software requirements
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Number of PC ACs
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Dependencies and Limitations
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Dependency and Limitation
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Emergency call
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The emergency call feature is not supported.
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4.4.3 Attendant Console (AC) and Intercept Position (Attendant C)
Definition
Hicom Attendant C (AC) is a telephone that provides switching services in the Hicom 150 E Office system. The AC is also an intercept position. If direct inward dialing is not available or if calls cannot reach any of the stations based on the call assignment algorithms in call management (intercept), the operator forwards the incoming calls to the attendant consoles.
You can also set up a PC as the attendant console (Hicom Attendant P). For more information, refer to Chapter 10, Special Equipment, the Electronic Service Manual.
For information on the layout and assignments of the function keys for optiset E advance plus/comfort and optiset E memory telephones, refer to the manual Hicom Attendant C for Hicom 150 E Office, optiset E advance plus/comfort, optiset E memory.
Model-Specific Data
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Feature available in
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Hardware requirements
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Digital subscriber line module
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General requirements
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optiset E advance plus/comforter and optiset E memory (system telephones)
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Software requirements
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Dependencies and Limitations
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Dependencies and Limitations
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Overflow
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Numeric and time overflow to a programmable overflow destination can be configured. |
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Overflow indicators can be configured on 6 optiset E telephones. |
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Undialed trunk
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It is possible to switch an undialed trunk.
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Busy external line
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Busy external lines can be selectively release by a procedure.
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Second station number
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The AC can be reached under a second station number (default: 9; 0 in USA/GBR).
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© Siemens AG, München, 1999
Hicom 150 E Office Rel. 1.0-2.2 System Description, 1, 1999-06-18
Siemens Part No.: P31003-M1542-X100-4-7618
Conversion Date: 1999-06-18