3 Implementing Features
Chapter Contents
This chapter discusses the following topics:
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Section 3.1, Starting System Administration
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Section 3.2, Features for All Traffic Types
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Section 3.3, Features for General Incoming Traffic
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Section 3.4, Features for General Outgoing Traffic
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Section 3.5, Features for General External Traffic
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Section 3.6, Features for Incoming External Traffic
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Section 3.7, Features for Outgoing External Traffic
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Section 3.8, Least Cost Routing (LCR) (Not for U.S.)
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Section 3.9, Least Cost Routing (for U.S. Only)
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Section 3.10, Features for Internal Traffic
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Section 3.11, Tenant Service
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Section 3.12, Other Features
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Section 3.13, Networking
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Section 3.14, Features for Call Detail Recording
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Section 3.15, Euro-ISDN Features (Not for U.S.)
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Section 3.16, U.S. ISDN (for U.S. Only)
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Section 3.17, U.S. ISDN Features (for U.S. Only)
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Section 3.18, Host Link Interface (CSTA interface)
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(The information on the Hicom 150 E OfficeOne does not apply to the U.S.)
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There is a new and expanded password concept for accessing system administration. You must enter a user name (identification) plus a password (authentication). The tables in Section 3.1describe how to access Hicom Assistant T and Hicom Assistant E.
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3.1 Starting System Administration
3.1.1 Accessing Hicom Assistant T
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System administration password
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User name (ID)
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Password for accessing system administration
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Enter a new password (up to 16 alphanumeric characters) only the first time you access system administration
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Re-enter the new password
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After receiving a new password, you can skip points 4 and 5 each subsequent time you access system administration.
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3.1.2 Accessing Hicom Assistant E
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Note regarding user names: Only an optiset E memory telephone can enter user names with alphanumeric characters. Do not change a user name to a name that includes alphanumeric characters unless Hicom Assistant TC will always use an optiset E memory telephone.
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User name (ID)
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Password for accessing system administration
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3.2 Features for All Traffic Types
3.2.1 Hold
Definition
Users can place an active call on hold. Placing a call on hold means that the call stays connected, but in a waiting state, until the user retrieves it. After placing a call on hold, the user can either retrieve the held call or place another call on the same line.
A distinction is made between common hold and exclusive hold.
With common hold, any party can retrieve the held call; with exclusive hold, only the party who placed the call on hold can retrieve it.
Model-Specific Data
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Feature available in
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HW requirements
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SW requirements
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Requirements and Conditions
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Trunk key, Retrieve key
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You can retrieve a call that was placed on hold by pressing either a trunk key (when the LED is flashing slowly), by pressing the Retrieve key, or by entering a code from the Program/Service menu. The trunk to be seized must be suffix-dialed (with the exception of the trunk key).
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Internal calls (for U.S. Only)
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To place an internal call on hold, users must either park the call or use an internal consult key.
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3.2.2 Park
Definition
With park, users can place both internal and external calls on hold. Parked calls can be answered from all telephones.
Users can activate the park feature only when they are on a call. Users must assign a virtual number (park slot 0 through 9) to the call that they want parked. They must then enter the slot number to receive the call.
Model-Specific Data
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Feature available in
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HW requirements
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SW requirements
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Number of calls parked simultaneously
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Requirements and Conditions
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Park
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You cannot park an undialed trunk.
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Park
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You must answer a call before you can park it
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Conference
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You cannot park a conference call.
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Call forwarding
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After a recall, a parked call does not follow call forwarding.
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DTMF
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If a station has activated DTMF transmission, DTMF mode will be deactivated automatically when you activate the park feature.
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Occupied park slots
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If the park slot selected for parking a call is already occupied, a tone sounds, and the number does not appear on the screen. Select another park slot.
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Parking with optiset E entry and optiset E basic
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The optiset E entry and optiset E basic telephones do not have a programmable Park key. Users must enter a code to activate the feature.
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3.2.3 Toggle
Definition
Toggle enables a user to toggle between two parties, placing one of the parties on hold. The toggle feature can be used for internal and external calls.
The rules for consultation hold also apply to the active call. Users cannot toggle between conference calls.
Model-Specific Data
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Feature available in
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HW requirements
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SW requirements
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Requirements and Conditions
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Hold
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If you are on hold, you cannot use the toggle feature.
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DTMF
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Activating the toggle feature deactivates DTMF mode.
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3.2.4 Unscreened Transfer
Definition
Users can transfer an internal or external call to another internal station before the called party answers. The other station can be in the same system or it can be in a networked system (CorNet-N or QSIG [not for U.S.]).
If the requested station is unavailable, the call will remain in a wait state until the line is free (camp on). Only two calls can be transferred to a busy station simultaneously.
A telephone with display at the transfer destination can display the number of either the station initially called or the calling party.
Model-Specific Data
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Feature available in
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HW requirements
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SW requirements
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Requirements and Conditions
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External transfer destination
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You cannot place an unscreened transfer to an external destination.
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Recall
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If a transferred call is not answered within a certain period of time, the system initiates a recall.
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Call charges
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Toll charges are assigned to the switching station until the call is picked up or released. After the destination station answers, the charges are assigned to it.
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3.2.5 Screened Transfer
Definition
Users can use screened transfer by initiating a consultation call to an internal user (a third party) after answering a call. After the third party answers, the user can hang up the phone, transferring the call received. Users can also transfer an internal call to an external destination.
Model-Specific Data
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Feature available in
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HW requirements
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SW requirements
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Requirements and Conditions
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Call charges
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Toll charges are assigned to the switching station until the call is transferred. After the destination station answers, the charges are assigned to it.
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External destination
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In the case of an external destination, the transfer must be initiated.
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3.2.6 Conference
Definition
A user can combine up to five stations into a conference call.
The user setting up the conference can individually disconnect stations from the conference or release the conference entirely. In addition, the user can also exit the conference without terminating it, even if the conference includes external stations (trunk-to-trunk conference).
If internal stations still remain in the conference, the new conference leader is the user who has been in the conference the longest. If only external stations remain in the conference and no backward release criterion is present (on loop-start trunks), a timer is started. When this timer expires, the remaining stations receive a warning tone and the conference is disconnected.
Model-Specific Data
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Feature available in
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HW requirements
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SW requirements
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Conferences per system
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Stations per conference
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External stations per conference
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Requirements and Conditions
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Conference
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Internal users cannot participate in more than one conference in the system (except with CorNet-N).
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Analog stations
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Analog stations are not checked to see if they are voice devices.
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Voice, data transmission
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You can set up a conference between voice stations only.
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Call charges
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Toll charges are assigned to the party who set up the toll call. When a call is transferred or released, the toll charges are assigned to the remaining internal station from the moment the call is released.
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3.2.7 Music on Hold (Internal or External Source)
Definition
An integrated music source (hardware module) makes it possible to play music for waiting parties during switching operations.
As an alternative, you can use the following optional modules with OfficePoint and OfficeCom (in the U.S., the EXMNA board is included with every Hicom 150 E Office system):
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EXMNA (connection option for an external music source) (for U.S. only) |
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EXM (connection option for an external music source) (not for U.S) |
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MPPI (with music component) (not for U.S) |
All Hicom 150 E Office models allow you to connect an additional MOH device to analog interfaces.
Model-Specific Data
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Feature available in
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HW requirements
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Free analog subscriber ports
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Free analog subscriber ports
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Free analog subscriber ports
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Free analog subscriber ports
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HW options
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EXM, MPPI (not for U.S) EXMNA (for U.S only)
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SW requirements
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Requirements and Conditions
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EXM, EXMNA, MPPI
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Connecting the EXM, EXMNA, or MPPI board automatically switches the system over to the external music source.
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MOH
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You must unplug the external music source, EXM module, or EXMNA module to activate internal music on hold.
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MOH (not for U.S.)
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OfficeOne provides limited internal MOH.
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3.2.8 Announcements
Definition
For uniform call distribution (UCD), announcement before answering, and DTMF direct inward dialing (DID), users can connect announcement equipment. This announcement replaces music on hold (MOH) in certain situations (such as during hold or while a station is busy or being transferred).
Announcement devices can be connected to analog interfaces, or can be connected using E&M in the OfficePro system. Start/stop control can be implemented using relays and sensors or E&M. Up to 32 stations can be connected to an announcement device.
The following types of announcement are available:
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Recorded Announcement/Music on Hold (MOH) With UCD on page 3-44 |
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Announcement Before Answering on page 3-87 |
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Dual-Tone Multifrequency Direct Inward Dialing on page 3-86 |
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Message Texts/Mailboxes/Message Waiting on page 3-145 |
Model-Specific Data
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Feature available in
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HW requirements
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Free analog subscriber ports, analog tie traffic
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Free analog subscriber ports
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Free analog subscriber ports
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Free analog subscriber ports
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SW requirements
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Announcement devices
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Simultaneous announcements
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3.2.9 Consultation Hold
Definition
This feature allows users to place a new internal or external call and consult with an existing caller on the same line by placing the existing caller on hold. The consultation call ends when the user retrieves the held call. If the user hangs up instead of retrieving the held call, the held call is transferred or recalled.
If users place an external call on hold and place another external consultation call, they must use the optiset E transfer feature to connect the two calls.
Analog telephones can connect external calls to external stations using the conference feature.
Model-Specific Data
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Feature available in
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HW requirements
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SW requirements
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Requirements and Conditions
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Redial
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You can use the redial feature when you are in a consultation call.
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Do not disturb
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It is not possible to set up a consultation call to a busy subscriber who has activated do not disturb.
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DTMF mode
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Initiating a consultation call will deactivate DTMF mode, if it is active.
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3.2.10 Recall
Definition
A held call that is not answered or a call that was not switched successfully is signaled at the initiating station as a recall. A telephone with display at the initial caller's location can display the number of either the switched internal or external station or the number of the destination.
An automatic recall is always carried out if:
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A call was parked for a certain period or was placed on common hold and was not answered. The recall occurs when the hold/park timer expires (recall a parked connection). |
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An unscreened transfer was placed to a party who did not answer the call within a certain period (recall a transferred/switched trunk). |
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An unscreened transfer was placed to a station and the destination did not exist, was busy with a second call, the telephone was defective (in the case of digital telephones) or the transfer type was not allowed (transfer external call to external destination). An immediate recall is carried out in these cases. |
Model-Specific Data
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Feature available in
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HW requirements
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SW requirements
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3.2.11 Setting the Signaling Method for Analog Stations
Definition
After the system boots, all analog station ports are set to DTMF dialing. If users need to change an analog station port to dial pulsing, they can use Hicom Assistant T or Hicom Assistant E. Users do not need to reset the system after changing the signaling method. The new signaling method is functional immediately.
Model-Specific Data
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Feature available in
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HW requirements
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SW requirements
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Requirements and Conditions
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Signaling method
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If a dial pulsing signal is detected, the code receiver remains active so toll restrictions are not circumvented.
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3.2.12 Hicom Attendant C
Definition
Users can configure a special telephone in the Hicom 150 E Office system to carry out switching services. The Hicom Attendant C telephone simultaneously serves as an intercept position and an attendant console (AC). All calls are routed to the AC if direct inward dialing is not available or if no station can be reached via the call allocation algorithms in call management (intercept). The operator then redirects incoming calls to the stations selected.
Users can also configure a PC as the attendant console (PC AC). This specially configured PC is known as Hicom Attendant P and is described in detail in Chapter 4, PC AC (Hicom Attendant P).
For the layout or assignment of function keys on the optiset E advance plus/comfort, advance conference/conference, and memory telephones, refer to the Hicom Attendant C User Manual for Hicom 150 E Office, optiset E advance plus/comfort, advance conference/conference, optiset E memory (refer to documentation list).
Model-Specific Data
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Feature available in
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HW requirements
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Digital subscriber line module
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General requirements
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optiset E advance plus/comfort, advance conference/conference, or memory telephone (system telephone)
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SW requirements
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Requirements and Conditions
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Overflow
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You can configure numeric and time overflow to a programmable overflow destination.
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Undialed trunk
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You can switch an undialed trunk.
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Busy external line
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You can selectively release busy external lines.
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Second number
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You can also reach the AC under a second station number (default 9, USA/GBR 0).
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3.2.13 Busy Override
Definition
Authorized users and the current intercept position (day or night) can use a code or key to override a call in progress at an internal station. The participating stations are notified of the busy override by an alerting tone and a screen display.
Model-Specific Data
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Feature available in
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HW requirements
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SW requirements
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Requirements and Conditions
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Voice channel signaling security
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You cannot override a call if the called station or the internal party it is connected to is entered as a data station (voice channel signaling security), or if the called party is dialing a number.
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Hunt group
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Busy override is not possible if all stations are busy when a group or hunt group is called.
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3.2.14 Overload Indication
Definition
Users can activate an overload indicator (attendant console) for a fixed station (first station port in the system). When the user presses the key, the waiting calls are displayed (key LED). The following signaling types are possible:
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Flashing: Waiting call and busy AC. |
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Flickering: Waiting call was not answered within 30 seconds; there are more calls than can be processed by the attendant consoles. |
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Off: The AC is not overloaded. |
Model-Specific Data
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Feature available in
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HW requirements
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Digital subscriber line module
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SW requirements
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Requirements and Conditions
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Overload indication
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An LED that is already flickering is not reset to flashing.
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3.2.15 Shared Transfer Switch (Not for U.S.)
Definition
A shared transfer switch allows an analog trunk connection to be used for two stations. The switch divides the signal into positive and negative half-waves and assigns each to a station. The network provider (such as Telecom in Germany) installs the shared transfer switch.
Model-Specific Data
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Feature available in
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HW requirements
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SW requirements
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Requirements and Conditions
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Shared transfer switch
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This feature is for Germany only.
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3.3 Features for General Incoming Traffic
3.3.1 ANI (for U.S. only)
Definition
The ANI feature (automatic number identification) displays the calling party's station number, which is transmitted over analog trunks.
While the phone is ringing, the station number is transmitted by BFSK (binary frequency shift keying) during the first ringing phase. Hicom 150 E Office supports the feature only until the called party lifts the handset. Internally, the system handles ANI data just like an ISDN number.
To run the ANI feature, you must have the ANI4 options board, which is used in conjunction with the TMGL4 trunk board.
Model-Specific Data
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Feature available in
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HW requirements
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SW requirements
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Requirements and Conditions
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Country specifics
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Requires country-specific boards or firmware versions.
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Trunk boards
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The trunk boards used must support call charging module assignment (GMZ).
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3.3.2 Distinctive Ringing
Definition
Distinctive tones indicate different call types. This enables the user to distinguish between incoming internal and incoming external calls. In ISDN systems, acoustic information is secondary to displays on the screen because different features can have the same ring signaling.
Model-Specific Data
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Feature available in
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HW requirements
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SW requirements
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Requirements and Conditions
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Country specifics
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Ring signals are country-specific and determined by the approval authorities.
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3.3.3 Call Waiting Tone/Call Waiting
Definition
If a caller reaches a busy extension, a call waiting tone sounds to let the called party know that a call is waiting. The called party then has the option of answering the call without ending the call in progress.
If the called party has a display telephone, the display also indicates that the camped-on call is waiting.
Model-Specific Data
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Feature available in
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HW requirements
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SW requirements
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Number of waiting calls per station
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Requirements and Conditions
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Call waiting rejection
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If a station has activated call waiting rejection (signaling security), a call cannot camp on.
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CorNet-N
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CorNet-N calls are treated like internal calls.
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Group call
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If one or more stations in a group call are free, the call will be offered to them. The other group members are not signaled. If all stations are busy, all of them receive a call waiting signal.
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Speaker call
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Speaker calls to busy stations are not possible.
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Recall
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Recalls of low-priority external calls that cannot be signaled are intercepted.
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Recall
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Displaced internal calls are released.
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Silent call waiting
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Users can deactivate the call waiting tone for external calls using a procedure or Hicom Assistant E. This setting does not affect signaling on the display.
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3.3.4 Call Management (CM)
Definition
Call management (CM) determines how incoming calls are to be handled depending on the trunk type and the day and night services. Call management consists of four blocks:
Block 1: Two call allocation tables exist for calls on analog or digital (ISDN) trunks. One call allocation table is evaluated during day service, and the other table during night service. For each trunk, these tables contain a reference to further day and night lists. Call management goes directly to these lists when a direct inward dialing (DID) call arrives. In the default setting, DID calls on all trunks that lead to an intercept are signaled at the day or night intercept position. Intercept criteria can also be entered in these tables.
Block 2: A total of three lists exist for day service, internal calls, and night answer. These lists contain references to one of the 70 possible call destination lists.
Block 3: The call destination lists are seven-column table. A row of this table is also referred to as a CM element. The first four columns contain procedures. The stations and groups entered in these columns are called consecutively depending on the call forwarding-no answer (CFNA) time.
The fifth column contains an entry that determines the time until CFNA occurs.
The sixth column contains an entry indicating the night bell type and the telephone that should also be called.
The seventh column defines when the night bell entered in column six should be called (either immediately or after the first CFNA time entered in column five).
Block 4: If group numbers have been entered in the call destination lists, the last call management table handles any additional allocation. This table is provided for hunt groups (linear and circular) and group calls.
Model-Specific Data
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Feature available in
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SW requirements
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Number of call destination lists
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Number of UCD groups
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Requirements and Conditions
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Call management
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CM does not treat a station as a call forwarding-no answer destination if its telephone has failed, if the user has activated do not disturb or has activated data protection and is busy, or if the user does not have trunk access (for external calls).
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Call management
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If CM cannot find a station to which it can switch the call, it follows the intercept criteria.
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Group/hunt group
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If no stations in a group or hunt group are available, the call camps on at all telephones in the group.
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Entrance telephone
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Stations that cannot be reached via direct inward dialing (such as entrance telephones) should not be entered as stations to which calls are allocated; otherwise, an intercept will occur.
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DTMF DID
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With DTMF DID/DISA, an analog call can be released before the call forwarding-no answer process has concluded because the system uses fixed timers to prevent the trunks from freezing up.
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Night bell
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If a CM element does not have any entries in the first four columns, the system immediately calls the night bell regardless of the entry in the seventh column.
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Call management
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If a system search is the item in a CM element, the system ignores subsequent entries in this CM element.
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Call management
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If a call can no longer be signaled in the system (due to an AC failure, for example), the system sends a busy signal or releases the call. Solution:
Make an entry in the second column of the AC's call destination list.
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System search
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The system searches all stations and:
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Does not follow call forwarding |
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Skips executive stations |
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Routes only one call to each station |
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Ignores call ringing groups |
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3.3.5 Call Forwarding-No Answer (CFNA) After a Timeout
Definition
With this feature, calls arriving at a specific destination are forwarded if they are not answered within a specified period.
Call forwarding-no answer in conjunction with direct inward dialing, call allocation, and internal calls is carried out according to station numbers in call management.
Each call signaled at a station is also signaled at stations in the call ringing group; in other words, the call is forwarded to these stations as well.
Model-Specific Data
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Feature available in
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HW requirements
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SW requirements
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Max. no. of CFNA destinations per station no.
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Requirements and Conditions
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Call forwarding - no answer
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If the CFNA destination is unavailable and no other call forwarding operation is configured for the trunk, call forwarding-no answer is not carried out.
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External call forwarding
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You can specify whether the system follows an external call forwarding procedure that a station has programmed in the CFNA table.
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External call forwarding
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If you activate external call forwarding-no answer for the entire trunk, the system circumvents internal call management (for more information, refer to the ISDN features CFB and CFNR).
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3.3.6 Call Forwarding (CF)-Busy and No Answer
The following call forwarding types are available:
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Call forwarding-no answer If an extension does not answer, the system forwards the call to an answering machine or voice mail system after a programmable period of time. |
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Call forwarding-busy Callers who call a busy extension receive a busy signal. The call destination list determines whether the system carries out call forwarding-busy. |
The following are special situations:
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Group call A group is always busy if all members of the group are busy. |
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Hunt group A hunt group is always busy if all hunt group members are busy. |
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Free group A free group is busy if at least one group member is busy and the caller reached the group by dialing the group number. |
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UCD groups The system does not check this parameter for UCD groups. |
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Announcements This parameter has no effect on announcements. |
if a station signals a call and the call forwarding destination is busy, the call remains at the station. The system checks the call forwarding destination repeatedly until the destination is free.
Incoming calls on trunks that do not support busy signaling are forwarded or intercepted.
Model-Specific Data
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Feature available in
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HW requirements
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SW requirements
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Max. no. of CF destinations per station no.
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3.3.7 Call Forwarding (CF)
Definition
Call forwarding (CF) enables users to forward all incoming calls (including speaker calls) to another destination. Call forwarding is based on the station number, regardless of how the call reached the activating telephone. If trunk keys have been configured, users can also activate CF individually for a specific trunk key. The following destinations are possible:
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Another subscriber station |
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The attendant console |
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An external destination |
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A voice messaging system |
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A hunt group |
The user is notified when call forwarding is activated. Notification can be in the form of a special dial tone, an indication on the display, or an LED signal.
Outgoing calls can still be made when call forwarding is activated.
Model-Specific Data
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Feature available in
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HW requirements
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SW requirements
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Max. no. of simultaneous CFW operations
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Requirements and Conditions
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Do not disturb (DND)
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You cannot program CF on a telephone where DND is active.
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Chaining
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Up to five call forwarding procedures can be chained in Release 2.0 and later.
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MSN trunk forwarding
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In Rel. 2.2 and later, any user who has an assigned MSN for direct inward dialing can forward this number to the trunk (the feature must be requested from the carrier).
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Ext. call forwarding
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You can program only one external CF destination key on each telephone.
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Ext. call forwarding
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When dialing external destinations, users must prefix the destination number with the CO trunk group code.
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Prime Line
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If Prime Line (automatic trunk seizure) is active, you must press the extension key before dialing an internal station number. In this case, you need not enter the trunk group code for external destinations.
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Analog telephones
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When using analog telephones, S0 telephones (not for U.S.), and CMI telephones (not for U.S.) telephones, you must wait for a confirmation tone after entering external destinations.
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Appointment, automatic wake-up system
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When an appointment comes due, the reminder does not follow call forwarding.
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3.3.8 Subscriber Groups
Definition
Subscriber groups are preconfigured in the Hicom 150 E Office system. They are provided as a common pool for the following features:
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Group call (with or without busy signaling) |
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Hunt group (linear or circular) |
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Paging |
An entry in each group determines how the group is handled. This means that each of the groups can be called as a group call or as a hunt group. You can assign names to the individual groups in system administration.
Model-Specific Data
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Feature available in
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HW requirements
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SW requirements
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Groups/stations
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Requirements and Conditions
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Call forwarding
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When a call is forwarded to a group, the system ignores call forwarding set by individual members of the group.
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Call groups
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Stations can belong to more than one group.
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3.3.9 Group Call
Definition
Incoming internal and external calls are signaled simultaneously to all the stations in a group. The first station to answer the call is connected to the calling party.
You can implement group call in call management.
Model-Specific Data
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Feature available in
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HW requirements
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SW requirements
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Groups/stations
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Requirements and Conditions
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Ext. call forwarding
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If at least one subscriber in a group has activated external call forwarding, you cannot make an unscreened transfer within the group.
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Analog telephones
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The system does not check whether analog telephones are present. As a result, you must log the telephone onto the system by lifting the handset once.
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Intercept
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If the call cannot be signaled at any station, it is intercepted.
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Call waiting
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Busy stations receive call waiting or ring injection if no other stations are available.
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Group call on/off
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Each member of a group call can dial #85 to leave group call and *85 to reenter group call.
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Hunt group
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If a station is active in group call and a hunt group, any changes (such as dialing *85 or #85) apply to both features.
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3.3.10 Group Call with Busy Signaling
Definition
If a group member is busy, incoming calls to the group receive a busy signal. The call also camps on at the busy station.
Model-Specific Data
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Feature available in
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HW requirements
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SW requirements
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Groups/stations
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Requirements and Conditions
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Call waiting rejection
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The call does not camp on if the busy station has activated call waiting rejection.
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Direct inward dialing
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If a station in the group is called directly, the call is signaled at the dialed extension.
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Group
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If an optiset E telephone in the group is defective, the group is treated as though it were busy.
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3.3.11 Hunt Group
Definition
A hunt group implements a call distribution cycle within a subscriber group. The stations in the hunt group are linked so that a call to any group member that is busy or does not answer is forwarded to the next available station within the group.
The following hunt group options are available:
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Circular selection: The search begins with the station after the last station selected. If the call is not answered, it is forwarded to the next station after a timeout (CFNA in call management). |
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Linear selection: When a call arrives, the search always begins with the first station in the group. |
The stations can be reached either by a hunt group number or by the user's station number, depending on the hunt group type.
You can set up hunt groups in call management.
Model-Specific Data
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Feature available in
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HW requirements
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SW requirements
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Groups/stations
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Requirements and Conditions
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Call waiting
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If all stations in a hunt group are busy, the call camps on at all stations.
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Call signaling
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If all hunt group stations hang up simultaneously, call signaling begins at all stations that previously had waiting calls.
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Do not disturb (DND)
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If all stations in the hunt group activate DND, a call management procedure handles the call.
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Hunt group
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Stations can belong to more than one group.
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Queue
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If the number of calls directed to the hunt group exceeds the number that can currently be processed, the excess calls are placed in a queue. You can configure an announcement or music to be played for calls placed in the queue (entry in call management before the hunt group).
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Overflow, call forwarding-no answer
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You can use call management to set up an overflow station as a CFNA destination for hunt groups.
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Hunt group on/off
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Each member of a hunt group can dial #85 to leave the hunt group and *85 to reenter the hunt group.
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Group call
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If a station is active in group call and a hunt group, any changes (such as dialing *85/#85) apply to both features.
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3.3.12 Leave Group Call/Hunt Group (Stop Hunt)
Definition
This feature permits internal stations that are members of one or more groups in call management to either leave or rejoin all groups.
Model-Specific Data
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Feature available in
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HW requirements
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SW requirements
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Groups/stations
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3.3.13 Uniform Call Distribution (UCD)
Definition
With uniform call distribution (UCD), incoming internal or external calls are automatically assigned to the station (agent) idle longest in a UCD group.
If all stations in a UCD group are busy, any additional incoming calls are placed in the queue and then distributed to the group members according to the priority of the call and the length of time it has been waiting. Announcements or music can be played for the waiting callers.
Users (agents) can log on from any telephone by entering an ID. After logging on, the agent is available and is permanently assigned to that telephone until logged off. The assignment is retained even after a system reset.
The UCD group can be forwarded (night answer for UCD).
Model-Specific Data
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Feature available in
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HW requirements
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SW requirements
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UCD groups
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UCD agents
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ID numbers
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Agents per station
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Requirements and Conditions
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UCD
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If you use a PC for UCD (as with Agentline; not for U.S.), the system's internal logon and logoff mechanisms are deactivated.
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3.3.14 UCD Queues
Definition
If all stations (agents) in a UCD group are busy, incoming calls are placed on hold and entered in a queue.
Agents of a UCD group can display the number of calls in the queue for their UCD group.
Waiting parties in the queue can receive an announcement or music on hold.
Model-Specific Data
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Feature available in
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HW requirements
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SW requirements
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Queues per UCD group
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Number of calls in queue (per UCD group)
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3.3.15 UCD Call Prioritization
Definition
Within the queue, incoming internal and external calls for the UCD group are prioritized according to call type.
The system distributes waiting calls to the UCD group according to priority and then the length of time they have been waiting. In other words, a high-priority waiting call is answered before a low-priority call that has been waiting longer.
In the case of trunk circuits, the priorities are assigned according to trunk (per B channel).
Model-Specific Data
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Feature available in
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HW requirements
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SW requirements
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Priority levels
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3.3.16 UCD Subscriber States
Definition
After a user (agent) logs onto the system, the current status of the UCD station where the agent logged on appears on the display. The following states are possible:
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Available: UCD calls are signaled to the UCD group member (agent). |
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Unavailable: The UCD member (agent) has logged off from the workstation (to take a break or leave the group). |
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Work: The user (agent) needs time to process a UCD call. |
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Autowork time: The member (agent) is automatically removed from the UCD group for a certain period after processing a call. |
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UCD incoming call: The member (agent) is processing a UCD call (even after transfer). |
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Non-UCD internal call: An internal non-UCD call is in progress. |
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Non-UCD external incoming call: An external non-UCD call is in progress. |
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Non-UCD external outgoing call: The member (agent) is engaged in an outgoing external non-UCD call. |
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Removed: The telephone has physically failed. |
Members (agents) can log off when they have completed their work and are no longer available. They can still be reached directly via their direct inward dialing (DID) number.
Model-Specific Data
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Feature available in
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HW requirements
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SW requirements
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Requirements and Conditions
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Do not disturb (DND), call forwarding (CF)
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Members (agents) who activate DND or CF are logged off.
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Call forwarding-no answer (CFNA)
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If a member (agent) does not accept a call, the system automatically treats the member like an unavailable agent when CFNA is activated.
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3.3.17 Leave UCD Group
Definition
Members (agents) can temporarily leave a UCD group. The system continues to signal direct calls to this agent. If necessary, the agent can send a message to any station, for instance to ask for help.
Model-Specific Data
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Feature available in
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HW requirements
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SW requirements
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Requirements and Conditions
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Call forwarding-no answer (CFNA)
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CFNA is activated when all members (agents) have left the UCD group.
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3.3.18 Work
Definition
With this feature, UCD members (agents) can temporarily prevent calls from being assigned to their workstations. This allows them to leave the UCD group. Calls to the UCD group bypass any workstation that has this feature activated.
In addition, members (agents) can activate autowork time. In this case, the agent is automatically removed from the UCD group for a certain period after processing a call.
Model-Specific Data
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Feature available in
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HW requirements
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SW requirements
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3.3.19 Recorded Announcement/Music on Hold (MOH) With UCD
Definition
This feature allows customers to play a greeting message (announcement before answering) to callers while they are being switched. Trunk-by-trunk assignment of announcement devices is possible.
With UCD, music and/or further announcements can be played to callers if they cannot be switched immediately. These announcements (or music) can be played in any order (up to seven) until a group member (agent) becomes available.
It is possible to play music on hold or announcements from a connected external announcement device using the following types of devices:
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Devices that always start at the beginning of the message when activated (such as greeting messages). |
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Continuous playback devices (for MOH). |
The announcements can be assigned to each UCD group individually.
For more information, refer to Music on Hold (Internal or External Source) on page 3-10.
Model-Specific Data
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Feature available in
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HW requirements
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Free analog subs. ports TIEL
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EXM, MPPI (not for U.S.), free analog subs. ports
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EXM, MPPI (not for U.S.), free analog subs. ports
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Free analog subs. ports TIEL
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SW requirements
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Ann. devices
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Max. no. of announcements per group
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Requirements and Conditions
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Seven announcements per group in OfficeCom
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Although only four announcement devices can be connected to OfficeCom, seven announcements can be used per group by connecting an individual announcement device or combining the four devices.
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3.3.20 Overflow With UCD
Definition
If a call in the queue is not answered within a specific period of time, the agent is switched to unavailable mode and the call is transferred to the next available UCD member (agent). The call is forwarded to an overflow destination (CFNA destination) only if all UCD agents are unavailable. Users can specify the destination and time in call management.
Users can also define a maximum number of waiting calls. If this maximum limit is exceeded, any new calls are forwarded to the overflow destination.
The overflow destination can also activate external call forwarding.
Model-Specific Data
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Feature available in
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HW requirements
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SW requirements
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Overflow per group
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3.3.21 Automatic Incoming Call Connection With UCD
Definition
This feature allows members (agents) to answer incoming calls without performing any operator actions. To do this, the member must have a headset and an enable key on the telephone. A tone in the headset lets the UCD member know that a call has arrived, and the call is then automatically switched through.
Automatic incoming call connection (AICC) can be configured separately for each UCD group. This feature activates automatically if a headset is detected or configured at a station.
Model-Specific Data
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Feature available in
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HW requirements
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SW requirements
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General requirements
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optiset E, headset, release key
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optiset E, headset, release key
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Requirements and Conditions
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Analog stations
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Analog stations cannot use this feature.
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3.3.22 UCD Night Answer
Definition
UCD groups can activate a group-specific night answer independent of system night answer. If agents have activated the night answer feature for their own UCD group, all unanswered calls for this group are routed to the appropriate UCD night station.
Each user can activate or deactivate group-specific night answer. All users remain logged on after night answer has been activated. If system night answer is active simultaneously, it has priority, and call management follows it.
Model-Specific Data
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Feature available in
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HW requirements
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SW requirements
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Requirements and Conditions
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Agent status
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If you activate the night answer feature, your current status does not change.
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System night answer
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UCD night answer can be activated independently of system night answer and vice versa. If a call reaches a UCD group by way of system night answer, the call remains in the UCD group independently of UCD night answer.
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Group-specific night answer destination
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The group-specific night answer destination can be an internal, external, or any other UCD group.
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Calls currently being processed
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Calls that are being processed during activation of UCD night answer are not affected.
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3.3.23 UCD Group Status Display
Definition
Users can use a procedure or code to display the number of calls waiting in the queue.
Model-Specific Data
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Feature available in
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HW requirements
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Digital subscriber line module
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SW requirements
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General requirements
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3.3.24 UCD Home Agent
Definition
Users can integrate an off-premises extension (analog telephone) into the UCD group as a home agent.
Model-Specific Data
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Feature available in
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HW requirements
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SW requirements
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Requirements and Conditions
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UCD
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Only the most important functions are accessible via codes (logon, work, unavailable).
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3.3.25 Transfer to UCD Groups
Definition
Internal and external calls can be transferred to a UCD group. If the call is not answered within a certain period of time, a recall is carried out.
Announcements can be played for the external transferred calls.
Model-Specific Data
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Feature available in
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HW requirements
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SW requirements
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Max. number of UCD groups
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Requirements and Conditions
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Announcements
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Internal transferred calls do not receive announcements.
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Recall
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The recall time for transferring calls to UCD groups is longer than for other stations.
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3.3.26 Silent Monitoring (for U.S. Only)
Definition
An authorized user can monitor a call in progress at any internal station without the other party's knowledge.
Model-Specific Data
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Feature available in
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HW requirements
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SW requirements
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Requirements and Conditions
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Silent monitoring
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For U.S. only.
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Silent monitoring
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The call can be overridden only using code *944 + station number (not from a menu).
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Signaling
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The call is not signaled at the overridden station (no display, no alerting tone, no sound).
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3.3.27 Do Not Disturb (DND)
Definition
Users can activate do not disturb (DND) on their stations so that no incoming calls are put through.
A user who has activated DND hears a special dial tone after lifting the handset. When the feature is active, the message Do not disturb is also displayed on optiset E telephones with display. On all other optiset E telephones, the station LED indicates a busy state.
The attendant console, night station, or any authorized station can override DND. In this case, the caller first hears a busy signal after dialing the number. The call is then signaled to the station that has activated DND. If the station has activated the ringer cutoff feature, the call is signaled visually only. If the station with do not disturb activated is engaged in a call, the incoming call is signaled as call waiting.
A caller who dials a telephone with DND activated receives a busy signal.
Model-Specific Data
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Feature available in
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HW requirements
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SW requirements
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Requirements and Conditions
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AC, night station
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The AC and night station cannot activate DND.
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Call forwarding
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You cannot specify DND if call forwarding is active on the same telephone.
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Call forwarding
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You cannot activate call forwarding to a telephone with DND.
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Callback
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If a callback is initiated to a station with DND activated, the callback is not executed until DND is deactivated. If the subscriber with DND activated initiates a callback, this will override the DND function.
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Appointment, automatic wake-up system
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If a station has set an appointment and activated DND, an audible signal is sent to the telephone when the appointment comes due.
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3.3.28 Ringer Cutoff
Definition
If this feature is activated by an optiset E station with display, any incoming calls are signaled with a brief alerting tone and then shown in the display only.
Model-Specific Data
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Feature available in
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HW requirements
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SW requirements
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General requirements
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Requirements and Conditions
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Ringer cutoff
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You can only activate this feature for optiset E telephones with display.
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Appointment, automatic wake-up system
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If a station has activated ringer cutoff and an appointment comes due, it is signaled audibly.
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3.3.29 Caller List and Station Number Storage
Definition
Unanswered calls to an optiset E telephone can be automatically stored in a chronological caller list. The time of each call is specified, and the user can dial the entered callers directly.
Users can also manually store incoming and outgoing calls in the caller list.
You can program a system parameter so that the telephone also automatically stores external calls that were answered. Because the parameter is system-wide, this setting applies to all caller lists in the system.
Each new entry can be automatically indicated by an LED. In addition, unanswered entries can be displayed on the screen by pressing a preprogrammed key. The LED is deactivated as soon as the user retrieves the list.
On telephones with a 2-line display, the oldest entry is displayed first.
Model-Specific Data
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Feature available in
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HW requirements
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SW requirements
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General requirements
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optiset E telephone with display
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Subscriber group
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Lists/entries
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Requirements and Conditions
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Analog trunk
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Only calls with a station number or a name are recorded (calls on analog trunks are not recorded).
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Power failure
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The entries are deleted in the case of a power failure or a system reset.
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Internal/external calls
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You can store either external calls only or both internal and external calls.
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Storing an external answered call
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You cannot access the "store station number" function manually or from a menu.
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Repeated calls
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If a subscriber calls repeatedly, only the time of the entry is updated.
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Group
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If you belong to a group, you can access the group's caller list in addition to your own caller list.
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3.3.30 Call Pickup Within Call Pickup Groups
Definition
Calls that are signalled acoustically at a station in a call pickup group are simultaneously indicated by an LED (next to the programmed key) and signaled on the displays of the other group members. The call can be picked up by pressing the programmed key or dialing a code. Acoustic pickup signaling (after 3 rings) can also be configured system-wide.
The following versions of call pickup are also available:
Model-Specific Data
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Feature available in
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HW requirements
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SW requirements
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Groups/stations
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Requirements and Conditions
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Call pickup
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Only voice devices can be selected. A station can belong to only one group.
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Recall
Callback
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Recall and callback calls are not signaled to the other group members.
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Do not disturb (DND)
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Stations that have activated DND do not receive call pickup signaling.
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Transfer
|
Unscreened transfer calls cannot be picked up within the group.
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Groups
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All group members are authorized to pick up calls.
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Call waiting
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A camped-on call can be picked up. If more than one call is waiting, the first caller is always picked up.
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3.3.31 Targeted Call Pickup Outside of a Pickup Group
Definition
Users can also pick up calls for other internal parties who do not belong to the same call pickup group and therefore do not appear on the screen. To pick up the call, the user must press a programmed call pickup key or enter a code and then dial the selected party's station number.
The following versions of call pickup are also available:
Model-Specific Data
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Feature available in
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HW requirements
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SW requirements
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Requirements and Conditions
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Call waiting
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A camped-on call can be picked up. If more than one call is waiting, the first caller is always picked up.
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3.3.32 Call Pickup from an Answering Machine
Definition
optiset E users have the option of picking up a call that has already been answered by an answering machine by pressing the appropriate DSS key. This releases the connection to the answering machine.
Model-Specific Data
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Feature available in
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HW requirements
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SW requirements
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General requirements
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Requirements and Conditions
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Answering machine
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The answering machine port must be configured as an answering machine in system administration.
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Answering machine
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The DSS key must be programmed for the answering machine on the optiset E telephone.
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3.3.33 Fax Waiting Message/Answering Machine
Definition
A Fax/Answering Machine key has an LED to let the user know that a fax waiting message or a call for the answering machine has arrived.
Model-Specific Data
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Feature available in
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HW requirements
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SW requirements
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General requirements
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optiset E telephone (standard, advance plus/comfort, advance conference/conference, or memory)
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Requirements and Conditions
|
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Program key
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You must also enter the station number when programming the key.
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Analog port
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The analog port must be configured as a fax machine or answering machine.
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Info key
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The LED goes out when you press the key.
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3.3.34 Deferring a Call
Definition
While an incoming call is being signaled at a station, the called party can set up an outgoing connection without answering the incoming call.
The waiting call is then signaled as a camped-on call.
Model-Specific Data
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Feature available in
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HW requirements
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SW requirements
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General requirements
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optiset E telephone with display
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Requirements and Conditions
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Deferring the call
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You must have trunk keys or at least two call keys programmed on the telephone.
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Deferring the call
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An key for the feature must be available.
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3.3.35 Station Number Configuration Using Hicom Assistant T
Definition
Hicom 150 E Office automatically assigns the following:
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Internal station numbers (depending on the configuration) |
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Internal group numbers (depending on the model) |
Station number assignment does not need to be explicitly configured. This feature allows users to modify the preset internal station numbers using Hicom Assistant T.
You can use the menu option Search for number to locate individual station numbers. After you enter an internal station number, its logical port is displayed in the format SSPP (SS = slot, PP = port).
Model-Specific Data
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Feature available in
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SW requirements
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Max. number of internal station numbers
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In accordance with the HW configuration
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Max. number of internal group numbers
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Requirements and Conditions
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Station number configuration
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An internal station or group number must always be unique in the system and must not conflict with other station numbers in the numbering plan.
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3.4 Features for General Outgoing Traffic
3.4.1 Dual-Tone Multifrequency Transmission During a Call
Definition
Users can activate the dual-tone multifrequency (DTMF) transmission feature while engaged in an internal or external call by pressing a key or entering a code. Afterwards, all keystrokes from the dialing keypad are transmitted as DTMF digits. If a call is placed to a port configured for voice mail from an optiset E telephone, the call automatically switches over to DTMF mode after the call has been set up.
Alternatively, users can automatically switch over to DTMF mode after each successful connection (even with CMI [not for U.S.]). The feature is configured system-wide (automatic DTMF).
Activating the following features deactivates DTMF mode:
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Transfer |
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Consultation hold |
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Toggle |
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Call pickup |
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Accepting a camped-on call |
Users can configure the pulse/pause in the system.
Model-Specific Data
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Feature available in
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SW requirements
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Requirements and Conditions
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Dial pulsing (DP) station
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DP stations cannot use this feature.
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Station on hold
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A station on hold cannot transmit any DTMF signals.
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Conference, park, recall
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You cannot activate DTMF transmission during a conference, during a recall, or in park mode.
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Other features during DTMF mode
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When DTMF mode is active, you must always use the Program/Service key to activate features during a call.
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3.4.2 Individual Telephone Lock
Definition
Users can activate a telephone lock that restricts outgoing external calls, although they can continue to place internal calls and forward incoming calls to internal stations. Users activate the telephone lock by pressing a key or dialing a code and entering their 5-digit personal identification number (PIN).
System speed dialing remains active while the telephone lock is on.
Model-Specific Data
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Feature available in
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Requirements and Conditions
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Extension trunk access
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After telephone lock is activated, the extension trunk access is set to a system-wide class of service (default = 1).
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Telephone lock
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While telephone lock is active, you cannot activate any features that could result in charges being assigned to this station. Exceptions: system speed dialing, room monitor, speaker call, appointment, and conferences with internal stations.
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3.4.3 System Telephone Lock/Class of Service Changeover
Definition
An authorized user can lock a telephone for an internal station. This feature has the same function as the individual telephone lock. The telephone lock can be deactivated from the attendant console or the station.
System speed dialing remains active while the telephone lock is on.
Model-Specific Data
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Feature available in
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SW requirements
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Requirements and Conditions
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Extension trunk access
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After telephone lock is activated, the extension trunk access is set to a system-wide COS (default = 1).
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Telephone lock
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While telephone lock is active, you cannot activate any features except for system speed dialing, room monitor, speaker call, and conferences with internal stations.
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3.4.4 Hotline
Definition
With the hotline feature, the telephone automatically connects to a predefined internal or external destination after the user lifts the handset. Users can also configure the feature so that the two locations connect only after a defined period (hotline after timeout). This delay is configured centrally and can be activated and deactivated on each station.
Call forwarding and call forwarding-no answer are evaluated at the destination.
Model-Specific Data
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Feature available in
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HW requirements
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SW requirements
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Hotline destinations
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3.5 Features for General External Traffic
3.5.1 Multi-Device Connection (Not for U.S.)
Definition
Hicom 150 E Office can be operated on an ISDN multi-device connection (S0 bus). This allows parallel operation with other ISDN devices located on the same connection. You can program a DID number up to 11 digits long (multiple subscriber number [MSN] of the multi-device connection).
Model-Specific Data
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Feature available in
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HW requirements
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SW requirements
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Requirements and Conditions
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ISDN terminals
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Any parallel-connected ISDN terminals must be given an MSN to ensure unique call assignments.
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Trunk groups with PP and PMP
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If you connect different basic access points (point-to-point and point-to-multipoint) to the system, they must be entered in different trunk groups, and Prime Line must be deactivated.
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3.5.2 Trunk Groups
Definition
The external trunks in the system can be combined into trunk groups by B channels. The order in which the trunk groups are seized can be linear (always the first free trunk) or circular (after the last trunk seized in the outgoing direction). An overflow trunk group can be configured for each of the trunk groups. If all the trunks in a trunk group are busy during a seizure attempt, the search for trunks continues in the overflow trunk group. The search is performed in the specified overflow trunk group only. If all the trunks are busy in this trunk group as well, no additional overflow attempts are made.
Model-Specific Data
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Feature available in
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HW requirements
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SW requirements
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Trunk groups
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16 trunk groups with up to 72 B channels per trunk group
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16 trunk groups, 64 B channels
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8 trunk groups with max. all B channels per trunk group
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8 trunk groups with max. all B channels per trunk group
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No. of trunk group keys on optiset E
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Requirements and Conditions
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Analog trunks
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You must physically disconnect analog trunks from the trunk group.
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Prime Line on (automatic line seizure)
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With Prime Line, all trunks must be programmed in trunk group 1. You must deactivate Prime Line before entering another trunk group.
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optiset E, trunk group key
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You can program up to 10 trunk group keys on an optiset E telephone. If all trunks in a trunk group are busy, its trunk group key lights up.
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Overflow
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If a trunk group is busy and overflow for this trunk group is entered in the system, the system continues searching in the overflow trunk group. If all trunks in this trunk group are also busy, no second overflow operation is performed.
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3.5.3 Trunk Keys
Definition
On optiset E telephones, users can program trunk keys by B channel. This enables them to answer a call or seize a trunk by pressing the trunk key. The LED signals the trunk status.
LED
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Meaning
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Off
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Trunk is free
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Continuously lit
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Trunk is busy
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Flickering
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Incoming call or recall
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Flashing slowly
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Trunk is on hold
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Flashing rapidly
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Call waiting mode; call is at own station
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Users can use the trunk keys for the following features:
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Call pickup |
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Retrieve trunk on exclusive hold |
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Retrieve trunk on common hold |
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Answer calls |
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Toggle between several different trunks |
Model-Specific Data
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Feature available in
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HW requirements
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SW requirements
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3.5.4 Call Keys
Definition
Users can program up to 10 call keys (together with multiple subscriber numbers outside of the U.S.) on an optiset E telephone. These keys are used for incoming and outgoing calls. The call keys are assigned to trunks virtually; that is, the trunks are not permanently assigned to a specific key (like trunk group keys). When performing an outgoing external seizure, users press a call key to seize a trunk group. When users connect without a call key, an available call key is automatically seized, depending on the trunk group. With incoming calls, an available call key corresponding to the trunk group is also assigned.
The call keys should be viewed as temporary trunk keys that allow quick access to the following features:
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Answering and signaling calls and recalls |
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Toggle |
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Cancel consultation hold |
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Pickup |
Model-Specific Data
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Feature available in
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HW requirements
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SW requirements
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Max. no. of call keys per optiset E telephone
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Requirements and Conditions
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Trunk groups,
busy state
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The busy state is not displayed for the entire trunk group.
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Unscreened transfer, recall
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The call key is reassigned if the internal destination is not reached following unscreened transfer and a recall occurs.
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3.5.5 Transit Traffic
Definition
Transit traffic refers to external voice calls that are handled by the telephone system in the incoming and outgoing directions. External connections can be set up to either the central office or to a networked system.
It is possible to handle transit traffic both manually and automatically over digital trunks and analog lines with a backward release criterion. Transit traffic can also be processed on analog trunks without a backward release criterion (loop start) by using timeout control followed by automatic release. Transit traffic is needed in the following situations:
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Networked systems |
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Trunk-to-trunk connections (including DISA) |
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Transition from a private network to the public network and vice versa |
Transit traffic is used in conjunction with the following features:
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Call forwarding |
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Transfer |
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Callback (CorNet-N and QSIG networks (Rel 2.0 or later); if supported on the trunk side, transit traffic can be used externally as well) |
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Message waiting for central voice mail servers in CorNet-N and QSIG (not for U.S.) networks (Rel. 2.0 or later) |
Model-Specific Data
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Feature available in
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HW requirements
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SW requirements
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Requirements and Conditions
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Loop-start trunks (loop-start/ground-start in U.S)
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Loop-start trunks are automatically released after a programmable period (default: 310 seconds. A tone sounds 10 seconds before release). The time parameters only can be changed by using Hicom Assistant E.
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3.5.6 Translate Station Numbers to Names for System Speed Dialing
Definition
With system speed-dialing calls, the name of the destination programmed in the system speed-dialing facility is displayed after outgoing dialing instead of the speed-dialing number. If the station number of an incoming call corresponds to a station number in system speed dialing, the name of the caller appears on the display.
Model-Specific Data
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Feature available in
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HW requirements
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SW requirements
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Number of speed-dialing numbers
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3.6 Features for Incoming External Traffic
3.6.1 Call Allocation
Definition
Within call management, two call allocation tables are provided for incoming calls on analog or digital trunks. One of these tables is evaluated for day service and the other for night answer. These tables define the station to which a call should be forwarded. This feature can also be used to assign a trunk to a specific station.
Model-Specific Data
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Feature available in
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SW requirements
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Requirements and Conditions
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DTMF DID
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An analog call may be released before call forwarding-no answer is completed. This is due to the permanent timers that prevent trunks from becoming frozen.
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Call allocation table
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A number of calls can be waiting simultaneously at the stations entered in the call allocation tables.
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Intercept
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Calls are intercepted if they cannot be switched because there are no available stations.
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3.6.2 Group Ringing
Definition
Users can administer a personal list of internal station numbers that are also called when their stations are signaled.
In this list, users can also enter their own station numbers. They might do this, for example, if a station number is permanently routed to another station (executive/secretary).
Model-Specific Data
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Feature available in
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SW requirements
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Requirements and Conditions
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Recall
System search
Callback
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Group ringing is not carried out with an immediate recall (operator error), system search, or callback.
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Call forwarding (CF)
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If the station that activated group ringing has also activated call forwarding, group ringing is not carried out.
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Do not disturb (DND)
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If the station in the call ringing group has activated DND, group ringing is not carried out at that station.
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Appointment
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An active timed reminder does not follow group ringing.
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3.6.3 Night Answer
Definition
Night answer forwards all calls that reach the attendant console to a predefined destination. Users can define either an individual station or a group as a destination. Users can also use a central bell in conjunction with night answer to alert any personnel (night shift) to night calls.
Hicom 150 E Office distinguishes between day service, fixed night answer, and variable night answer.
In the case of day service and fixed night answer, incoming external calls follow the tables and call destination lists entered in CM for day service and night answer, regardless of the station type.
With variable night answer to a voice station, calls to a voice station initially follow the first call destination for fixed night answer. All other call destinations for fixed night answer are considered to be invalid and are replaced by the variable night station. As a result, the system behaves in every respect in the same way as it would for call forwarding to a night destination.
A list for night answer controls external DID calls. This method is also known as assigned night answer because it enables users to assign different night destinations to individual lines.
Model-Specific Data
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Feature available in
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HW requirements
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SW requirements
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Requirements and Conditions
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Call forwarding
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Calls follow call forwarding if activated on the night station.
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Night station
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An intercom only phone cannot be entered as a night station.
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Lines
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Variable night answer makes no distinction between the individual trunks; that is, calls on all trunks reach the night station.
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Fax machine
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When variable night answer is activated, it is overridden for incoming external calls that reach a station with fax for the type. Instead, these calls follow the call destinations entered in call management for External call at night (fixed).
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3.6.4 Direct Inward Dialing
Definition
With direct inward dialing (DID), an incoming call can reach a station without intervention by the attendant console.
This feature is handled in call management. The internal and external numbering systems are defined in the numbering plan.
Model-Specific Data
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Feature available in
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HW requirements
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Outside of U.S.: S 0 trunk board
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SW requirements
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Requirements and Conditions
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Entrance telephone, MOH, room monitor, speaker telephone type
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These stations cannot be reached from the outside by direct inward dialing.
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3.6.5 Selective Seizure of a DID Number Using a MUSAP Key
Definition
For users to seize one of the system DID numbers for outgoing calls, they must either use a procedure or configure a multiple station appearance (MUSAP) key. This key is assigned a DID number in the system. However, pressing this key is not sufficient for seizure. The trunk group, trunk, or Prime Line must be suffix-dialed for seizure to occur.
For incoming calls, the MUSAP key functions as a call key. The LED is activated in the same way as for trunk keys, call keys, or DSS keys, depending on the status of the trunk key to which it is connected. Features such as toggle and consultation hold are possible.
For outgoing calls, the MUSAP key functions as a call key after the external seizure is completed.
Model-Specific Data
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Feature available in
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HW requirements
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SW requirements
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Max. no. of MUSAP keys per telephone
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Requirements and Conditions
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MUSAP
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MUSAP keys do not seize trunk groups directly. After you press the key, you must dial the trunk group separately.
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3.6.6 Signaling of Direct Inward Dialing Numbers for Incoming Calls
Definition
When an internal station receives an external call, the direct inward dialing (DID) number that the caller originally dialed is displayed. A variety of acoustic signaling methods are also available to signal the call. The LED assigned to the appropriate MUSAP key also signals the call.
Model-Specific Data
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Feature available in
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HW requirements
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SW requirements
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Requirements and Conditions
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Signaling
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Not for S0 stations (not for U.S.).
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3.6.7 Direct Inward System Access
Definition
Direct inward system access (DISA) enables users to use features in the Hicom 150 E system via an external connection. External callers must enter a password to gain access to the system. They can then use certain system features just like an internal user. They can also set up an outgoing external seizure via the incoming external connection.
Users can use the following features via DISA:
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Direct services for internal stations: Send message texts, relay on/off, night answer on/off, advisory message on/off, group ringing on/off, telephone lock on/off, do not disturb on/off, call forwarding on/off, leave/join hunt group, reset services. |
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Associated services: Advisory message on/off, group ringing on/off, telephone lock on/off, do not disturb on/off, call forwarding on/off, leave/join hunt group, reset services. |
Model-Specific Data
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Feature available in
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HW requirements
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SW requirements
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Requirements and Conditions
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Analog trunk
Night answer
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Analog trunks can be programmed for DISA access. They can be used as normal analog trunks during the day and then switched over to DISA mode when the night answer function is activated.
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Call data output
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DISA calls are specially marked in call data output.
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System speed dialing
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The system speed-dialing memory can be used via DISA.
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Trunk
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The trunk is released each time you activate the service.
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3.6.8 Intercept Conditions
Definition
Intercept forwards incoming calls to another destination. A call is intercepted if the original destination is invalid or if limitations exist.
Users can specify the following as intercept destinations:
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PC AC |
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Station |
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Hunt group |
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Announcement (external announcement device) |
If an intercept position or AC is configured in the system, calls are routed to this intercept position during an intercept. If an intercept position has not been configured, intercepted calls are signaled at the station that has a call assignment for the intercepted trunk.
During intercepts, call management is entered using the intercept station as the basis. If the intercept position cannot be reached, the call is signaled at a night bell, if entered, or the call waits in a queue at the intercept position.
Users can activate the intercept feature under the following conditions:
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Intercept no answer |
- If there is no answer, the call follows the entries in call management. If the end of the CM elements is reached, the system determines whether or not an intercept after timeout should occur. If the system cannot find a station to which it can route the call, the call is intercepted.
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Intercept busy, if no additional forwarding is possible. |
- If a station is busy, the system determines whether or not call waiting is possible.
- If call waiting is not possible (signaling security or intercept criterion), the call follows the entries in call management. If the call cannot be signaled at any station, the system determines whether the call should be intercepted or released.
- In general, intercept busy only applies to the first call, not to switched or outgoing connections. A recall of an external station is not immediately intercepted when the destination station is busy; instead, call waiting is activated.
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Intercept if incomplete or invalid number dialed |
- When an incorrect station number was dialed, the system determines whether the call should be intercepted or released. Calls are always intercepted with pseudo-DID.
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Intercept if no number dialed |
- If no station number is dialed within a timeout, the system determines whether the call should be intercepted or released. If an intercept position has not been configured, the interception follows the call assignment per trunk.
Model-Specific Data
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Feature available in
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HW requirements
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SW requirements
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Requirements and Conditions
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Hunt group
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Intercepts cannot extend beyond a hunt group; the call is forwarded to the first hunt group station and always remains in the hunt group.
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Release
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Calls with the data service service code are released, not intercepted.
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Incomplete dialing
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Not evaluated in the case of a central intercept position.
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Tenant service
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When a tenant service is configured (see Section 3.11, Tenant Service), users can only configure intercepts on a cross-system basis. This means that intercept no answer (for example) applies to all system users.
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Intercept if no number dialed
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Seize the trunk and dial the system station number without a DID number.
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After a timeout, the system determines whether the call should be intercepted or released.
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3.6.9 Dual-Tone Multifrequency Direct Inward Dialing
Definition
This feature enables users to use direct inward dialing (DID) on non-DID trunks such as analog trunks. This type of pseudo-DID is achieved by suffix-dialing dual-tone multifrequency (DTMF) digits.
External calls that reach the system via this feature are released after a timeout if they are not answered. This prevents analog trunks from freezing up.
An announcement lets callers know that they can use DID. A customized announcement is available in the system. This feature requires an external announcement device.
Model-Specific Data
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Feature available in
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HW requirements
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SW requirements
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Requirements and Conditions
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DTMF DID
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If the incoming call is not answered within 60 seconds, the trunk is released.
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Intercept
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The trunk is released 30 seconds after the call is intercepted.
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3.6.10 Announcement Before Answering
Definition
This feature plays an announcement for external callers from an optional external announcement device. This applies to both analog and digital trunks.
The announcement can be played either parallel to ringing or only if the call is placed in the queue. The announcement begins after a programmable period and can be heard by several callers simultaneously.
Model-Specific Data
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Feature available in
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HW requirements
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SW requirements
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No. of callers who can hear an announcement simultaneously
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Requirements and Conditions
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Group/station
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If the announcement port is entered as a call forwarding-no answer destination, the appropriate announcement is played if the group or station is busy. The call is then forwarded to the next station or the programmed intercept criteria apply.
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3.6.11 Collect Call Barring per Trunk (for Brazil Only)
Definition
This feature provides for automatic release of incoming collect calls; users can configure it individually for each analog trunk (loop start). If this feature is enabled for a trunk, the system opens the loop for 2 s (default value) one second (default value) after an incoming call is accepted. This ensures that collect calls are released in the network, while other calls continue unaffected.
Model-Specific Data
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Feature available in
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HW requirements
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SW requirements
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Requirements and Conditions
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Collect call barring per trunk
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Only available in Brazil. This setting is ignored in all other countries.
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3.6.12 Collect Call Barring per Station
Definition
This features allows automatic release of incoming collect calls. Users can configure it separately for each station, even in combination with functions such as call forwarding, call pickup, or intercept.
Users can also program collect call barring system-wide. This applies if a caller dials a hunt group instead of an individual station or misdials a number.
Model-Specific Data
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Feature available in
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HW requirements
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SW requirements
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Requirements and Conditions
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Collect call barring per trunk
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Neither the system-wide parameters for collect call barring nor the setting made for the stations affect trunk calls (analog trunks).
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Collect call barring per trunk
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Only for MFC R2 countries that offer this feature.
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3.6.13 Analog Direct Inward Dialing via MFC-R2 (for Brazil, India, Malaysia, and Singapore only)
Definition
An MFC-R2 trunk is an analog trunk interface for direct inward dialing that allows external callers to reach extensions directly without the assistance of an attendant.
The system supports MFC-R2 (SMFC) as the default setting, MFC-R2 with caller ID, tone dialing, and dial pulsing.
To implement the CLIP feature (see Section 3.15.6) for incoming calls, you can enter the calling party number when MCF-R2 (SMFC) is active. When receiving calls for which the trunk supplies this information, the calling party's number appears on the screen of the called party's telephone.
This feature must be configured for each trunk (signaling method parameter set to MFC-R2 with caller ID).
Model-Specific Data
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Feature available in
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HW requirements
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SW requirements
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Requirements and Conditions
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Analog direct inward dialing with MFC-R2
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Available in Brazil, India, Malaysia, and Singapore only. The setting is ignored in all other countries.
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Caller ID
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Displayed exactly as received from the trunk. The system does not add any digits (such as trunk access codes or discriminating digits) or remove any digits (such as the local area code supplied by the central office). Likewise, the displayed station number cannot be redialed directly and does not appear in the caller list.
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Caller ID
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Not available in Singapore.
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3.7 Features for Outgoing External Traffic
3.7.1 Last Number Redial (LNR)
Definition
Each time users place an outgoing call, the dialed number is stored. On optiset E telephones with displays, the system stores the last three numbers dialed.
To retrieve a specific number and use it to set up another call, press the Redial key.
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Press the key once to dial the last number dialed. |
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Press the key twice to dial the next-to-the-last number dialed. |
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Press the key three times to dial the number that was stored the longest. |
On optiset E telephones without displays, the system stores only the last number dialed.
Model-Specific Data
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Feature available in
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HW requirements
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SW requirements
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Max length of stored number
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Requirements and Conditions
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LNR
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DTMF signals are not considered dialing information and are not stored.
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System speed dialing
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Speed-dialing numbers overwrite redial memory.
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Telephone lock
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You cannot use redial if the telephone lock is active.
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Internal calls
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Internal calls have no effect on the redial memory.
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Telephones without displays
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Only the last number dialed can be stored.
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3.7.2 System Speed Dialing
Definition
Users can store frequently dialed station numbers in system memory. For convenience, the system uses a short code to represent each station number so that the user does not need to dial the complete number.
Speed-dialing numbers are predefined in the system. Users can dial the codes from any subscriber station that is assigned to a speed-dialing group.
Use the redial key or the pound (#) key to program a dial pause and DTMF changeover.
Model-Specific Data
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Feature available in
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SW requirements
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Speed-dialing entries in the system
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Max. length of speed-dialing entries
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6 digit trunk access code
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Requirements and Conditions
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External station numbers
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Speed-dialing destinations can contain external station numbers only.
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External station numbers
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The external station number must include the trunk group or seizure code.
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Translation of station numbers to names
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You can assign a name to each speed-dialing destination.
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Tenant service
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If a tenant service is implemented via toll restrictions, the system does not check whether trunk seizures are authorized. If speed dialing is used, the system automatically seizes the next free trunk, regardless of whether or not the user is authorized to seize this trunk. As a result, an incorrect system number may be displayed at the destination.
For this reason, users should only implement tenant service via ITR groups.
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Entrance telephone
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The entrance telephone cannot access speed-dialing numbers.
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3.7.3 System Speed Dialing in Tenant Systems
Definition
This feature lets you select specific speed-dialing destinations, depending on the internal traffic restriction (ITR) groups. To do this, you can assign a range of speed-dialing numbers to internal traffic restriction groups using Hicom Assistant E or system administration.
When a user dials a speed-dialing number, the system identifies the ITR group for the number, which determines whether the user is authorized to dial this number. If not, an error message appears and the dialing attempt is rejected.
The speed-dialing number ranges can overlap in the ITR groups.
Model-Specific Data
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Feature available in
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HW requirements
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SW requirements
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Speed-dialing entries in system
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Max. length of speed-dialing entry
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+ 6-digit trunk access code
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Requirements and Conditions
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External station numbers
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Speed-dialing destinations can contain external station numbers only.
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External station numbers
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The external station number must include the trunk group or seizure code.
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Translation of station numbers to names
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You can assign a name to each speed-dialing destination.
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Tenant system
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If a tenant service is implemented using toll restrictions, the system does not check whether trunk seizures are authorized. If speed-dialing is used, the system automatically seizes the next free trunk, regardless of whether or not the user is authorized to seize this trunk. As a result, an incorrect system number may be displayed at the destination.
For this reason, users should implement tenant service only via ITR groups.
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Entrance telephone
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The entrance telephone cannot access speed-dialing numbers.
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ITR groups
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You cannot enter more than one speed-dialing number range for the same ITR group.
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ITR groups
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By default, all speed-dialing numbers are assigned to ITR group 1.
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3.7.4 Station Speed Dialing in System
Definition
The user can create a separate speed-dialing list for frequently dialed numbers.
Users can enter external numbers in the system database. Access depends on the station's dial-up access rights. Users must enter the trunk group code before the station number.
Model-Specific Data
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Feature available in
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Maximum number of station speed-dialing entries per station
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Maximum length of station speed-dialing entry
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Maximum number of speed-dialing entries in the system
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Requirements and Conditions
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Telephones without display
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Following station number entry, telephones without a display must wait for the confirmation tone.
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Analog telephones (with DP),
S0 stations
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Station speed dialing is not possible.
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Internal station numbers, features
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You cannot store internal station numbers and features in the station speed-dialing list.
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optiset E telephones
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In the case of optiset E telephones, users can store station speed dialing using codes or the telephone's programmable keys.
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Repdial keys, station speed-dialing memory
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Station speed-dialing destinations can be assigned until station speed-dialing memory in the system is exhausted. Speed-dialing memory is used for both repdial keys and station speed-dialing destinations.
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3.7.5 Trunk Seizure Type
Definition
The Hicom 150 E system permits trunk seizure via the trunk keys or call keys on an optiset E telephone.
Trunk seizure is also possible from any telephone using the trunk or trunk group codes.
When the system receives a seizure request, it searches for an available trunk in the trunk group. If a trunk is available, it is seized.
Model-Specific Data
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Feature available in
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SW requirements
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Requirements and Conditions
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Trunks
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You must use system administration to cancel nonexistent or physically disconnected trunks.
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COS changeover
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If you activate a telephone lock, you cannot seize a trunk.
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Entrance telephone
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You cannot seize a trunk from an entrance telephone.
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Hold/park
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An undialed or partially dialed trunk cannot be parked or placed on hold.
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3.7.6 En-Bloc Dialing
Definition
With en-bloc dialing, the digits dialed are combined to form a block, stored in the system, and forwarded when they are recognized as complete.
If no additional digits are entered within a certain period (timer), the system interprets the last number entered as the last digit in the block.
When the timer expires (when the last dialed digit is recognized), dialing automatically begins. Dialing can also be started manually by entering the end-of-dialing code (#).
Model-Specific Data
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Feature available in
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Requirements and Conditions
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CorNet-N
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En-bloc dialing is used in CorNet-N networks.
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USA, PRI
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En-bloc dialing is required with PRI in the USA.
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3.7.7 Audible Tone Monitoring
Definition
The system always links analog trunk connections to audible tone monitoring. The system checks the trunk to determine whether the audible tone is present. The dialing information is not transmitted to the trunk until this check has been performed.
The reason for this is that the time until the CO dial tone is received can differ depending on the network operator and network status.
Audible tone monitoring is performed:
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After trunk seizure |
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After dialing of administrable digits (for example, discriminating digit in the main communications server, LCR) |
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When a second audible tone is monitored |
Model-Specific Data
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Feature available in
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SW requirements
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Requirements and Conditions
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Audible tone
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If audible tone monitoring is not possible or not desired, you can configure a pause before dial.
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Audible tone
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You can modify the monitoring of a second audible tone and the audible tone monitoring time only using Hicom Assistant E.
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3.7.8 End-of-Dialing Recognition
Definition
As in the case of en-bloc dialing, the end of dialing is signaled either automatically after the timer expires or manually when the user enters the end-of-dialing code (#).
Model-Specific Data
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Feature available in
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HW requirements
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SW requirements
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Requirements and Conditions
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End-of-dialing time
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The longer the time for end of dialing, the longer it takes for the final digit to be transmitted on an analog trunk.
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3.7.9 Trunk Signaling Method
Definition
The signaling methods currently in use are:
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Dial pulsing (DP) |
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Dual-tone multifrequency (DTMF) |
Pulses are analyzed in the case of DP, while tones are analyzed in the case of DTMF.
When the system uses analog trunk boards, the signaling method is automatically detected as long as the user has not configured a signaling method or pause before dial.
Model-Specific Data
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Requirements and Conditions
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Signaling method
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If you set the trunk to PABX (communications server), the DTMF method is activated.
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Pause before dial
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If you configure pause before dial, the DP signaling method is activated.
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Power reset (power failure)
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The signaling method that is detected is stored until the next power reset (power failure).
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3.7.10 Temporary Signaling Method Changeover
Definition
The signaling method can be temporarily changed while a connection is set up. Normally, users change signaling method using a code. All subsequent digits are transmitted to the trunk in the desired mode.
This temporary state ends when the user hangs up the telephone.
Model-Specific Data
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Feature available in
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SW requirements
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Requirements and Conditions
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Consultation hold
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DTMF mode is deactivated when the user activates consultation hold.
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Voice mail
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DTMF mode is automatically activated when a station configured as voice mail is selected.
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3.7.11 Configurable Toll Restriction
Definition
Each user in a communications server can be assigned different toll restrictions. Each time a station attempts to seize a trunk, that station's class of service (COS) is checked (toll restriction). The system distinguishes between 15 different classes of service:
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0 = no trunk access |
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1 = outward-restricted trunk access |
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2 to 7 = allowed lists |
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8 to 13 = denied lists |
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14 = unrestricted trunk access |
The following list describes the classes of service in greater detail.
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No trunk access Users can make internal calls only. Users can use speed-dialing destinations. |
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Outward-restricted trunk access (incoming authorized) Users can only answer external calls. Users can use speed-dialing destinations. |
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Allowed lists Allowed lists define the station numbers that the user is allowed to dial. If no numbers are entered in an allowed list, the station functions like a telephone with outward-restricted trunk access. |
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Denied lists Denied lists define the station numbers that the user is not allowed to dial. If no numbers are entered in a denied list, the station functions like a telephone with unrestricted trunk access. |
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Unrestricted trunk access Users can answer and set up incoming and outgoing calls without restriction. |
Model-Specific Data
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Feature available in
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Number of classes of service
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Number of characters in list entries
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Total number of allowed lists
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Allowed lists, long 100 entries
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Allowed lists, short 10 entries
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Total no. of denied lists
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Denied lists, long 50 entries
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Denied lists, short 10 entries
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Requirements and Conditions
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System speed dialing
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You can use system speed-dialing destinations regardless of the COS.
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Data and voice
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The classes of service apply to data and voice stations.
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CS/CorNet
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If the trunk group for networking is set to communications server (CS), the toll restriction check is not performed.
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CorNet-N
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With networking, you should enter the trunk access code of the main communications server as a second trunk access code so that the toll restriction will be checked when a trunk in the main communications server is seized.
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Least cost routing (LCR)
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When LCR is active, the classes of service entered here are used as the LCR class of service. Toll restriction is then implemented via LCR.
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3.7.12 Traffic Restriction Groups
Definition
Multiple traffic restriction groups (ITRs) are provided in the system for all stations. These groups define information on toll restriction and trunk group reference (incoming or outgoing) for stations and trunks.
An ITR matrix defines whether a station
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Is authorized to seize a trunk |
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Can seize a trunk only in the incoming or only in the outgoing direction |
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Can seize a trunk in the incoming and outgoing directions |
Model-Specific Data
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Feature available in
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SW requirements
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No. of ITR groups
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Requirements and Conditions
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ITR group
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All stations and trunks are assigned to ITR group 1 by default.
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3.7.13 Private Trunk
Definition
The private trunk feature provides a station with immediate access to a trunk via a programmable feature key.
Users can program toll restrictions for private trunks by using the traffic restriction group (ITR) feature or by configuring a separate trunk group.
Model-Specific Data
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Feature available in
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SW requirements
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3.7.14 Trunk Queuing
Definition
If users receive a busy signal following a trunk seizure request (because no free trunk is available), they can use a procedure to queue on a seized trunk. As soon as the trunk becomes available, the system recalls the first user in the queue. The user hears the CO dial tone and can set up the external connection.
Model-Specific Data
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Feature available in
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Requirements and Conditions
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Queue trunk
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A station can queue only one trunk.
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Queue trunk
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Trunk queuing does not apply to S0 (not for U.S.).
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Recall
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A recall does not follow call management.
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Speakerphone mode
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Users can also use trunk queuing in speakerphone mode
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Trunk
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If a number of stations queue a trunk, the trunk is assigned in the order that the requests were received.
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3.7.15 Temporary Station Number Display Suppression
Definition
This feature prevents a calling or called party from receiving a station number display. The feature is designed as a changeover function; the changeover applies until it is deliberately canceled (changeover repeated).
Model-Specific Data
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Feature available in
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SW requirements
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Requirements and Conditions
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Station number transmission
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Temporary station number suppression must be supported by the trunk.
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System-wide station number display suppression
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If station-wide station number display suppression is activated (CLIR and COLR), it cannot be overridden.
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CLIR
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It is possible to ignore an activated CLIR setting and display the station number of the calling station. This feature is helpful in various situations, as in of emergency calls.
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3.7.16 Denied List for Undialed Trunks
Definition
This feature restricts the dial-up access rights for a trunk selected by the attendant console.
Model-Specific Data
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Feature available in
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SW requirements
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Requirements and Conditions
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Class of service
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The class of service of the selected reference station applies.
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3.7.17 Assigning Speed-Dialing Numbers to ITR Groups
Definition
You can assign a specific speed-dialing number to a specific user or a specific trunk.
Model-Specific Data
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Feature available in
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SW requirements
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Requirements and Conditions
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Number of speed-dialing groups
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You can configure up to six speed-dialing groups (from KWZx to KWZy), including overlapping ones.
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3.8 Least Cost Routing (LCR) (Not for U.S.)
Definition
Least cost routing provides Hicom 150 E Office with automatic control over the path of an outgoing call. This path can be one of various public-network carriers or a private network. Based on routing tables, the system seeks the least expensive connection path for the outgoing call.
The system seizes a trunk only after it has scanned the routing tables. The system sends dial tone as a function of the dial plan so that the station is informed of the ready-to-dial condition. The signals dialed are buffered until the routing tables have been scanned. Only then does the system make the connection.
Model-Specific Data
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Feature available in
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SW requirements
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Number of LCR classes of service
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Requirements and Conditions
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LCR
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If all the least expensive connection paths have been seized, LCR automatically switches to defined more expensive paths. The system can signal user of this fact both visually and acoustically.
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LCR
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The dialed station number is displayed until the station number information on the other party is received.
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LCR
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If LCR is activated, the system checks for the least costly route for every trunk seizure (except when a trunk code is dialed).
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LCR
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Digits can be transmitted either singly or en-bloc, depending on the access method and the dial plan.
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LCR
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After an account code is entered, it applies to the entire connection setup.
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LCR
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The allowed and denied lists are also used for LCR. The toll restriction check then refers to the digits dialed at the station without considering the trunk group code.
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3.8.1 Carrier Types
Since in many cases individual carriers provide specific connections and conditions at different tariffs (sometimes with different signaling methods), least cost routing can be used to automatically select the most economical connection or most economical carrier for each outgoing phone call.
The following carrier types and networks are available for implementing least cost routing (LCR).
3.8.1.1 Mercury Communications Limited Single Stage (Not for U.S.)
Definition
With this type of LCR, a prefix is used to dial the desired network carrier and the station number is subsequently dialed.
Model-Specific Data
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Requirements and Conditions
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MCL Single Stage
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Dialing is carried out in the D channel (with ISDN) or as normal dialing (on analog trunks).
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3.8.1.2 Mercury Communications Limited Two Stage
Definition
With this type of least cost routing, the system initially selects the carrier using a configurable access code (as with single stage). Afterwards, the system also waits for a connect (synchronization during timeout).
After the connect, the system transmits an authorization code and the destination station number as DTMF signals in the B channel.
Model-Specific Data
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Feature available in
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SW requirements
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Requirements and Conditions
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MCL
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With synchronization during timeout, you must program a pause of 2 to 12 seconds.
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3.8.1.3 Dial-In Control Server (DICS)
Definition
With this type of least cost routing, the system uses the routing table to determine whether the call should be made via the DICS or the public network. If the DICS is used, the system dials the DICS using a configurable access code and an authorization code and transmits the station number dialed by the station in the SUB address (on the D channel). The DICS checks the authorization based on the CLIP information and the transmitted authorization code.
If the DICS is not present during the first connection setup, the system reroutes the connection to the public network. This alternative access must be configured.
Model-Specific Data
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Feature available in
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SW requirements
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Requirements and Conditions
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Station number suppression
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Temporary or permanent station number suppression cannot be activated.
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ISDN/SUB addressing
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The ISDN feature SUB must be applied for or released in the public network.
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Analog trunk
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DICS can only be used with ISDN.
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3.8.1.4 Corporate Network (CN)
Definition
A corporate network is an alternative network, such as a company-owned network, that is connected directly to the Hicom 150 E.
The LCR function determines the corresponding trunk group based on the station number dialed and then routes the call either via the trunk group in the public exchange or via the trunk group in the corporate network.
If necessary, the system translates the station number.
Model-Specific Data
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SW requirements
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3.8.2 Routing Tables
Definition
The routing tables evaluate the digits dialed by the user and determine the station number that the system should dial. In the process, the digits are modified as necessary. This modification can mean that digits are repeated, suppressed, added, or reordered. It is also possible to add a dial pause and change the signaling method. A distinction is made between the following types of routing tables:
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Outdial rule table: This table determines how the digits dialed by the user will be converted and dialed by the system. In addition, this table determines the number of digits in the station number that the LCR toll restriction check should consider. The following special characters can be defined: |
- A: Repeat remaining fields (transmit). This letter causes all subsequent digit fields to be transmitted. The point of reference is the last field pointer before A. The combination E1A is permitted only at the beginning of a string.
- D (n): Dial digit sequence (1 to 25 digits). This letter can be inserted multiple times and at any position in the string.
- E (n): Repeat field from dial plan (from 1 to 10 times). This letter can be inserted multiple times and at any position in the string. E can also appear in any order with relation to (n). A specific field can be addressed multiple times, including in sequence. With the exception of E1, this letter can be surrounded by any parameter.
- P (n): Pause (1 to 60 times the system-wide pause unit). This letter can be inserted multiple times and at any position in the string.
- M (n): Authorization code (1 to 16). This letter must not be in the final position.
- S: Switch, changes signaling methods from DP to DTMF (with CONNECT, PROGRESS or CALL PROC with PI). This letter can be inserted in the string only once and may not be in the final position. The C parameter cannot be used after S.
- U: Use subaddress signaling method. This letter can be inserted in the string only once and may not be in the final position. Subsequent characters are again dialed in INFO. The S, P, and C parameters cannot be used after U.
- C: Access code. This letter can be inserted in the string only once. The subsequent characters are transmitted without a dial pause and are used for single stage, two-stage, DICS (not for U.S.), BRI, and PRI carrier access.
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Authorization code: The authorization code is divided into the carrier ID and customer ID. The carrier ID is entered as one entry in the authorization code table and the customer ID is entered as another entry in the authorization code table. The authorization code entry in the outdial rule then consists of the two authorization codes. Only a protected authorization code is supported (represented by *****). |
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Class of service: Each station is assigned a class of service (COS). A station can then seize a path only if its COS is greater than or equal to the COS in the path table; for example, a station with a COS 7 cannot seize a path with COS 8. |
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Schedule: Up to eight time zones per day can be configured for each day of the week to control LCR. A search is performed based on the schedule ID entered in the path table to determine whether the current time matches the value entered in the schedule. If it does and if the correct class of service is present, dialing is performed as per the outdial rule entered in the path table. |
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Path table: Up to 16 path tables with 16 paths each can be created. Each path in a path table is described by a combination of the trunk group, outdial rule, toll restriction, schedule, and an option for warning against a more expensive route. The table is scanned from top to bottom. The system checks to determine whether the trunk group is free and the station has the requisite class of service. If so, the system dials per the outdial rule and schedule entered in the path table. |
- Depending on the entry in the path table, a warning can be issued to the station informing the user that the call is being routed. This warning can be signaled by a warning tone and a display message. The display shows the outdial rule name.
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Dial plan: Each station number dialed for external traffic is checked against the dial plan for up to 30 positions (including field separator and trunk group code). If the number dialed matches an entry in the dial plan, LCR is handled in accordance with the path table in the dial plan.
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The first entry in a dial plan does not have to be a trunk group code; it can also be a station number in a networked system.
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- The following station number entries are valid:
- 0...9: Permissible digits
- -: Field separator
- X: Any digit from 0 to 9
- N: Any digit from 2 to 9
- Z: One or more digits to follow up to the end of dialing
- C: Simulated dial tone (can be entered up to three times)
Figure 3-1 Sample LCR Flow Diagram (Not for U.S.)
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Model-Specific Data
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Feature available in
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HW requirements
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SW requirements
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No. of path tables
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Number of paths per path table
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No. of time zones
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No. of outdial rules
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Number of characters per outdial rule
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No. of dial plans
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Number of digits dialed (including trunk group code)
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No. of digits evaluated
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Requirements and Conditions
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LCR
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With per-digit dialing, the last element in the outdial rule cannot be E(n); it may be E(n)A.
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Networking
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In networking with open numbering, route optimization cannot be activated.
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Least cost routing (LCR)
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If primary carrier is entered as a type in the outdial rule, rerouting is not done in the path tables.
If rerouting should be carried out when the trunk is busy or when S0 lines are disrupted, the type should be set to Single Stage.
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3.9 Least Cost Routing (for U.S. Only)
3.9.1 Introduction
This section explains the definitions and procedures used by the Hicom 150 E Office least cost routing (LCR) feature to control the path over which outgoing calls are routed to the public network.
The system analyzes each trunk call placed using least cost routing. If the digits are recognized, a reference route table is scanned for route-group choices. After the route group is selected, the availability of the route is checked against the time schedule. If the route group is available, the LCR class-of-service requirement assigned to the route group is compared to the LCR class of service associated with the dialing device. If the LCR class of service associated with the dialing device is equal to or greater than the route-group class of service, the toll-restriction tables are then checked for additional screening information.
3.9.2 Using Alternate Carriers
Alternate carriers may be connected to each trunk route group. The selection of the carrier is defined in the least cost routing outdial-rule section.
3.9.2.1 Carrier Access Methods Supported
Main Carrier
When seizing a trunk using the main carrier, the system can use en-bloc dialing or send single digits to the public network to set up the outgoing call. Note that this access method is used when routing calls over the public switching network.
MCL Single Stage
The system calls the selected carrier using a prefix and then dials the destination number. Digits are sent in the D channel when using ISDN service or as normal dialing when using analog service. This selection may be used in CorNet applications for advancing to public network facilities for overflow applications.
Corporate Network (CorNet)
When a corporate network (CN) method is used, the alternate network is connected directly to the Hicom 150 E Office. This can be seen as a company network. LCR determines the trunk group by analyzing the number the user has dialed and routes the call either over the CO trunk group or over the corporate network. This method allows both an open and closed numbering plan to be implemented by manipulation of digits.
Primary Rate Interface
The choice of a carrier or of a calling service is encoded in the following information elements:
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Network specific facility |
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Operator system access |
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Transit network selection |
LCR Dial Plan
The dialed destination number serves as a criterion for the route group to be used. The system can evaluate up to 24 digits in the dialed sequence plus the routing code. The system evaluates and routes the call based on a time of day schedule and the station's least cost routing class of service.
Destination-Dependent Evaluation
The dialed digit sequence may be converted to a new digit sequence after evaluation, or it may be preceded by additional digits such as the carrier information of the destination.
3.9.3 LCR Time of Day Evaluation
The time table allows the system to evaluate the availability of a selected route according to a maximum of eight time zones. For each weekday, the number can be evaluated in hour:minute intervals throughout the day.
3.9.4 LCR Outdial Rules
The dialed number can be converted to any new digit sequence (up to 40 digits). The system can evaluate up to 514 digit sequences dialed from the station. Wildcards may be used in the LCR dial-plan table. The system supports 254 outdial rules for digit translation requirements as well.
3.9.5 Expensive Route Identification
If the first route selection in the route table is busy, the LCR function can advance to the next expensive path configured in the route group table. The system can notify the user of this with an audible signal, an optical signal, or both. Users can then decide whether they would like to use the assigned path or hang up.
3.9.6 Overflow Options
When the LCR function determines that the preferred trunk or tie-trunk group cannot be used, it can select an alternate trunk group within the selected route-group table.
3.9.7 LCR Class of Service
Up to 15 station-specific trunk classes of service are possible. The class of service setting controls access to the configured route groups in the LCR route-group table.
3.9.8 Carrier-Select Override
Carrier-select override (CSO) can be implemented using selective line seizure. In this case a connection can only be set up via the main carrier.
3.9.9 Handling of Numbers and Destinations and Trunk Group Access Codes
All numbers except internal station numbers are stored as an LCR digit string. All numbers dialed by a user are displayed without routing information. The dialed numbers remain displayed until answer supervision is received from the central office. If more than one trunk group access code is programmed for a trunk group, the first access code is the default.
If the number of the called party during an outgoing connection is also stored in the optiset caller list or if a callback is activated, the number dialed by the user is stored instead of the destination number sent by the system. In this case, the trunk group access code is also stored so that the system can recall the party from the caller list using the correct access code.
3.9.10 Correlation With Other Features
This section describes how the least cost routing application interacts with other system features
3.9.10.1 Station-Related Features
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System speed-dialing call numbers must be prefixed with the LCR access codes for proper operation. |
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Station redial will insert the access code used for the original call. |
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Repertory dial keys to external destinations must have the LCR access code for proper operation. |
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Electronic notebook entries on optiset E memory telephones must include an LCR access code. |
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General call keys will be activated when the route is selected by the system. |
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Call keys will be activated when the route is selected by the system. |
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MUSAP keys may be used for external calling using the LCR access code. |
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DTMF tones may be input manually when answer supervision is received. |
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Toll restriction class of service is checked as part of the LCR analysis. |
3.9.10.2 Trunk-Related Features
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Basic rate ISDN trunks may be accessed by stations assigned CACH values or PDID values. |
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Verified forced account codes may be requested before a selected route group is accessed. |
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DTMF or rotary pulse dialing may be selected based on the outdial rule |
Additional Information Concerning the Setup of Public Network Trunks
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The class of service configured is valid on a locked terminal (code lock). |
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It is possible to send speed-dialing numbers after selecting the network. |
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If speed-dialing numbers are used without first selecting the network, the default network is used (carrier-select override). |
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When LCR is activated, no trunk group overflow is performed. An alternative route can be determined using the path table. |
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When LCR is activated, no digit repetition is performed; the routing tables are followed instead. |
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Message waiting and automatic callback follow the rules for LCR. |
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An account code entered by the user is valid for the whole connection, even if more than one route over different trunk groups was tried during connection setup. |
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In the case of connections via other network providers or carriers, the provider or carrier may not transmit the actual connection costs, i.e., it may send the Hicom 150 E Office only the charges to the dial-in node (such as a dial-in control server [Europe only]). |
3.9.11 Routing Tables
The routing tables evaluate the digits that the user has dialed and determine the destination number to be dialed from the system. The digits may be changed (manipulated) during this process. Digit translation makes it possible to repeat, suppress, and add digits or convert digit sequences. It is also possible to insert an inter-digit pause and change the signaling method. A distinction is made between the routing tables discussed in the following sections.
3.9.12 LCR Dial Plan
In the case of external calls, the system checks each number dialed up to a total of 25 digits, including field separators and trunk-group access codes. The dial-plan entry is associated with a route group for the destination number and the system assigns this path to the station for setting up the connection.
The dial plan may be separated into unique fields for identification and configuration purposes using the outdial rules. Table 3-1 shows the numbers 4922000 and 14084922000 entered in the dial-plan table.
Table 3-1 Sample Entries in a Dial-Plan Table
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The following entries are valid for the destination:
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0 . . . 9 Allowed digits |
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- Field separator (maximum of 10 fields per dial-plan entry) |
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C Simulated dial tone (can be entered up to three times). This entry is also interpreted as a field separator. |
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X Any digit between 0 and 9 |
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N Any digit between 2 and 9 |
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Z One or more digits follow before end of dialing |
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C Simulated dial tone (can be entered up to three times) |
Note: The character # within a dial string means end of dialing or signaling method changeover. For this reason, * and # are not valid entries. Outdial rules may be used to insert the * and # in the dial string to the public network.
If Prime Line is used, the code for the main trunk group must be assumed. The same starting sequences are examined until a match is found.
For the LCR dial plan to accurately select the route group, the dial-plan entries must be entered as follows.
Entries should be placed in ascending numeric order from 0 to 9. Specific dialed numbers must precede wildcard entries to prevent conflicts in matches with wildcard entries. Table 3-2 is an example of the suggested entry order.
Table 3-2 Sample Entries in a Dial-Plan Table
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Dialed Digits (code + station no.)
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9C0Z
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9C011Z
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9C492-5001
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9CNXX-XXXX
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9C1-NXX-XXX-XXXX
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The fields formed by the field separators "-" and "C" in the dial plan can be addressed selectively to repeat, suppress, exchange, or insert digits.
3.9.12.1 Rules for Creating LCR Dial Plan Entries
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The first field should contain only a programmed trunk group access code. It must not contain any wildcards. |
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The wildcards N and X can occur more than once in any field except the first field. |
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The wildcard Z can occur only in the last field. It represents an undetermined number of suffix digits. |
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A digit sequence can be divided into a maximum of 10 fields. |
3.9.13 Route Table
A route table contains up to 16 paths. Each path is described by a combination of the following:
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Route group |
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Outdial rule |
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Trunk access |
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Time schedule plan |
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Code for an expensive path |
Paths
The system contains 254 path tables, each with 16 paths. LCR evaluates the trunk access in hierarchical order.
Search Order
The system searches the path table from top to bottom. If the located path is busy, or if the station does not have the proper class of service, the system continues to the next path.
Outdial Rule
The outdial rule is described in Hicom Assistant E by its name, which can be up to 16 characters long, and by its index in system administration.
Carrier-Select Override
Users can deactivate automatic selection within the path by selecting a specific carrier (carrier-select override, CSO). For CSO to work, the requested carrier must be located in the dial plan and the path table assigned by the dial plan, and the user must have the required trunk access.
3.9.14 Time Table
To control LCR it may be necessary to configure up to eight time zones per day. These time zones are programmable for every day of the week. Each day begins at 12:00 a.m. Entering the end time in each of the columns delineates the time zones.
3.9.15 Outdial Rule Table
Table 3-3 is a sample outdial rule table.The outdial rule table determines the following:
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The way the digits entered by the user are converted and dialed by the system |
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The route on which dialing will take place |
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The maximum amount of time the LCR function has to control dialing |
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Up to 254 outdial rules, each up to 40 characters long, can be defined. |
Outdial rules are defined by the following parameters:
- A: Repeat all remaining fields (transmit).
- D (n): Dial a digit sequence (1 to 24 digits).
- E (n): Repeat field (1 to 10) from dial plan.
- M (n): Authorization code (1 to 16). This letter must not be in the final position.
- P (n): Pause (1 to 60 times the system-wide pause unit)
- S: Switch, changes signaling methods from DP to DTMF (with CONNECT, PROGRESS or CALL PROC with PI).
- C: Access code
- U: Use subaddress signaling method.
- N (n): Network SFG (1 to 5) or Band Number (1)
Table 3-3 Sample Outdial Rule Table
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Dial All
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A
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Main network provider
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Dial Fld 2 Then 3
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E2E3
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Main network provider
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Dial All _P_ D444
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AP1D444
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Main network provider
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Dial 4 Dial All
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D4DA
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Corporate network
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The outdial rules provide access to different carriers via digit translation. The outdial rules address the dial plan fields selectively for the following operations:
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Repeating digits |
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Suppressing digits |
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Exchanging digits |
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Inserting digits |
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Inserting pauses |
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Switching the signaling method |
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Detecting a dial tone. |
Using the A Parameter
The parameter A ensures that all subsequent digit fields are transmitted. The reference point is the last field indicator preceding A. The parameter A can occur more than once in the string and can be placed in any position. The AA combination has the same effect as A. The E1A combination is permitted only at the beginning of a string.
Using the D Parameter
The parameter D (n) can occur more than once in the string and can be placed in any position. The parameter D (n) can be surrounded by any other parameters. It should be no more than 25 characters long.
Using the E Parameter
The parameter E (n) can occur more than once in the string and can be placed in any position. The parameter E (n) can be arranged in any order, depending on n. A determining field can be addressed more than once, even consecutively. With the exception of the E1A combination, E (n) can be surrounded by any other parameters. The n can be any number between one and 10.
Using the M Parameter
The parameter M (n) can occur only once in the string. The parameter M (n) should not be placed in the final position in the string. The n can be any number between one and 16.
Using the P Parameter
The parameter P (n) can occur more than once in the string and can be placed in any position. The parameter P (n) can be surrounded by any other parameters. The pause length is n times the length of the system pause. The n can be any number between one and 60.
Using the S Parameter
The parameter S can occur only once in the string and should not be placed in the final position in the string. It cannot precede the C parameter.
Using the C Parameter
The parameter C can occur only once in the string. The digits following C are sent without dial pause. The parameter C is used for carrier access with single stage, two stage, DICS and PRI. It cannot be used after S.
Using the U Parameter
The parameter U can occur only once in the string. It should not be placed in the final position in the string. The subsequent characters are re-selected in INFO. The following parameters may not be used after U:
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S |
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P |
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C |
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M |
Using the N Parameter
The parameter N can occur only once in the string and should not be placed in the first position. The subsequent digits are the SFG or the band number, depending on the calling service.
Authorization Code
Up to 16 authorization codes with a maximum of 16 digits can be entered for accessing services from different carriers. The codes may be used for accessing special common carriers or adding additional digits to a dial string as part of the outdial rule.
Example: 53276543
One secure authorization code is provided (displayed as **********).
3.9.16 Operation
The system does not seize a trunk until it has completed the routing tables. To inform the user that the telephone is ready for dialing, you can insert a dial tone into the LCR dial plan using the letter C. The dialed digits are buffered until the system completes the routing tables. Only then is a connection set up.
The route table or path table (1 to 254) is first determined via the dial plan on the basis of the dialed destination number. If the destination number is not found in the dial plan, the user receives a busy signal.
The route table for each route element describes the following:
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The trunk group assigned to the path |
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The outdial rule |
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The trunk access needed for seizure |
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The required time plan |
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The code of an expensive path (warning tone) |
The out-dial rule determines the outgoing dialing procedure for the selected trunk group. Selection may be unsuccessful for one of the following reasons:
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Busy route group |
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Time-of-day restriction |
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LCR class-of-service restriction |
In this case, another carrier can be selected via the alternative paths. You can configure an expensive-path warning tone to sound when an expensive carrier is selected.
The destination number that the user dialed is generally displayed until the requested party answers (ALERT or CONNECT). Then the destination number reached is displayed if available. The dialed destination number is stored in the station's redial memory.
Figure 3-3 shows a sample LCR flow diagram.
Figure 3-3 Sample LCR Flow Diagram (for U.S. Only)
Figure 3-2 LCR flow diagram
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3.10 Features for Internal Traffic
3.10.1 Internal Traffic
Definition
Internal traffic refers to connections between two internal stations. If the system is equipped with Prime Line on, users can set up an internal call on optiset E telephones by using the extension key.
If Prime Line on is not configured, users can set up an internal call by dialing the internal station number.
Model-Specific Data
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Feature available in
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HW requirements
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SW requirements
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Requirements and Conditions
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Extension key
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LED signaling is not assigned to the extension key.
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3.10.2 Direct Station Selection (DSS) Key
Definition
The programmable function keys on optiset E telephones (or key modules) can be configured as direct station select (DSS) keys. In this case, users program the keys with the number of an internal station or station group. Pressing the DSS key calls the destination station (direct station selection). The associated LED indicates the call status of the station (ringing, busy, free).
Model-Specific Data for Optiset E Key Module
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Feature available in
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HW requirements
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optiset E advance plus/comfort, advance conference/conference, memory
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SW requirements
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Max. number of key modules per telephone
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Max. number of key modules per system
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Max. number of programmable keys per key module
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Number of key modules per cabinet
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Model-Specific Data for optiset E Busy Lamp Field (BLF) (Not for U.S.)
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Feature available in
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HW requirements
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optiset E advance plus/comfort, advance conference/conference, memory
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SW requirements
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Max. number of Hicom Attendant BLFs per telephone
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Max. number of Hicom Attendant BLFs per system
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Max. number of programmable keys per Hicom Attendant BLF
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Number of optiset E telephones with Hicom Attendant BLFs
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Requirements and Conditions
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DSS
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This feature functions on optiset E telephones only.
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Pick up
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A call can be picked up by pressing the DSS key for that station.
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3.10.3 Names
Definition
Users can assign names to each station, to each station group, and to each trunk group. These names are displayed for internal calls (including calls via CorNet-N). If an incoming call does not contain station number information (analog trunk), the trunk group name is displayed. If the incoming call contains station number information (ISDN), this information is displayed. Refer to Section 3.5.6, Translate Station Numbers to Names for System Speed Dialing, on page 3-75 for more information.
Model-Specific Data
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Feature available in
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HW requirements
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SW requirements
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Maximum number of letters in station and group names
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Maximum number of letters in trunk group names
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3.10.4 Automatic Callback When Free or Busy
Definition
Users can activate an automatic callback to a free or busy internal station. When the callback destination finishes its call (when busy) or initiates an outgoing call, the system calls back. First, the system calls the user who initiated the call. After that user answers, the system calls back the station the initiating user wishes to speak with. For more information on external callbacks, refer to Section 3.13.10 on page 3-177.
Model-Specific Data
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Feature available in
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HW requirements
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SW requirements
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Callbacks per station
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Requirements and Conditions
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Callback
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The callback is not deleted until the call is completed or the initiating station deletes the callback.
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Callback
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Every night at 11:57 p.m., all callbacks that are not within the system (CorNet) are deleted.
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Callback
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A callback can be set to an internal group (not DSS1, CorNet-N, or QSIG [not for U.S.). The callback is stored with the first station in the group.
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3.10.5 Entrance Telephone/Door Opener
Definition
With this feature, the system signals a defined user (entrance telephone ring destination) when the doorbell function activates. Lifting the handset connects the user at the entrance telephone with the user at the ring destination. The ring destination user can then activate the door opener from the ring destination if desired.
In addition, users can activate the door opener from the entrance telephone by entering a 5-digit PIN using a hand-held DTMF transmitter. Users can also set up a voice connection to the entrance telephone.
The following settings can be implemented:
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Opener: In this configuration, the door opener is set up via an analog interface; the entrance telephone must be connected via an adapter. |
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DTMF: This setting specifies whether the door opener is activated by a DTMF transmitter. |
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Call forwarding: This specifies determines whether the call from the entrance telephone is forwarded to an external call forwarding destination. |
Model-Specific Data
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Feature available in
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HW requirements
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Entrance telephone or ET/A or ET w/amplifier
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SW requirements
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Max. no. of entrance telephones
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Requirements and Conditions
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Entrance telephone ring destination
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If a call is already indicating camp-on at the entrance telephone ring destination, an intercept is performed. If the intercept station is also busy, the system searches all optiset E telephones.
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Night answer
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Night answer is not taken into account in the signaling.
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OfficeOne (not for U.S.)
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Door busy and messenger call are possible using the optiset E control adapter.
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3.10.6 Speaker Call/Handsfree Answerback/Internal Paging (OptiPage)
Definition
A speaker call allows an internal connection to be set up without the called user lifting the handset; the speaker on the called user's telephone is activated. Handsfree answerback is performed by lifting the handset or activating the microphone (on speakerphones). The call then becomes a normal two-party call.
Speaker calls permit announcements to groups (paging zones). This feature is also called internal paging. In this case, group members have no handsfree answerback option. These group members can include optiset E telephones or speakers connected to analog subscriber line circuits.
Speaker calls and internal paging are possible with internal optiset E telephones with speakers. They are activated by means of a key or a code. For each extension, it is possible to configure whether the user can receive a speaker call.
Model-Specific Data
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Feature available in
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HW requirements
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optiset E telephone with speaker
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SW requirements
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Requirements and Conditions
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Handsfree answerback
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When you dial *96, the microphone is automatically activated for each speaker call. You can deactivate this function by dialing #96.
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Do not disturb (DND)
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You cannot use this feature with stations that have activated DND.
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Toggle, consultation hold, transfer
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You cannot use toggle, consultation hold, or transfer with this feature.
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3.10.7 Transfer from Announcement
This feature lets you make announcements to groups (paging zones). It is also known as internal paging. Members of the group can answer the call handsfree.
The procedure is as follows:
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A user answers an external call. |
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The user places a consultation call and begins the group announcement. |
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The system sets up a two-party call when another party lifts the handset and turns on the speaker, and the party who answered the call hangs up. The remaining group members are removed from the call. |
Speaker calls and internal paging are available on internal optiset E telephones with speakers. You can use a key or code to activate the feature, and you can program the speaker call capability separately for each extension.
Model-Specific Data
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Feature available in
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HW requirements
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optiset E telephone with speaker
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SW requirements
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Requirements and Conditions
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Handsfree answerback
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When you dial *96, the microphone is automatically activated for each speaker call. You can deactivate this function by dialing #96.
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Do not disturb
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You cannot use this feature with stations that have activated DND. However, an authorized caller can override do not disturb, in which case a busy signal sounds for five seconds. The user then receives a call (not a speaker call).
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Toggle, consultation hold, transfer
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The toggle, consultation hold, and transfer features are not available.
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3.10.8 Radio Paging Equipment (PSE) (Not for U.S.)
Definition
Radio paging equipment can be used to transmit type-dependent voice announcements or alphanumeric data (test messages) to users with portable radio receivers. Users being sought can use a procedure to answer this call from any telephone.
Radio paging equipment (PSE) can be connected via analog interfaces, analog trunk circuits, or a special module (TMOM for enhanced radio paging equipment in OfficePro only). There are two types of PSE:
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Simple radio paging equipment |
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Enhanced radio paging equipment (OfficePro only with TMOM) |
3.10.8.1 Simple Radio Paging Equipment/Simple PSE (Not for U.S.)
Definition
Simple PSE allows users to transmit voice announcements and numeric data to the PSE user. One of the two types of message informs PSE stations of waiting calls. Users being sought can use a procedure to answer the call from any telephone.
Radio paging equipment can be the destination for call forwarding or group ringing; it can also be a member of a group.
Model-Specific Data
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Feature available in
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HW requirements
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SW requirements
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Requirements and Conditions
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Simple radio paging equipment
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Does not support expanded call processing characteristics such as those available with enhanced radio paging equipment.
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3.10.8.2 Radio Paging Equipment via ESPA/Enhanced Radio Paging Equipment (Not for U.S.)
Definition
Enhanced radio paging equipment also includes certain communications server functions. It offers the following options:
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Transmission of alphanumeric data |
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Automatic connection setup to the paging subscriber after answering |
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Automatic transmission of paging subscriber`s number |
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Storage of up to 15 paging and answer requests |
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Radio paging for internal and external calls |
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Waiting for callback answer with handset on or off hook |
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Selectable displays and ring and paging procedures (selected when entering the paging request) |
Model-Specific Data
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Feature available in
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HW requirements
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SW requirements
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Dependencies/Limitations
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Voice call
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Voice calls are not possible.
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3.10.9 Message Texts/Mailboxes/Message Waiting
Definition
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Sending a message |
- Internal extensions can select a text message from an internal system message list and send the message to any internal optiset E station with display. Users can transmit these messages in the idle, ringing, or busy state, or during a call. (During a call, the station number information is omitted.) A station that can be reached via a CorNet-N tie trunk is also considered to be an internal station. The initiating party can also be an analog voice mail system or central voice mail server in the CorNet-N network. A separate, fixed text is available for messages from these devices.
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Receiving a message |
- The system indicates the presence of a message depending on the type of telephone:
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On optiset E telephones with display, a waiting message is signaled via the display and a Mailbox key, if programmed. An audible signal also sounds, like on analog telephones. |
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On optiset E telephones without display, a message is signaled by the Mailbox key. An audible signal also sounds, like on analog telephones. |
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(Not for U.S.) On special analog telephones with a mailbox LED (special board), a waiting message is signaled via the LED (not a key). These extensions must be configured accordingly. An audible signal also sounds, like on analog telephones. To signal messages with the mailbox LED, set the PSUI ring voltage (OfficePro) to 75 V. |
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On analog telephones, a waiting message is signaled by a special dial tone (OfficeCom, OfficePoint, and OfficeOne [not for U.S.]) or by the announcement "Message waiting" (OfficePro). |
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Callback |
- On telephones with display, a caller can retrieve information such as the sender's name and number, text message, date, and time using a dialog menu. The user can then call back the sender of the message without entering a station number. To activate callback on analog telephones, users must use a procedure code; on optiset E telephones without a display, users can press a Mailbox key.
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Deleting a message |
- The sender and receiver can use a dialog menu or a procedure code to delete the message. Otherwise, the message is deleted only if it results in a call to the station.
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Central voice mail server |
- A station in a satellite communications server can program use call forwarding or call forwarding-no answer to send its calls to the central voice mail server. Calls received are then indicated at the station via message waiting. External station numbers cannot be programmed in the call management lists. For this reason, a pseudo-port should be configured as a PhoneMail® port for call forwarding to the external voice mail server.
Model-Specific Data
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Feature available in
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HW requirements
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SW requirements
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Maximum number of simultaneous texts
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Maximum number of characters in text
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No. of message texts
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Max. no. of messages on optiset E telephone with display
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Max. no. of messages on optiset E telephone without display or analog telephone.
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Requirements and Conditions
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Message texts
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The texts are automatically deleted when a call is set up between the two stations.
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Message texts
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Telephones with alphanumeric keyboards can also be used to enter individualized texts that are not stored.
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Voice mail
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A separate text is available for voice mail. The maximum number of texts is not affected by the system.
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Special dial tone/ announcement
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With OfficePro, an announcement is issued instead of a special dial tone.
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3.10.10 Advisory Messages
Definition
optiset E telephones with display can activate an advisory message that has been configured in the system. When a user calls a station that has activated this type of message, the advisory message appears on the caller's display.
Messages can contain variable parameters. The user enters the parameters (such as the time) when activating the feature. Users can use the numeric keypad on the telephone to enter additional characters.
With an optiset E memory telephone, users can enter and send, but not store, an additional, individualized message.
Model-Specific Data
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Feature available in
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HW requirements
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optiset E telephone with display
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SW requirements
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Number of advisory messages in system
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Max. no of characters in advisory message
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Requirements and Conditions
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Call forwarding
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With call forwarding, the telephone displays the advisory message of the called station.
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3.10.11 Internal Directory
Definition
On all optiset E telephones with display, users can view a directory of all internal stations with their names and numbers. In addition, users can view entries from the system speed-dialing facility (name, destination station number), to search for and call the desired station. The name of the desired station is entered directly using the GSM procedure.
After selecting the Directory option from the menu, you can enter the name of the party you want to reach directly with the GSM procedure. To do this, press the key containing the letter you wish to access. Press the key once to access the first letter, twice to access the second letter, and three times to access the third letter (the one farthest to the right).
Model-Specific Data
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Feature available in
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HW requirements
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optiset E telephone with display
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SW requirements
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Requirements and Conditions
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Electronic directory
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After selecting the Directory menu command, users can enter the name of the desired station directly using the GSM procedure. To do this, press the key displaying the required letter. If the letter is in the first position, press the key once. If it is in the second position, press the key twice. If the letter is in the third position (that is, the farthest to the right), press the key three times. All the letters in the name can be entered consecutively, using this procedure. Of course, scrolling through the dialog keys is also possible.
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Electronic notebook (ENB)
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If you activate the telephone's local ENB, you cannot use the internal directory feature.
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System speed dialing
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If system speed dialing is selected, names are displayed only if the telephone directory is activated.
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3.10.12 Room Monitor
Definition
The room monitor feature can be used to monitor a room. All telephone types can be used for this purpose. Only internal stations can use room monitoring.
When a user monitors a room, the room monitor telephone receives no call signaling, and the call is immediately through-connected.
Model-Specific Data
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Feature available in
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HW requirements
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SW requirements
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Requirements and Conditions
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Room monitor
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To monitor a room, telephones without a microphone must have the handset off-hook (except for the optiset E telephones with a microphone).
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Hunt group
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If the room monitor station is in a hunt group, the station is not taken into account for incoming calls to the hunt group.
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Analog trunks
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If you connect an external station by consultation hold to a station that has activated room monitoring, the external trunk must have a backward release criterion.
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Room monitor
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If an optiset E telephone calls a station activated as a room monitor, the microphone on the calling telephone is deactivated in the standard configuration.
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3.11 Tenant Service
The tenant service feature is implemented using existing features. This means that it is not necessary for users to explicitly configure subsystems.
Users can control permitted and barred connections between individual stations and trunks via traffic restriction groups.
The functionality of all features remains unchanged.
Features in tenant service include:
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Intercept |
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System number |
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Caller list |
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Busy override |
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DISA |
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Speaker call |
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Call detail recording |
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Hotline destinations |
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Text messages, advisory messages |
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Internal calls |
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Internal directory |
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CDB printout |
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Night answer |
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Hicom Assistant P |
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Park slot |
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Prime Line |
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Traffic restriction groups |
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Voice mail |
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Toll restriction |
3.11.1 Tenant Service Configuration
Definition
The Hicom 150 E Office system can be used as a tenant service, which allows it to be used simultaneously by more than one customer. All features have the same functionality for all customers.
However, certain resources must be divided among the tenants (customers). They can be assigned to one, several, or all tenants. The resources to be divided are:
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Stations |
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Trunk groups |
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PC-AC (Hicom Attendant P) |
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Intercept position |
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Announcement devices, voice mail |
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Traffic restriction matrix (ITR matrix) |
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Door opener |
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Hotline |
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DISA trunks |
Hicom 150 E Office Release 1.0 - 2.2 offers the following additional functions:
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Traffic restriction groups determine the ability of tenants to access each other. |
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Hotline destinations can be configured for each system. |
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A PC-AC can be assigned to each tenant. |
Model-Specific Data
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Feature available in
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HW requirements
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SW requirements
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Number of tenant service systems
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Hotline destinations
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Announcement devices
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Trunk groups
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Number of trunk group keys per optiset E telephone
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Max. number of entrance telephones
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Requirements and Conditions
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Call detail recording central (CDRC)
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Only one CDRC exists for all tenants.
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Internal calls
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Internal calls are possible between stations in different systems if allowed by the traffic restriction groups.
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Prime Line
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Prime Line can be configured only for the entire system.
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CDB printout
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The database can only be printed for the entire system.
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Internal directory
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The internal directory displays the names of all stations and speed-dialing numbers in the system.
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Switch
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It is not possible to transfer undialed trunks.
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Simplified dialing
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Simplified dialing is not possible.
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Speed transfer
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Speed transfer is not possible.
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Intercept
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Intercept can be configured only for the entire system.
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Tenant
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Users can configure a maximum of three different tenants.
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System configuration
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The system configuration can be changed from only one telephone (programming telephone).
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3.12 Other Features
3.12.1 Voice Channel Signaling Security
Definition
This feature prevents tones from being injected in the voice channel, so that data on the voice channel are not corrupted. With this feature, no tones can be injected in the voice channel, and the connection cannot be overridden.A station configured as a fax machine automatically receives signaling security.
Model-Specific Data
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Feature available in
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HW requirements
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SW requirements
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Requirements and Conditions
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S0
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This feature does not function with ISDN terminals.
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Recalls
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Recalls are postponed until the stations are free.
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Call waiting
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Call waiting tone can also be suppressed from optiset E telephones with display, using a procedure (*87=Call waiting tone off; #87=Call waiting tone on). This has no effect on display signaling.
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Call hold
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A station on hold always has signaling security.
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Conference
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If a station in a conference has activated call waiting rejection, an unprotected station can still be camped-on.
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3.12.2 Date and Time Display
Definition
The system contains a real-time clock and a calendar. Each optiset E telephone with display indicates the time and date information based on this clock. In the case of digital trunks (not for U.S.), the date and time are set automatically, provided that the information is transmitted from the central office (during the first outgoing call).
The system changes automatically from standard time to daylight savings time (and vice versa).
If there is no synchronization option on the ISDN trunk as in the U.S., the system uses time-change data from a table in the system. You can update this table using Hicom Assistant E.
Model-Specific Data
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Feature available in
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HW requirements
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optiset E telephone with display
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SW requirements
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Requirements and Conditions
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Date/time
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Changes can be made from the configuration station only.
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3.12.3 Relays
Definition
Hicom 150 E Office provides control outputs (relays) on an optional control relay module. This enables you to perform the following functions from any connected telephone by entering codes:
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Manual switch on and off |
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Timer-controlled switch |
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Door opener control |
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Connection-controlled entrance telephone amplifier |
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Door busy display |
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Night bell |
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Announcement device start and stop control |
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External music on hold (MOH) control |
Model-Specific Data
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Feature available in
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HW requirements
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SW requirements
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Requirements and Conditions
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DISA
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Relays can be controlled from the outside via trunk access.
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3.12.4 Sensors
Definition
Hicom 150 E Office supports control inputs (sensors) via an optional control relay module. When a sensor is activated, the assigned station is called automatically. After the station answers the call, a message can be played from an announcement device. The signal input function activates when an external floating contact closes. Optocouplers provide electrical isolation between the external circuit and the system controller.
The sensors can initiate the following functions:
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Call signaling on telephones |
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Message display on optiset E telephones with display |
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Analysis of announcement device start and stop signals |
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Answering machine control |
Model-Specific Data
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Feature available in
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HW requirements
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SW requirements
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Requirements and Conditions
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Special ring
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If the notified station is an internal station, a special ring sounds.
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3.12.5 Executive/Secretary Functions
Definition
The Hicom 150 E Office system provides the following optional executive/secretary configurations:
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One executive, one secretary |
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One executive, two secretaries |
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Two executives, one secretary |
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Two executives, two secretaries |
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You can configure a total of two conference corner phones (CCP) in each executive/secretary group (Rel. 2.2 or later). |
The following activities are possible between executive and secretary telephones:
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Direct station select (DSS) keys for executive/secretary: Members of an executive/secretary group can use the direct station selection feature to reach a dialed station directly, circumventing call management. Direct station selection is possible only by using a programmed DSS key. You can place an internal call by pressing the DSS key or dialing the telephone number. A special ring sounds when calls are placed from the executive telephone to the secretary telephone. Two executive/secretary rings are configured in the system, making it possible to distinguish between calls from two different executives. |
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Secretarial function transfer: Call forwarding can be used to configure a secretarial function transfer. In this case, all calls arriving for the executive are signaled at the secretary's telephone (deputy). |
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Call transfer to the secretary telephone: The executive and secretary can transfer a call to each other from the speaker call/handsfree answerback function (only if the call was previously active and is now on hold). |
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Call forwarding to the secretary telephone: An executive/secretary function can be configured so that all calls are directed to the secretary telephone. In this case, you can have the calls signaled at both telephones using group ringing. |
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Messenger call: Users can place a messenger call (activation of an external display device) by activating or deactivating a relay. |
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Second telephone: You can implement a second telephone in call management. Enter the type of night bell or the additional telephone to be called (second telephone) in the call destination lists. |
Model-Specific Data
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Feature available in
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HW requirements
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Digital telephone with display
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SW requirements
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No. of executive/secretary groups
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Conference corner phones per group (Rel. 2.2 or later)
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Requirements and Conditions
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Call waiting
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Only the secretary telephone can camp on an executive telephone. Call waiting is performed immediately with a special tone.
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Direct station selection
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A DSS key is available only with the executive/secretary feature.
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Call waiting rejection
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If an executive is entered without a secretary, call waiting rejection is active on the executive station.
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Do no disturb
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If do not disturb is active, the LED on the DSS key lights up continuously. Calls are automatically signaled on the partner's telephone. If the executive telephone is authorized to override do not disturb, calls from the executive to secretary are switched through immediately.
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Executive/secretary
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If a secretary telephone is assigned to two executives, the executive telephones and the secretary telephone must be entered in the same executive/secretary system. Otherwise, only transfer after a speaker call will function.
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3.12.6 Multilingual Text Output
Definition
The language for display messages can be selected system-wide or for a specific station only. The following languages are available and can be programed separately for display on each telephone:
Chinese
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English (US)
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Greek
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Norwegian
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Slovenian
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Czech
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Estonian
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Hungarian
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Polish
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Spanish
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Danish
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Finnish
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Italian
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Portuguese
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Swedish
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Dutch
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French
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Latvian
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Russian
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Telkom (Germany)
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English (UK)
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German
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Lithuanian
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Serbo-Croatian
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Turkish
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Default language setting You set the language when you enter the country initialization code during system booting. The parameters for Germany are the defaults. |
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Changing the language setting system-wide: You can access system administration by entering a code or using the service menu on the first two telephones with display in the system. Select the desired language from the service menu to switch all stations to the new language. |
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Changing the language setting for an individual station: You can change language of individual stations only from the first two stations with display in the system. To change the language of a station, specify the station in the service menu and the language to be used. |
Model-Specific Data
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Feature available in
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HW requirements
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optiset E telephone with display
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SW requirements
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Requirements and Conditions
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System administration
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The following languages are not available for system administration: Czech, Serbo-Croatian, Slovenian, and Turkish.
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3.12.7 Associated Dialing
Definition
With a PC, users can have the system set up a voice connection to another station within the system. With analog telephones, the PC uses a dialing aid interface (Teleint in Germany). Another option is to connect a PC to an S0 application bus.
Any authorized station in the system can execute associated dialing for another station. The user defines the station number of the destination station in the PC address book and activates dialing. The PC seizes the S0 application bus and transmits the station number to the system using an ISDN message.
The user accesses the function by dialing a code and specifying the station for which a number should be dialed. The system then interprets this information as though the specified station were dialing.
Model-Specific Data
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Feature available in
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HW requirements
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SW requirements
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Requirements and Conditions
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Trunk group
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Depending on the system configuration, you may have to dial a trunk group code in order to seize a trunk.
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Call forwarding
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A call waiting operation activated on the station for which the number is to be dialed is not carried out.
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3.12.8 Associated Services
Definition
An authorized user can activate or deactivate services for any other station in the system using a procedure. Authorized users initiate access by entering a code and the station number that they want to activate or deactivate. The system behaves the same as if the initiating station were activating the feature for itself.
With this feature, users can control the following:
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Do not disturb |
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Call forwarding |
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Telephone lock |
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Group ringing |
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Advisory message |
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Hunt group |
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Reset services |
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Actuators |
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Night answer |
Model-Specific Data
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Feature available in
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HW requirements
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SW requirements
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Requirements and Conditions
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ISDN terminal
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From an ISDN terminal, dial the substitute code (75) for the asterisk (*).
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3.12.9 Display Number of Stations with Direct Trunk Access (for Austria Only)
Definition
You can use system administration to display the number of stations with direct trunk access available in the system. This includes all stations currently in operation which have at least outward restricted trunk access.
Model-Specific Data
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Feature available in
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HW requirements
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SW requirements
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Requirements and Conditions
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Display
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Available in Austria only
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3.12.10 Services in the Talk State
Definition
During a call, a station can activate services or perform administrative tasks in the system via system administration.
Model-Specific Data
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Feature available in
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HW requirements
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SW requirements
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Requirements and Conditions
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Call forwarding
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Call forwarding can be activated during a call.
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3.12.11 Reset Activated Features
Definition
Users can reset all of the features currently set on the telephones by entering a code.
The following features can be reset:
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Call forwarding |
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Send/cancel messages |
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Advisory message |
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Group ringing |
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Hunt group |
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Station number suppression |
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Silent camp-on |
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Do not disturb |
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Ringer cutoff |
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Timed reminder |
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Cancel all callbacks (Release 2.0 or later) |
Model-Specific Data
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Feature available in
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HW requirements
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SW requirements
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Requirements and Conditions
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Send messages
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You can also use Reset all services to delete received messages.
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Sensors/send messages
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A warning can be sent via a sensor to a station in the form of a text message (send message) and then reset by a different relay.
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Cancel all callbacks
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Access the procedure from Reset all services.
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3.12.12 Relocation Function
Definition
This feature allows users to plug in phones at different locations without changing the system configuration. When users move their phones to new locations, the extension numbers and station features (like call forwarding, key assignments, and other station-specific features) remain the same.
This feature ensures that users who move to another location within the system are available as soon as possible.
Model-Specific Data
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Feature available in
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HW requirements
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SW requirements
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Requirements and Conditions
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Relocate
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Relocate is for optiset E telephones only.
Note:
The relocation function can be executed from a primary optiset E telephone only. The primary station and the associated secondary station (including analog secondary stations) receive a new (relocated) station number.
The stations keep all activated features and classes of service.
Ports 1 and 2 (administration ports) cannot perform a relocation function.
When running Hicom Assistant E, note that the physical ports (known as access in Assistant) change following a relocation function. This is important for main distribution frame plans.
Relocate can be activated between Station A and Station B for 15 minutes.
Relocate cannot be activated multiple times.
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3.12.13 Automatic Wake-up System/Timed Reminders
Definition
Each user can program an appointment. When activated, a timed reminder is issued at the scheduled time. The appointment can be programmed for a single reminder (once within a 24-hour period) or for regularly scheduled daily reminders.
The time format is four-digits. The first two digits are the hour, and the second two digits are the minutes. A 12-hour clock mode is supported for the U.S.: users enter the four digits and then select am (key 2) or pm (key 7). The default is am. The mode for all other countries is the 24-hour clock system.
The default timed reminder sounds for 20 seconds and will repeat a maximum of five repeats at 1-minute intervals. The timed reminder is cleared automatically as soon as the user lifts the handset or presses the speaker button, or after the fifth repeat (number of repeats is configurable). Alternatively, a programmed timed reminder can be canceled using a procedure. Display telephones also support queries.
The duration of signaling, the time between signals, and the number of repeats are configurable.
Model-Specific Data
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Feature available in
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HW requirements
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SW requirements
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Requirements and Conditions
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Appointments
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Standard analog telephones, entry, basic, and cordless telephones support only programming of non-repeating (once only) appointments
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Timed reminders
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A timed reminder which is due but cannot be signaled (user busy, for example), is postponed until the next cycle.
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Influence of other active features
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Activation of other features such as call forwarding, do not disturb, group ringing, ringer cutoff has no effect on timed reminder, in other words the timed reminder is always issued at the telephone at which it was activated.
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3.13 Networking
In private and public networks, switching operations are performed by trunk interfaces, numbering plans, least cost routing functions, and station number translations. Hicom 150 E Office provides networking on digital trunks using the CorNet-N networking protocol.
CorNet-N is a data protocol from Siemens AG for digital communication between Hicom 150 E Office and other communications servers from Siemens AG.
3.13.1 Satellite CS Capability
Definition
Users can connected the Hicom 150 E Office system to an existing communications server (CS) as a satellite CS and use the functions of the second CS.
Tie trunk traffic can be processed via direct connections between the CSs as well as via public trunks and dedicated lines. In addition, with Hicom 150 E OfficePro, users can process tie trunk traffic via E&M trunks.
Model-Specific Data
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Feature available in
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HW requirements
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Digital trunk board or analog
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SW requirements
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Requirements and Conditions
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Closed numbering
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With closed numbering, trunk group codes must be deleted for CorNet trunk groups, although trunk access codes remain.
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Least cost routing (LCR)
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In a CS with CO access, LCR must be active to handle transit calls.
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CorNet-N trunk groups
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On CorNet-N trunk groups that can seize a trunk in the remote CS, the second discriminating digit in the trunk group must be entered from the remote CS.
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Analog trunks
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On analog external trunks, a flash (not ground) signals the main CS.
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3.13.2 Tie Trunk Via TIEL
Definition
The TIEL (Tie Line Ear & Mouth) board supports tie traffic with other private communication systems and contains four two-way analog tie trunks with E&M signaling for Hicom 150 E OfficePro. Each tie trunk has eight connections: two incoming speech paths, two outgoing speech paths, two incoming signaling paths, and two outgoing signaling paths.
The speech paths can switch between four-wire and two-wire modes. To ensure high-quality transmission, a four-wire connection should be used for analog networks. The advantage of providing separate speech paths for incoming and outgoing calls is that it helps maintain call stability (echo). Repeaters in the transmission equipment can also compensate for attenuation losses.
The E&M signaling paths exchange signals that control connection setup and cleardown. Depending on the requirements of the remote system or the transmission equipment, you can use different types of interfaces that have a different number of wires or different potentials.
Before placing a tie trunk in service, you must determine which interface type the two participating systems should share.
Model-Specific Data
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Feature available in
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HW requirements
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General requirements
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SW requirements
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3.13.3 Toll Restriction with CorNet-N
Definition
Hicom 150 E Office supports satellite CS traffic via CorNet-N. The system can be operated as a node (CS without CO access, CorNet-N trunk group only), transit node (CS with at least two CorNet-N trunk groups, no central office), and gateway (CS with CO and CorNet-N trunk groups).
In addition to the basic call functions (outgoing and incoming calls), the CorNet-N system supports the toll restriction feature.
If users operate the Hicom 150 E Office in networked environments, the user's toll restriction is checked, transmitted, or received in the incoming direction (class-of-service transfer) when a CorNet-N trunk is seized. To a gateway system, the system performs standard class-of-service toll restrictions for outgoing calls and when an extension answers.
Model-Specific Data
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Feature available in
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HW requirements
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SW requirements
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Restrictions
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Requirements and Conditions
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Classes of service
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The following 15 classes of service exist for class-of-service transfer:
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Internal access only (0) |
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Outward restricted trunk access (1) |
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Local public network (2-13, including 11 allowed/denied lists) |
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Unrestricted trunk access (14) |
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3.13.4 Call Detail Recording With Networking
Definition
In a networked environment, each system records call details locally. Networking does not affect call detail recording in Hicom 150 E Office. Call details continue to be recorded for outgoing calls provided they are transmitted by the main CS. In environments with satellite CSs without a separate central office, the main CS centrally records call details that originate within the main CS (call detail recording central [CDRC]).
In addition, CDRC logs call detail information received for incoming calls (for example, transfer of a toll call from a networked system).
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Buffer box
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If a system in a network has local trunk accesses, a local buffer box can be used for the call charges.
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Call via the trunk gateway of the remote CS
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If a station in a CS conducts an outgoing call via the CO access of the remote CS, the call details that apply to the CS in which the trunk is seized are output as call type 6 (direct outward dialing).
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3.13.5 Incoming Call
Definition
CorNet-N handles incoming calls the same way as any other internal calls. Users can configure digit analysis in the networked system so that they can reach all Hicom 150 E Office extensions by dialing the prefix.
The extension number corresponds to the external numbering plan and is analyzed accordingly. When the connection is made, the following information is passed to the remote CS placing the call:
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Toll restriction |
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Extension number |
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Station name |
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3.13.6 Consultation Hold/Transfer/Pickup
Definition
When users activate consultation hold between a Hicom 150 E Office station and a station in a networked system, the consultation hold is initially set up via a second B channel. Whenever possible, the connection is set up by path replacement (path replacement activates after connection). If path replacement is not possible, the connection remains on the second B channel.
When an external call is transferred to a station connected via CorNet-N, the station number, name, and class of service for the A and C stations are transmitted.
Users can pick up from the networked system if the call is identified as a consultation call. If the consulted party picks up the call, the request from the main CS causes the call to be switched in transit, and the system disconnects the consulting party. If the consulted party disconnects the consultation call, the consultation is automatically reconnected to the last call on hold.
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Requirements and Conditions
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Unscreened transfer
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Unscreened transfer is possible on a free or busy station in a networked system.
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Call pickup groups with fractional T1s
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If you are using a portion of B channels on a T1 for data applications (for example, with a data server), you must bar the data B channels from being used for call pickup groups. Do this by deselecting the B channel modes incoming and outgoing in Assistant E.
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3.13.7 Recall
Definition
The system initiates a recall if the network cannot perform an unscreened transfer. The recall applies locally and not network-wide.
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3.13.8 Call Waiting
Definition
Networked systems handle call waiting the same way as internal call waiting.
Corresponding D channel messages are generated for waiting calls.
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3.13.9 Distinctive Ringing in the Network
Definition
The calls are evaluated in the network and signaled accordingly.
CorNet-N calls are handled and signaled the same as internal calls.
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3.13.10 Callback on Free/Busy
Definition
Users can activate the Hicom 150 E Office callback feature across systems. The user interface is the same as for internal callback. Instead of the internal extension number, the number of the networked station is stored and displayed.
Model-Specific Data
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3.13.11 Station Number/Name Display
Definition
In addition to the calling station's number, Hicom 150 E Office transmits the calling station's name via CorNet-N. When a name is available for incoming calls, the station displays the name instead of the station number.
This feature supports both uppercase and lowercase letters. In addition, users can configure whether the telephone display shows the caller's name or station number.
Model-Specific Data
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Station number suppression
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Each user can use the station number suppression function to activate or deactivate station number and name display.
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3.13.12 Call Forwarding With Rerouting
Definition
Calls can be rerouted for call forwarding via CorNet-N to optimize B channel utilization.
For example, station A in CS 1 calls station B in CS 2. Station B then forwards the call to station C in CS 1. The two B channels between CSs 1 and 2 are released. This means that the connection is set up directly within CS 1. For this to be possible, both CSs must activate rerouting.
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3.13.13 Toggle
Definition
The conditions described under "Toggle" also apply to networked systems.
Model-Specific Data
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Call hold
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A station on hold cannot toggle between calls.
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3.13.14 Conference
Definition
The conditions described in Section 3.2.6, Conference also apply to networked systems.
Model-Specific Data
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Conference
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A conference can be set up between voice stations only.
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3.13.15 Central Attendant Console
Definition
A central attendant console supports the switch and recall functions in the network. A local intercept position can redirect intercepted calls via a networked station (with call forwarding).
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3.13.16 Sharing System Speed Dialing in a Gateway System
Definition
Satellite CSs can share the system speed-dialing destinations in a gateway system. However, the local telephone directory cannot display the system speed-dialing numbers of the gateway system.
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3.13.17 Sharing a Central Voice Mail Server
Definition
Users in a networked system can program call forwarding to a central voice mail server. Hicom 150 E Office stations are informed of calls received by means of the message waiting indication.
The central voice mail server can be queried in DTMF mode.
Model-Specific Data
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Follow the configuration guidelines.
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3.13.18 QSIG (Release 2.0 or Later)
Definition
CorNet-N is the protocol for networking Hicom CS' with each other. QSIG, the cross-vendor signaling protocol available throughout Europe, is used for networking Hicom and non-Hicom CS'. In homogeneous networks, Hicom 150 E Office supports the following basic features.
In QSIG environments, you can operate Hicom 150 E Office as an end node, transit node, or gateway. The QSIG protocol used is based on the ECMA QSIG V1 standard.
These networked systems collectively act like a single system, transmitting the following over the S0 trunk:
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Callback option |
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Station number |
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Name |
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Party category |
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Transit counter |
Called parties with toll restriction 0 (no direct trunk access) for a QSIG trunk, cannot answer an incoming QSIG call for another station (call pickup, trunk key). However, direct calls and forwarded calls to the B party are possible.
Interworking With Other Protocols
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CorNet-N All existing features implemented for both CorNet-N and QSIG support interworking in the QSIG direction and vice-versa. The only exception is the callback feature (CCBS/CCNR) because the message flows between the two protocols and the ones between two nodes are too different. |
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ETSI The requirements for interworking between CorNet-N and ETSI apply here as well. |
3.13.18.1 Basic Features
Numbering plan
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ISDN numbering plan |
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The system does not support a private numbering plan. |
Call detail recording
Direct inward dialing (external)
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In the local system: Same as before. |
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There is no transfer of call charges in transit traffic. |
Consultation hold
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In the local system: Same as before. |
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To remote system: Consultation calls over a second trunk are possible, that is the calls are switched from the local system over two B channels, and they can be transferred. When a user releases the call, the call last placed on hold becomes active. |
Callback
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Users can activate completion of calls - no reply (CCNR) or completion of calls to busy subscribers (CCBS) to the remote system. They can activate CCNR if the other party does not answer or if a call is waiting. They can activate CCBS in the following situations: The other party is busy with one or multiple calls, engaged in a consultation call or a conference, or has activated do not disturb. |
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Users cannot set a callback to a call forwarding destination, a member of a group call or hunt group, a room monitor, or an entrance telephone. |
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Callback calls are deleted manually, when the CS is reset, a trunk fails, a port is reprogrammed. The same applies to calls from A to B and from B to A. |
Call forwarding
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The system supports only the CFU (call forwarding unconditional) QSIG version. |
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To optimize B-channel usage a forwarded call to a telephone of the main PBX is handled in accordance with the specifications for Call Forwarding/Partial Rerouting. If partial rerouting is rejected, forward switching is used. |
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If Hicom 150 E Office is a gateway, forward switching is implemented. |
Name display
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Only UPPERCASE letters are transferred. Users can specify whether a transferred name or the caller's station number is displayed. |
3.13.18.2 Central Attendant Position/Attendant Console
This function is available in transit only.
3.13.18.3 Intercept
For operation in networked environments, users can configure an external station number as the attendant console or intercept position in Hicom 150 E Office. If an intercept occurs in a CS, based on the locally valid intercept criteria, the call is forwarded to the external station number programmed in the CS or discarded.
The central attendant console intercepts calls according to the CINT (call interception) QSIG specification. The cause of the intercept, which is transferred in encoded format, is an important item of data.
The attendant always intercepts calls via a second B channel, because problems could otherwise occur in a network with different CSs.
3.13.18.4 Originator of the Intercept
The dialed digits or the station number of the party originating the intercept can be sent to the intercept destination as the originator of the intercept.
In the Hicom 150 E Office system, users specify only the number of the station where the intercept originated. In the case of call forwarding and hunt groups, this is the original station dialed. No information is transferred if the caller dials an incorrect or incomplete number.
3.13.18.5 Busy Override
An authorized network station (such as the central attendant position or a Hicom 150 E Office Rel.2.0 station with override authorization) can override a call being conducted at a busy station in the network. Users cannot override conference calls in Hicom 150 E Office Rel.2.0. The feature is implemented according to QSIG specification CI (call intrusion).
The Hicom 150 E Office Rel.2.0 system handles a busy override according to QSIG in a network just like an internal busy override. This means that every user who is authorized to override busy calls is authorized to do so throughout the network. The override operation transforms a two-party call into a three-party call.
3.13.18.6 Recall
This feature activates a recall to the originating station in the network, for example if a transfer was unsuccessful. The feature is implemented according to QSIG specification RE (recall).
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3.14 Features for Call Detail Recording
3.14.1 Silent Reversal at Start and End of Call (Not for Germany or U.S.)
Definition
Many countries use silent reversal to mark the beginning and end of outgoing calls on loop start trunks. These criteria are used for time recording within central call detail recording. This is particularly important when exact tracking of call charges is required (as in a hotel).
The feature can be configured per circuit.
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Silent Reversal
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In countries where silent reversal is not signaled at the end of a call, the call duration is determined by the calling party hanging up the phone.
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3.14.2 Advice of Charges During Call (AOC-D) (Not for U.S.)
Definition
Call charge information can be recorded on both analog and digital trunks.
Call charge evaluation for connections on loop start trunks is performed using the call charge pulses transmitted from the trunk in countries where call charge pulses are used.
In the case of digital trunks, the display on the user's telephone shows the call detail information received during an external call with the "AOC" (advice of charges) feature, assuming that the carrier provides this information.
The following types of AOC are supported in the public network:
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AOC-D = Advice of charges during call |
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AOC-E = Advice of charges at end of call |
As long as the user has not initiated another action, the final call charges for a call are displayed for a specific period of time at the end of a call and then added up in call charge memory.
Model-Specific Data
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optiset E telephone with display
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optiset E telephone with display
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optiset E telephone with display
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optiset E telephone with display
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General requirements
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Call charge information from public network
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Requirements and Conditions
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Analog telephone
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On analog telephones, call charge pulses can be updated using a relay and a call charge counter.
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Loop start
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Loop start trunks require a separate call metering receiving equipment board.
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Transfer
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In the case of AOC-D, the station to which a call is transferred receives only those call charges that have accrued since the transfer.
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Recall
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If a call is returned as a recall for unscreened transfer, the overall amount is displayed and calculated.
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Toggle
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Call charges for the current call are always displayed.
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3.14.3 Call Duration Display on Telephone
Definition
A call duration display is provided for external calls (outgoing or incoming) when no call charge information is available.
The starting point for call detail recording is set for analog trunks by means of a timer (5 seconds after end of dialing).
In the case of digital trunks, recording is started when the call is received (at "CONNECT").
Model-Specific Data
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optiset E telephone with display
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S0 / cordless telephone
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The system does not support the call duration display feature on S0 and cordless telephones (not for U.S.).
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3.14.4 Call Detail Recording at Station (CDRS) (Not for U.S.)
Definition
Every optiset E, analog telephone, S0 (or MSN), and cordless telephone in the system has two storage devices:
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A call charge summation memory (call detail memory) At the end of an external call, the system adds the final charges to the charges already stored in the call detail memory on the station. optiset E users with a display can display their current charges by entering a code. |
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An individual call memory The system adds up the charges incurred during a call in this memory, even if the call consists of individual call segments, as in the case of the toggle feature. At the beginning of a new call, the individual call memory is reset to 0. |
Users can output the current CDRS data to a printer connected to one of the V/24 interfaces. This prints the data of all stations connected to the system.
In Release 2.2 and later, you can also output the CDRS data to a UP0/E port. To do this, an optiset E control adapter, to which you can attach a printer or terminal, must be connected to this port. The system supports only one adapter per call data output. You can configure the output as follows:
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On the communications server, set call data output to adapter. |
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Enter the telephone number. |
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If only one optiset E control adapter is connected, you can choose any slot in the telephone. |
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If two optiset E control adapters are connected, set the right adapter to Printer Pipe Mode (Rel. 2.2 or later) for call data output. The other adapter is used in API1 or API2 mode. |
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The transmission rate is permanently set to 9600 baud. |
You can use the system telephone (phone with programming authorization) as a charge display station. The user of this station can:
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Display the call charges for one station. |
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Display the call charges for all stations (organized by station numbers). |
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Reset the call detail memory for a specific station. |
Model-Specific Data
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optiset E telephone with display
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optiset E telephone with display
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optiset E telephone with display
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optiset E telephone with display
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General requirements
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Call detail information from the public network
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Requirements and Conditions
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Adapter in API2 mode
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If an optiset E control adapter is in API2 mode, you cannot switch it to Printer Pipe mode.
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3.14.5 Call Detail Recording, Attendant (CRDA) (Not for U.S.)
Definition
The CDRA feature enables you to selectively record the call details for incoming and outgoing voice calls for which at least one call charge pulse has accumulated.
If a V.24 (RS-232) port was programmed for CDRA in the customer database, the call details are output to the printer. If the telephone is an optiset E telephone with display that has a programmed CDRA display key, the charges are also signaled on the station.
In Release 2.2 and later, you can also output the CDRA data to a UP0/E port. To do this, an optiset E control adapter, to which you can attach a printer or terminal, must be connected to this port. The system supports only one adapter per call data output. You can configure the output as follows:
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On the communications server, set call data output to adapter. |
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Enter the telephone number. |
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If only one optiset E control adapter is connected, you can choose any slot in the telephone. |
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If two optiset E control adapters are connected, set the right adapter to Printer Pipe Mode (Rel. 2.2 or later) for call data output. The other adapter is used in API1 or API2 mode. |
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The transmission rate is permanently set to 9600 baud. |
CDRA provides the following data at the end of each call segment:
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Internal station number or name of the station. |
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The external station number dialed (for outgoing calls) or the station number of the calling party (for incoming calls). |
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Time (beginning of call) in hours, minutes, and seconds. |
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Call duration in hours, minutes, and seconds. |
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Amount due in local currency. |
The data is entered at the beginning of each call segment and at the end of the call. Up to 20 call segments can be logged simultaneously. This data is stored in the system until it is output to the printer and deleted from the attendant console using a procedure. If an overflow occurs, the oldest entry is overwritten first. The stored data is lost if there is a power failure.
Signals on the CDRA display key:
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LED lights up continuously: New CDRA call details that have not yet been displayed are waiting. |
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LED off: Either CDRA call details that have been displayed at least once are waiting, or no entry was made. |
Configuring a station as a pay phone (automatic CDRA):
If an internal station is configured as a pay phone, all chargeable calls are automatically identified as CDRA calls. A call that is transferred to another station from the pay phone is logged as a CDRC or CDRA call, depending on how the pay phone is configured.
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optiset E telephone with display
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General requirements
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Call details from the public network
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Requirements and Conditions
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Call charges
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Each call segment is assigned to the user who picked up the segment.
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Conference
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In a conference, each external connection is recorded separately as a single segment.
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Pay phone
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A user can always display the call charges of only those call segments which were conducted from the assigned pay phones.
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Adapter in API2 mode
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If an optiset E control adapter is in API2 mode, you cannot switch it to Printer Pipe mode.
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3.14.6 Call Detail Recording Per Trunk (CDRT) (Not for U.S.)
Definition
The system has a cumulative memory function for call charge amounts accrued per trunk. One memory area is permanently assigned to each trunk.
A system telephone can query and delete the cumulative memory. Call charge deletion requires confirmation. The current CDRT data can be printed out via system administration. The printout contains a list of CDRT data for all trunks connected to the system. The current CDRT data can be printed out on a printer connected to one of the V.24 (RS-232) interfaces on the system.
In Release 2.2 and later, you can also output the CDRT data to a UP0/E port. To do this, an optiset E control adapter, to which you can attach a printer or terminal, must be connected to this port. The system supports only one adapter per call data output. You can configure the output as follows:
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On the communications server, set call data output to adapter. |
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Enter the telephone number. |
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If only one optiset E control adapter is connected, you can choose any slot in the telephone. |
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If two optiset E control adapters are connected, set the right adapter to Printer Pipe Mode (Rel. 2.2 or later) for call data output. The other adapter is used in API1 or API2 mode. |
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The transmission rate is permanently set to 9600 baud. |
Model-Specific Data
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optiset E telephone with display
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optiset E telephone with display
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optiset E telephone with display
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optiset E telephone with display
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SW requirements
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General requirements
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Call details from the public network
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Requirements and Conditions
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Adapter in API2 mode
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If an optiset E control adapter is in API2 mode, you cannot switch it to Printer Pipe mode.
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3.14.7 Account Code (ACCT)
Definition
This feature enables you to assign call charges for a specific project to an account code so that call charges for specific projects can be printed out.
Users can enter an ACCT from any station.
ACCT offers two procedures and three options:
Procedures:
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Mandatory ACCT: Users must enter an ACCT before the start of a call (*60), then press the # key, and then dial the trunk group code. (An ACCT can also be entered during a call.) For incoming calls, the ACCT entry is optional. The system applies the ACCT according to the option selected. |
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Optional ACCT: Users can enter an optional ACCT from any telephone before the start of a call. During an incoming or outgoing call, users can enter the ACCT from optiset E telephones only. |
Options:
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ACCT not checked (optional ACCT only). The system does not check for an ACCT. |
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ACCT list checked: The system checks the ACCT against a list of verifiable ACCTs and accepts only valid entries. |
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Number of ACCT digits checked (OfficeCom and OfficePro only): The system checks an ACCT entry only to determine the number of digits. |
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Number of ACCTs in the system
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Max. length of ACCT
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Requirements and Conditions
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DISA, external CF, callback, transit
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The system does not query the mandatory ACCT.
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Electronic notebook (ENB)
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You can program ACCT+station number but not station number+ACCT as an entry in the ENB.
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Conference
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An ACCT entered during a conference with external station is assigned to all participating calls and trunks.
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Least cost routing (LCR)
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Mandatory ACCT is possible with or without LCR.
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Telephones
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Users of telephones without displays must dial the seizure code after the ACCT.
On system telephones with displays, a prompt to enter the ACCT appears on the screen.
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S0 telephones
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If the unchecked ACCT option is selected on S0 telephones, you must always enter the full number of digits (you cannot press #).
If the ACCT is checked, or a fixed number of digits is entered, the system detects the end of the ACCT.
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3.14.8 Call Detail Recording Central (CDRC)
Definition
The Hicom 150 E Office can transmit consecutive call detail recording central (CDRC) information for each call segment completed or for each incoming cal to a connected device through a V.24 (RS-232) interface. The device is normally a PC with a V.24 (RS-232) interface for analyzing the received data.
In Release 2.2 and later, you can also output the CDRC data to a UP0/E port. To do this, an optiset E control adapter, to which you can attach a printer or terminal, must be connected to this port. The system supports only one adapter per call data output. You can configure the output as follows:
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On the communications server, set call data output to adapter. |
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Enter the telephone number. |
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If only one optiset E control adapter is connected, you can choose any slot in the telephone. |
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If two optiset E control adapters are connected, set the right adapter to Printer Pipe Mode (Rel. 2.2 or later) for call data output. The other adapter is used in API1 or API2 mode. |
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The transmission rate is permanently set to 9600 baud. |
Users can also forward the CDRC data to a Hicom Attendant P (PC attendant console port). This transfers the call data the Charge.dat file, which is created or updated whenever a new record is entered. You can use software to evaluate this data. The PC attendant console supports the optiset E control adapter, optiset E data adapter, and UP0/E card.
The CDRC output can be in two different formats:
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Compressed format for PC or call charge computer The system outputs all data (including ACCT) without separating spaces, without headers, and without form feed. Call charge pulses are output (not for U.S.). |
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Long format for printer The system outputs all data (except ACCT) separated by spaces, with header (in the language selected for the system) and form feed. The call charge amount is output. |
The following rules apply to the line format:
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The carriage return (CR) and line feed (LF) control characters are transmitted at the end of each record. |
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Data not supplied and unused fields are filled with spaces. |
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In compressed format, the data output is consecutive. No form feed (FF) is transmitted. |
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In long format, each page contains a one-line header followed by a blank line. After 62 characters are printed, a form feed automatically executes. |
The output contains the following information:
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Date (at end of call), 8 characters |
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Time (at end of call), 8 characters |
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Number of seized trunk, 3 characters |
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Internal station number (max. 6 digits) |
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Call duration, 5 characters |
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External station number (up to 25 digits if available) |
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Call charge pulse/amount, 11 characters (blank in U.S.) |
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Additional information (such as incoming call, outgoing call, transferred call, conference, DISA), 2 characters |
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ACCT (up to 11 digits, in compressed format only) |
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MSN used (up to 11 digits for multi-device connections in compressed format only) |
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LCR access code (trunk access code, 6 digits) |
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LCR route used (path table, 2 digits) |
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Additional data in U.S.: |
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PRI Nodal Service |
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PRI WATS band |
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PRI Carrier Identification Code |
Model-Specific Data
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Feature available in
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SW requirements
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General requirements
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Printer, call charge computer
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Number of calls buffered
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Requirements and Conditions
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PC/printer failure,
buffer full
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If the connected device fails, some records are buffered in the system and transmitted when the device is reactivated. If the buffer is full, all additional data records are lost.
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Output formats
Figure 3-4 Compressed Output Format for Call Details
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Explanation of the sample entries shown in Figure 3-4 on page 3-204:
(1)
|
Outgoing connection from stn 16 on trunk 4 using the MSN "902725". End of call at 8:23:23 on 12/11/93. Duration of the call: 5 minutes, 23 seconds. Called number: 02317324856. Accrued call charge pulses (blank in U.S.): 12. The seizure code "841" was used for call setup.
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(2)
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Outgoing connection with 11-digit account code (ACCT) "12345678901". Route "2" was used for LCR.
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(3)
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Unanswered incoming call without station number (missing origin address, active station number suppression CLIR at calling station).
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(4)
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Outgoing connection with suppression of the last 4 digits.
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(5)
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Incoming connection with ringing and call duration.
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(6)
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Forwarded call.
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(7)
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Int/ext/ext conference:
(7a) Stn 12 sets up a first external call on trunk 2 ("2374844"),
(7b) Stn 12 sets up a second external call on trunk 3 ("5345545556"),
(7c) Stn 12 is involved in a conference with trunk 2 and
(7d) with trunk 3.
(7e) Trunk 3 drops out of the conference. The call on trunk 2 is treated like a normal outgoing call.
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(8)
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Outgoing connection (other services).
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(9)
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Incoming connection (other services).
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(10)
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Loss message: 100 records were lost.
Due to a problem such as the following:
 |
Connected device is turned off or suffers a power failure |
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Printer is out of paper |
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Printer is offline |
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Printer has a paper jam |
 |
CDRC output is interrupted by CDB output |
 |
Interface cable is defective or incorrect |
In these or similar cases, the call records accumulated during this time are buffered in the system. The first 300 (OfficePro), 150 (OfficeCom) or 50 (OfficePoint and OfficeOne [not for U.S.]) records can be buffered.
Additional records are only counted by the system and then discarded. If the connection can be restored to the connected device, a loss message indicating the number of lost records (that is,100 calls lost) is issued after the buffered records are output.
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(11)
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Incoming call with transmitted caller station number:
(11a) Caller list: When the call arrives, an information line is immediately output indicating the date, time, trunk, station number, incoming external station number (if available), and information element "0" (used, for example, with a PC: start database search -> message appears on station's monitor).
(11b) Station 12 accepted the call after a ringing duration of 34 seconds. This line is output at the end of the call.
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(12)
|
Call forwarding with an external destination:
(12a) Incoming call for station 15 on trunk 3 with transmitted station number, no ringing duration due to call forwarding (see 12b),
(12b) Call forwarded (12a) to trunk 4 for station number 0231471154321, 74 call charge pulses (not for U.S.) have accrued for the forwarded call.
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(13)
|
Incoming call to subscriber group (stations 18, 32, and 16):
(13a) The three entered stations are called simultaneously; they are listed in the order in which they were entered in the group (the second station is listed first).
(13b) The call was not accepted by any group member. After the call has ended, a line is output indicating the ringing duration for the last called or entered station.
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(14)
|
Output after a power failure or reset: 23 call detail units on trunk 8 were present before the power failure.
When a power failure or reset occurs, the call charges accrued for each trunk are stored in nonvolatile system memory (CDRT).
The system checks for consistency between the output and internally stored data following a power failure or system restart. The system also checks to determine whether call charges are still stored that have not yet been output via the V.24 (RS-232) interface. If this is the case, the system outputs a data line using the format illustrated in the example (14) for each affected trunk: (output does not include station number).
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Table 3-4 Compressed Output Format-Explanation of Output Fields (Sheet 1 of 5)
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Date at end of call: DD.MM.YY
(DD = day, MM = month, YY = year)
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Time at end of call segment or an unanswered incoming call: hh:mm:ss
(hh = hours: value range 00 - 23, mm = minutes: value range 00 - 59, ss = seconds: value range 00 - 59)
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Trunk: Trunk number
Value range 1 - 120
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Station: Internal station number
Value range: 000000 - 999999 (missing digits are replaced by spaces.)
In the case of unanswered calls, this is the last station called (as in a hunt group, call forwarding, call forwarding-no answer). With group call, this is the last station entered. In the case of answered calls, it is the station that accepted the call. A programmed SNO prefix (with networking only) is not output.
If the internal numbering was converted to a maximum 6-digit numbering plan, the converted station number is output.
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Ringing duration of an incoming external call: mm:ss
(mm = minutes: value range 00 - 59, ss = seconds: value range 00 - 59)
The system displays all incoming calls as long as the output of ringing duration has been configured in the system. If a counter overflow occurs (duration > 59:59), "59:59" is output. A change in date or time during system operation can result in this situation.
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Duration of the call or call segment: hh:mm:ss
(hh = hours: value range 00 to 23, mm = minutes: value range 00 to 59, ss = seconds: value range 00 to 59)
If a connection has not been established for an incoming call, 8 spaces are output here. If a counter overflow occurs (duration > 23:59:59), "23:59:59" is output.
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Dialed or received external station number (if available): nnnnnnnnnnnnnnnnnnnnnnnnn
(n = dialed or received characters: value range: 0 - 9, *, #, ?)
Output occurs for incoming and outgoing calls (if available). With outgoing calls, the dialed station number or, if available, the station number transmitted via COLP is displayed. In the case of an active data protection function, the last four digits dialed are replaced by the symbols ????. If no station number information is available, 25 spaces are output.
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Call charge pulses for a call segment: zzzzzzzzzzz (blanks in U.S.)
(z = digit: value range 0 - 9)
Output always occurs when call charges accrue for the call segment (even for transferred calls). If call charge information is not available, these 11 characters are replaced by spaces.
Call charge amounts are output in Austria.
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Information element: additional information
Value range: 0 - 9
Meaning:
 |
1 = Incoming connection (voice/3.1 kHz audio call) |
 |
2 = Outgoing connection (voice/3.1 kHz audio call) |
 |
3 = Incoming connection (other services) |
 |
4 = Outgoing connection (other services) |
 |
5 = Incoming connection forwarded |
 |
6 = Outgoing connection forwarded |
 |
7 = Int/ext/ext conference with incoming connection/transit through external transfer |
 |
8 = Conference with outgoing connection/transit through external transfer |
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9 = Outgoing connection via call forwarding to an external destination |
 |
0 = Call information (caller list) is output immediately when an incoming call is received (output can be suppressed). This can be used, for instance, for a database search by a PC. When multiple stations are called, a line is output for each individual station (without ring duration, call duration, call detail information). |
 |
+50 = In each case, the offset as a code for DISA calls |
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Account code (ACCT) entered by the user for this call: ppppppppppp
(p = ACCT digit: value range 0 - 9)
If an ACCT has not been entered, 11 spaces are output. If the ACCT is shorter than 11 digits, the remaining characters are filled with spaces.
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MSN used: mmmmmmmmmmm
(m = MSN digit: value range 0 - 9)
Information is displayed if the user has programmed an MSN key. Non-existent characters are replaced by spaces. If MSN information is not available (as in a point-to-point connection), 11 spaces are output instead of these characters.
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Seizure code used, access code: bbbbb
(b = digit of the seizure code: value range 0 - 9)
Non-existent characters are replaced by spaces.
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LCR route used: rr
(r = digit of the dialed route: value range 0 - 9)
Non-existent characters are replaced by spaces.
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PRI nodal service: nn
(n = digit: value range 0 - 9)
Non-existent characters are replaced by spaces.
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PRI WATS band: w
(w = digit: value range 0 - 9)
If no information is available, a space is output.
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PRI Carrier Identification Code (CIC): cccc
(c = CIC digit: value range 0 - 9)
Non-existent characters are replaced by spaces.
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U.S.-specific fields are filled with blanks in other countries.
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End of line control character
(carriage return [CR], line feed [LF])
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The header in the long output format (Figure 3-5) is output in the language used across the system.
After 62 lines have printed (including header), a form feed (FF) is carried out and the next page begins with a header.
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Figure 3-5 Long Output Format for Call Data
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Table 3-5 Long output format - explanation of output fields
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See Table 3-4, Field position 1
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See Table 3-4, Field position 2
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See Table 3-4, Field position 3
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See Table 3-4, Field position 4
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See Table 3-4, Field position 5
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See Table 3-4, Field position 6
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Dialed or, if available, the received external station number: nnnnnnnnnnnnnnnnnnnn
(n = dialed or received character: value range 0 - 9, *, #, ?)
See also Table 3-4, field position 7
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Call charge amount for a call segment: zzzzzzzzzzz (blank spaces in U.S.)
(z = digit: value range 0 - 9)
Output always occurs when call charges accrue for the call segment (even with transferred calls). If no call detail information is available, these 11 characters are filled with spaces. A comma (,) separates the amount from the decimal places.
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See Table 3-4, field position 9
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End of line control character
(carriage return [CR], line feed [LF])
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3.14.9 Toll Fraud Monitoring
Definition
This feature can provide the customer with protection against toll fraud.
In the case of trunk-to-trunk connections, the customer can detect a possible fraudulent use by monitoring outgoing trunk calls.
When connection times exceed a defined duration, an indication is displayed on the attendance console. If necessary, the connection can be released by means of a procedure.
Model-Specific Data
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Feature available in
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HW requirements
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SW requirements
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3.14.10 Printer Pipe Mode (V.24 [RS-232] Range Extension for Call Data)
Definition
This feature outputs call charges to the optiset E control adapter.
Model-Specific Data
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Feature available in
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SW requirements
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Requirements and Conditions
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Settings
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The parameters for call data output to the optiset E control adapter are permanently set to 9600,N, 8, 1.
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3.14.11 Call-Charge Display With Currency (Not for U.S.)
Definition
Call charge information received with the AOC (advice of charges) feature during external calls on digital trunks appears on the telephone display, provided that the carrier makes this information available.
The public network supports the following AOC types:
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AOC-D = Charging information during the call |
 |
AOC-E = Charging information at the end of a call |
With AOC-D, digital exchanges can also transmit currency amounts that are then added to the call data evaluated in the system. These amounts are not multiples of the call charge pulses or call detail units; they are actual currency amounts.
The new calculation accuracy parameter helps avoid inaccuracies from arising when recording the call data. It determines
 |
The number of decimal points the system uses for evaluating the call data = minimum currency amount. |
 |
The maximum number of currency amounts added up in memory = maximum total currency amount. |
Set the Calculation accuracy parameter so that the system accuracy is equal to the accuracy of the currency amounts transmitted by the ISDN exchange. If the maximum of three decimal places is insufficient, the system automatically rounds up the number to the next unit. The following values are possible:
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1 x 10 -3 x (2 32 - 1) = around 4.3 million
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1 x 10 -2 x (2 32 - 1) = around 43 million
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1 x 10 -1 x (2 32 - 1) = around 430 million
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1 x 10 0 x (2 32 - 1) = around. 4.3 billion
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If you set Calculation accuracy = delete, the system switches back to evaluating call data in the form of call-charge pulses.
Model-Specific Data
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Feature available in
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SW requirements
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Requirements and Conditions
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Plus Products
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Select the factor for converting call detail units to currency amounts as follows: Conversion factor =
(call charge factor in %) / (100 x 10calcuation accuracy)
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3.15 Euro-ISDN Features (Not for U.S.)
Definition
The Hicom 150 E Office system complies with the DSS1 standard, which specifies the requirements for the uniform communication structure standardized by ETSI throughout Europe.
Euro-ISDN provides users with various features that can be activated either permanently in the trunk or by means of a procedure. It is not necessary to configure the feature specifically.
The features available with Euro-ISDN and Hicom 150 E Office are listed below.
Model-Specific Data
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Feature available in
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HW requirements
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SW requirements
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Requirements and Conditions
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Long S0 bus
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Not available with TA-S0 and STMD8 (OfficePro).
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Features
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Operation for features is the same as for analog stations. Control is by means of information elements in the protocol.
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PC connected to S0
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A PC can be connected to the internal S0 applications bus using an ISDN S0 card.
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3.15.1 Direct Inward Dialing (DID)
Definition
This feature allows a direct connection via the public network to an extension in a communications server using the ISDN numbering plan.
Model-Specific Data
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Feature available in
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HW requirements
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SW requirements
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CO feature
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Station feature
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Requirements and Conditions
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DID
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The extensions in the communications server must have at least outward restricted class of service, and direct inward dialing must be permitted.
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3.15.2 Multiple Subscriber Number (MSN)
Definition
Multiple subscriber numbers enable you to assign several different station numbers on the same S0 basic access (bus or multi-device connection). You can assign each terminal an MSN up to 11 digits long so that it can be called selectively.
Model-Specific Data
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Feature available in
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HW requirements
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SW requirements
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CO feature
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Station feature
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Requirements and Conditions
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MSN
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MSNs can be up to 11 digits long.
If an MSN is too long, the system evaluates the first 11 digits, beginning at the right.
|
MSN
|
The system activates features based on MSNs.
|
CDRC
|
Call detail recording central is possible.
|
MSN
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If the MSN for a Setup is missing or invalid, a default MSN appropriate to the situation is used. When a station number is specified that is already in use, the Setup is rejected.
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3.15.3 Default Station Number Instead of Multiple Subscriber Number (MSN)
Definition
This feature was created to increase security and to settle call charges (in a hotel environment, for example). Previously, the system was able to automatically configure each valid MSN. This meant that the settlement of call charges and call detail recording took place under a number which the CS operator did not necessarily enter.
In addition to dialing an MSN, users now have the option of dialing the internal default station number instead.
Below is a brief explanation:
The system assigns a sequential default number to each port, and therefore each telephone, in ascending order (starting with 101 in the OfficePro system). This means that each ISDN S0 bus is assigned a default number. For an S0 port terminal adapter, the default number is identical to the number of the logical port in the secondary optiset E telephone. The system assigns valid station numbers by default, although they can be changed with Hicom Assistant E. Every station number is always assigned to one logical port number.
The default numbers can be used as follows:
 |
Outgoing call setup: The system sets up the call using the default number, regardless of the MSN sent by a telephone or application. Customers are billed on the basis of the default number (in a hotel environment, this can be the room number), combined with a fixed number combination. |
 |
Incoming call setup: When a customer equates the MSN of an application (which may be installed on a notebook computer and connected to the hotel telephone network via an S0 terminal adapter) with the default number of a hotel room (combined with a fixed number combination), callers can reach the PC directly from the outside by direct inward dialing. |
Model-Specific Data
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Feature available in
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HW requirements
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SW requirements
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CO feature
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Station feature
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3.15.4 Calling Line Identification Presentation (CLIP)
Definition
This feature transmits the caller's own station number to the called party, where it can be displayed if proper equipment is available. The public network must support station number transmission.
Model-Specific Data
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Feature available in
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HW requirements
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optiset E telephone with display
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HW requirements
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SW requirements
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CO feature
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Station feature
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Requirements and Conditions
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CLIP
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Must be released by the carrier.
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3.15.5 Calling Line Identification Restriction (CLIR)
Definition
This feature suppresses the transmission of the calling party's station number. The public network must support suppression (temporary or permanent).
Model-Specific Data
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Feature available in
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HW requirements
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SW requirements
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Co feature
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Station feature
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Requirements and Conditions
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CLIR
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Calling line identification restriction can be defined across the system.
|
CLIR
|
Hicom Assistant E can be used to ignore an activated CLIR setting across the system, allowing the calling party's station number to be displayed. This can be useful for emergency calls and in similar situations.
|
CLIR
|
Calling line presentation restriction per station:
 |
*86 = activate |
 |
#86 = deactivate |
It is not possible to ignore an activated CLIR setting per station.
|
3.15.6 Connected Line Identification Presentation (COLP)
Definition
This feature allows the calling party to determine whether the connection has actually been connected to the station called or whether it was picked up by a different station.
Model-Specific Data
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Feature available in
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HW requirements
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HW requirements
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SW requirements
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CO feature
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Station feature
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Requirements and Conditions
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COLP
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Must be released by the carrier.
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3.15.7 Connected Line Identification Restriction (COLR)
Definition
This feature suppresses transmission of the called party's station number to the calling station. Called parties can use COLR to prevent their numbers from being displayed on a calling station.
Model-Specific Data
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Feature available in
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HW requirements
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SW requirements
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CO feature
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Station feature
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Requirements and Conditions
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COLR
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Same CDB entry as CLIR.
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3.15.8 Advice of Charge (AOC)
Definition
This feature offers the user call detail information and must be provided by the pubic network. The information is transmitted in two ways:
 |
AOC-D - Advice of charges during the call. |
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AOC-E - Advice of charges at the end of the call. |
Model-Specific Data
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Feature available in
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HW requirements
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SW requirements
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CO feature
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Station feature
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Requirements and Conditions
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AOC
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Some countries transmit call charge pulses instead of the amount. In this case, the received pulses are converted to currency amounts using a call charge factor (as on analog trunks).
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3.15.9 Call Forwarding (CF)
Definition
There are three different call forwarding types:
 |
Chaining call forwarding unconditional Users can activate variable call forwarding or call forwarding preset by key programming (unconditional, immediate) for the following call types: |
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Incoming internal calls only |
 |
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Incoming external calls only |
 |
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All calls |
- This is possible even if the same station is already set as a forwarding destination or if the forwarding destination has already activated call forwarding.
The message "Chaining invalid" no longer appears when you enter a second call forwarding destination during programming.
When a user forwards a dialed party to a station which already activated unconditional, immediate call forwarding to another station, the system monitors the number of call forwarding operations allowed. A preprogrammed counter limits the number of call forwarding operations to a total of 5.
- The following example clarifies this procedure:
- Stn A activated call forwarding to stn B:
Stn A activated call forwarding to stn B:
- Stn B activated call forwarding to stn C:
Stn B activated call forwarding to stn C:
- Stn C activated call forwarding to stn D:
Stn C activated call forwarding to stn D:
- Stn D activated call forwarding to stn E:
Stn D activated call forwarding to stn E:
- Stn E activated call forwarding to stn F:
Stn E activated call forwarding to stn F:
- Stn F activated call forwarding to stn G:
Stn F activated call forwarding to stn G:
- If stn X calls stn A, the call reaches stn F, not stn G.
The system forwards the counters with CFU, but not with CFB or CFNR.
 |
Call forwarding busy (CFB)) Same as CFU but only if the line is busy. |
 |
Call forwarding no reply (CFNR)) Same as CFU, but only if the call is not answered within 15 seconds. |
Use call management to define the lines for busy and no reply.
Model-Specific Data
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Feature available in
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HW requirements
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SW requirements
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CO feature
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Station feature
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Requirements and Conditions
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CF
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Not possible with an S2M line.
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CF
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In the case of a point-to-point connection, the entire line is forwarded. In the case of a point-to-multipoint connection, only the MSN assigned to the extension with programming authorization is forwarded. If no MSN is assigned to this station. call forwarding cannot be activated.
|
CF
|
Call forwarding is always executed for the first basic access, that is the first S0 port must also be available in the system.
|
Internal to S0
|
Internal stations support CFU only (to prevent conflicts with call management).
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3.15.10 External Call Forwarding
Definition
Any user who has an MSN as a DID number can activate and deactivate external call forwarding for this MSN, provided that the user is authorized to use external call forwarding. A total of 10 multiple subscriber numbers can be forwarded.
If you have assigned an MSN to a subscriber group, any member of the group can activate and deactivate external call forwarding for this MSN.
Users can enter only one forwarding destination per MSN.
There are three different versions of the feature:
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Call forwarding unconditional (CFU) The carrier forwards all calls to this MSN directly, regardless of the MSN status. |
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Call forwarding busy (CFB) Calls are forwarded only if the MSN dialed is busy. |
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Call forwarding no reply (CFNR) Calls are forwarded only if the destination does not answer the incoming call within a preset period of time (15 seconds). |
Model-Specific Data
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Feature available in
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HW requirements
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SW requirements
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CO feature
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Station feature
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Requirements and Conditions
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CFU
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External call forwarding has a higher priority than night answer.
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CFU
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The number of MSNs for external call forwarding cannot exceed 10.
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3.15.11 Call Deflection (CD)
Definition
If a station has activated external call forwarding, Hicom 150 E Office attempts to forward calls to the trunk using this feature. In this case, the new call destination and the station number of the forwarding station are provided to the trunk in the call deflection activation message when the call arrives. If external call forwarding by call deflection is not possible, the system handles call forwarding.
Model-Specific Data
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Feature available in
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HW requirements
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SW requirements
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CO feature
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Station feature
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Requirements and Conditions
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Call detail information
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When call deflection is used, Hicom 150 E Office receives no call detail information for the forwarded call.
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3.15.12 Subaddressing (SUB)
Definition
Subaddressing allows the addressing capacity to be expanded regardless of the ISDN station number or additional information to be transmitted to the station dialed. This makes it possible to initiate certain procedures.
Model-Specific Data
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Feature available in
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HW requirements
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SW requirements
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CO feature
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Station feature
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Requirements and Conditions
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SUB
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The flow of information is in one direction only.
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3.15.13 Malicious Call Identification (MCID)
Definition
This feature makes it possible to identify unwanted callers. The feature is activated in the public network, and the caller's station number and name are also stored in the public network. With each incoming call, the release of the connection to the called station is delayed for a specific period of time after the caller hangs up, enabling the called station to activate this feature. Release is delayed only if the feature has been requested from the carrier or facility provider.
Model-Specific Data
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Feature available in
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HW requirements
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SW requirements
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CO feature
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Station feature
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Requirements and Conditions
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MCID
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Malicious call ID works with external calls and QSIG trunks only (not with CorNet-N).
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MCID
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Trunk release is delayed.
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QSIG
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With QSIG, MCID is activated only in active mode.
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MCID
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The malicious call ID class of service can be programmed for individual stations.
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MCID internal to S0
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Activation is forwarded to the trunk.
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3.15.14 Competition of Calls to Busy Subscribers (CCBS)
Definition
This feature sets automatic callback from an external station that is busy. When the station becomes free, the trunk attempts to set up a connection between the two stations.
Model-Specific Data
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Feature available in
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HW requirements
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SW requirements
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CO feature
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Station feature
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Requirements and Conditions
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CCBS
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The feature must be supported by the trunk and the remote station.
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CCBS
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Does not function with 1TR6.
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CCBS
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A callback option to the networked system is generated within networked communications servers.
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3.15.15 Call Hold (CH)
Definition
Users can interrupt a call in progress without releasing it. Doing so places the call on hold. Call hold (CH) is important in conjunction with other features such as call waiting, consultation hold, toggle, and three-party conference. The ISDN port on hold receives an indication of the hold state and retrieval of the call.
Model-Specific Data
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Feature available in
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HW requirements
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SW requirements
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CO feature
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Station feature
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Requirements and Conditions
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CH
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The feature is available only on multi-device connections. In communications servers, the call is held in the server. The information element is sent to the trunk.
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CH
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Non-ISDN stations do not receive an advisory announcement (except that the station is placed on hold in the CS).
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CH
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A call can be placed on hold only in the active phase or during connection setup.
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3.15.16 Three Party Service (3PTY)
Definition
A three-party (3PTY) conference is possible with a multi-device connection. The conference status is indicated at the ISDN port.
On the user side, note that the other conference participants join the conference in the system, that is, only one B channel is needed for the S0 applications bus.
Model-Specific Data
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Feature available in
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HW requirements
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SW requirements
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CO feature
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Station feature
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Requirements and Conditions
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Conference
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For multi-device connections only. In the case of CSs, the conference is executed in the CS. The information element is transmitted to the trunk.
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3.15.17 Call Waiting (CW)
Definition
When a busy party receives a call, a call waiting tone indicates that another call has arrived and may be answered. The call waiting status is transmitted to the trunk.
Model-Specific Data
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Feature available in
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HW requirements
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SW requirements
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CO feature
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Station feature
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Requirements and Conditions
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CW (call waiting)
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For multi-device connections only. In the case of CSs, call waiting is executed in the CS. The information element is transmitted to the trunk.
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3.15.18 Telephone Portability (TP)
Definition
This feature allows a user to park a call on the bus, unplug the telephone, plug it in again at another location on the bus, and resume the parked call. The parked station receives a message indicating that the user is porting. The user has three minutes to move the telephone.
Model-Specific Data
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Feature available in
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HW requirements
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SW requirements
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CO feature
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Station feature
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Requirements and Conditions
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TP
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At multi-device connections only. In the case of CSs, the external station is parked in the CS. The information element is transmitted to the trunk.
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TP
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The call must be resumed within 3 minutes.
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TP
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This feature cannot be used with services such as fax, teletex and data transmission.
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TP internal to S0
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In the case of a Gigaset ISDN, this feature is used for a handover between two radio cells and for implementing the park feature. Implementation is by the system.
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3.15.19 User to User Signaling (UUS1)
Definition
This feature allows users to exchange messages during connection setup. The network transmits the messages transparently; checking only the length. Three UUS services are available:
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UUS1: Information is exchanged in control messages for connection setup and during connection release. |
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USS2: Information is exchanged during the ringing phase. The number of messages is limited to two per trunk group. USS2 is available for telecommunications ports only. |
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USS3: Information is exchanged during the active state of a connection. |
Hicom 150 E Office currently supports only UUS1.
Model-Specific Data
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Feature available in
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HW requirements
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SW requirements
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CO feature
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Station feature
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Requirements and Conditions
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USS1
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In the case of a multi-device connection, the user must ensure that only one device transmits a message to an incoming call.
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USS1
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Hicom 150 E Office currently supports only UUS1
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3.15.20 Explicit Call Transfer (ECT)
Definition
A station with two calls can connect the other two call parties to one another. One of the calls must have already been set up. Transfer before and after answering is possible.
Model-Specific Data
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Feature available in
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HW requirements
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SW requirements
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CO feature
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Station feature
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3.15.21 Point-to-Point Connection on the User Side
Definition
It is possible to configure an S0 port on the user side as a point-to-point connection, for example to use a connected fax server. The port is assigned a station number that supports direct inward dialing. Call forwarding can also be programmed at this port.
Model-Specific Data
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Feature available in
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HW requirements
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SW requirements
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CO feature
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Station feature
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Requirements and Conditions
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PtP
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Only the DID, CLIP, CLIR, and AOC features are supported.
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3.15.22 Programming National and International Codes for Outgoing Calls
Definition
The caller's station number, including the trunk access code (0, for example), the national prefix (0, for example) or the international prefix (00, for example), appears in the optiset E telephone display, the caller list, and dialing aids (such as Smartset).
Carriers are reached by dialing a separate national prefix (1 digit) or international prefix (2 digits). If a Hicom 150 E Office system provides access to more than one carrier (separate port or shared port), it is not possible to determine the carrier from which incoming calls arrive.
To represent a prefix, this feature enables you to configure the national and international access codes (national and international prefixes). A number between 0 and 9 can be used as the values for the programmable digits.
This allows calls to be answered with the help of caller lists and Smartset even when carriers are used. The existing prefixes are also used for the carriers.
Model-Specific Data
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Feature available in
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HW requirements
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SW requirements
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CO feature
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Station feature
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Requirements and Conditions
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National or international prefix
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Only one national or international prefix exists for the entire system. The programmed prefix (and the carrier codes) can be up to 2 digits long.
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3.15.23 Caller ID After Release (Police)
Definition
This feature places the calling party's number in caller list 0 after the call is released.
Model-Specific Data
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Feature available in
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HW requirements
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SW requirements
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3.16 U.S. ISDN (for U.S. Only)
Definition
In the United States, ISDN is offered by most local telephone companies. ISDN is an all-digital voice and data transmission technology. In contrast to analog transmissions, ISDN uses B (bearer) channels to carry voice and data traffic and a D (data) channel to carry customer call data and control signals. There are two basic types of ISDN interfaces. These interfaces are the primary rate interface (PRI) and the basic rate interface (BRI).
A PRI is for large commercial telephony operations and consists of 23 B channels and 1 D channel. A BRI is for smaller or residential-type telephony needs and consists of 2 B channels and 1 D channel. To configure these ISDN interfaces, users must know the type of Hicom 150 E Office system that they are configuring. The following are the ISDN interfaces that were designed to work with the Hicom 150 E Office system:
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BRI with the OfficePoint |
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Both PRI and BRI with the OfficeCom |
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PRI with the OfficePro |
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The ISDN features are activated at the central office (CO).
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3.16.1 PRI
Introduction
Depending on the PRI provider's requirements, users need to configure some or all of the following for PRI setup:
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Signal, protocol, and emulation type |
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Frame/line/encoding |
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B-channel allocation mode and identifier |
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Number of B channels |
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Trunk group calling service |
For networking with PRI, customers can use either tie trunks or the public-switched telephone network.
Protocol type allows customers to select the interface between the OfficeCom or OfficePro and the PRI provider. Protocols are different for local exchange carriers (LECs) and for inter-exchange carriers (IECs). Customers might prefer an IEC, for example, if they want to place calls on a tie trunk using station numbers without going through the local exchange.
Customers can choose a different carrier and protocol for each PRI span. The Hicom 150 E Office system supports seven commonly used LEC protocols and seven commonly used IEC protocols.Table 3-6 and Table 3-7 on page 3-245 show the protocols available for each slot.
Table 3-6 Supported LEC Protocols
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AT&T
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5ESS
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Custom
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AT&T
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5ESS
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NI-2
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Bell Canada
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DMS100
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Custom
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GTE
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GTT5
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NI-2
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Nortel
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DMS100
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Custom
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Siemens
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EWSD
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Custom
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Siemens
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EWSD
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NI-2
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LEC Protocols
Table 3-7 Supported IEC Protocols
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AT&T
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4ESS
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Custom
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MCI
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DMS250
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AT&T 4ESS emulation
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MCI
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DEX600
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AT&T 4ESS emulation
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Sprint
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DMS250
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AT&T 4ESS emulation
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Westinghouse
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DMS250
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AT&T 4ESS emulation
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GSA
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DMS250
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DMS250
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GSA FTS 2000
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5ESS
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5ESS
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IEC Protocols
Emulation type is determined by the protocol. Users need to select the emulation type that matches the ISDN service they have ordered: Super Frame (SF) or Extended Super Frame (ESF).
The data format for SF emulation is inverted high-level data link control (HDLC); The data format for ESF is normal HDLC.
Frame/line/encoding allows customers to select the type of encoding used on the D channel. The choices are normal or inverted. Normal is the default. The type of frame and line encoding depends on the protocol. OfficeCom automatically sets the correct type of frame and line encoding according to the protocol.
B-channel allocation mode and identifier allows customers to select the system method of finding an available B channel when needed. The choices are high and low. High begins searching at the highest-numbered B channel of the highest-numbered T1 span in the PRI trunk group and continues in descending order. Low begins searching at the lowest-numbered B channel of the lowest-numbered T1 span in the PRI trunk group and continues in ascending order.
Select the opposite mode from that used by the CO; this will avoid collisions when both the CO and the Hicom 150 E Office are trying to seize a channel.
Number of B channels allows users to enter the number of B channels for the system, so that the system knows where to begin searching for channels to allocate. The number entered here depends on the number of B channels that the customer has ordered.
Trunk group calling service allows users to select the type of service for each trunk group. The OfficeCom and OfficePoint support 36 types of trunk group service. Customers select the type of service according to the service ordered from the ISDN provider.
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If you are unsure the trunk group calling service, consult the ISDN provider for more information.
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3.16.2 BRI
Introduction
To set up the Hicom 150 E Office for BRI ISDN, users must receive service profile identifier designator (SPID) numbers from the telephone company (telco). SPID numbers identify the type of ISDN service and the variety of features that customers receive. In addition, to allow direct access to specific devices, some BRI interfaces can be set up with CACH EKTS. Depending on the central office (CO) switch type, users have to configure either call appearance identification (CAID) values (also known as CACH values) or phantom direct inward dialing (PDID) numbers for all devices that make external calls. For more information on how to configure CAID numbers, PDID numbers, and SPID numbers refer to the Electronic Service Manual.
Depending on the central office (CO) protocol selected, users need to configure some or all of the following parameters for BRI setup:
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CO protocol |
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SPID administration |
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CAID administration (AT&T or EWSD) |
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PDID administration (DMS100) |
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Feature identification number (FIN) for message waiting |
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CO Features (Transfer/Conference/Drop) |
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Feature identification number (FIN) for Transfer, Conference and Drop |
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CACH EKTS flag (AT&T or EWSD) |
CO protocol is the interface between the OfficeCom or OfficePoint and the CO of the BRI provider. Select the protocol that the BRI provider uses. OfficeCom and OfficePoint support the following CO protocols:
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AT&T NI1 |
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AT&T Custom |
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Siemens NI1 |
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Nortel NI1 |
Nortel NI1 requires PDID values instead of CAID values; for more information refer to PDID administration on page 3-249.
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If you are unsure of the CO protocol, consult the ISDN provider.
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SPID administration allows customers to set service profile identification designator values. Each BRI line is assigned two SPID values. The Hicom 150 E Office system supports a maximum of eight SPID values. The SPID values can be assigned to any combination of digital stations or digital data terminals and could be required for some data terminals. SPID numbers are used by the CO to identify each terminal for features such as message waiting, call transfer, and conference. Customers must configure the numbers in sequence according to the order of the stations in the system. A primary directory number is assigned to each SPID address number.
Consult the BRI provider for specific SPID number information.
CAID administration allows customers to set call appearance identification values when the CO switch type is AT&T or EWSD. CAID values are one or two digits that are assigned by the central office to the primary and secondary system numbers. A CAID value represents a talk path from a voice station or a data terminal to a BRI channel. A station must have at least one associated CAID value programmed to place or receive an external call directly without attendant intervention. Each device in the system can have up to four CAID values.
Multiple CAID values must be assigned to a station to allow for external telephone functions, such as to answer camp-on calls and conference calls. CAID values are used to simulate multiple call handling at a single desktop station. That is, each CAID number simulates an additional extension (a call appearance), but the additional extension numbers do not actually represent outside trunk lines.
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Some COs do not assign CAID values to ISDN data terminals. If you do not know the CAID numbers assigned to the system, consult the BRI provider.
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PDID administration allows customers to set phantom direct inward dialing identification numbers (PDIDs). PDID numbers take the place of CAID values in the Nortel DMS100 NI1 CO only. Customers can assign PDID numbers to all voice and data terminals in the system. This allows incoming calls to be routed to the specified station or ISDN terminal without attendant intervention.
The PDID number can be from 1 to 7 digits in length, corresponding to a traditional seven-digit phone number.
PDIDs or directory numbers (DNs) are assigned by the ISDN provider.
FIN for message waiting allows users to set the feature identification number (FIN) for the BRI message waiting feature provided by the LEC. The LEC assigns FIN values to associate the feature with specific OfficeCom or OfficePoint stations; contact the LEC to obtain the FIN values for the stations.
The message waiting FIN value can only be assigned to stations with primary directory numbers.
With FIN for message waiting, customers must enter a FIN value for each station. Every station must have a FIN value assigned; however, each station can have the same number.
CO features (Transfer/Conference/Drop) allows the customer to enable the CO features Transfer, Conference, and Drop.
FIN for Transfer, Conference and Drop allows customers to set the feature identification numbers (FIN) for the BRI Transfer, Conference, and Drop features provided by the LEC in the case of NI1 (AT&T NI1, Siemens NI1, or Nortel NI1). The FIN must be the same for all the BRI interfaces; contact the LEC to obtain the FIN values for these features.
CACH EKTS flag allows customers to indicate which of the BRI interfaces are configured within the LEC as CACH EKTS.
3.17 U.S. ISDN Features (for U.S. Only)
3.17.1 Multi-Device Connection
Definition
An ISDN multi-device connection enables users to connect multiple ISDN terminals (such as Internet and ISDN video devices) on an ISDN S0 applications bus. You can use the direct inward dialing (DID) number field to assign multiple subscriber numbers (MSNs) that will uniquely identify the devices.
Model-Specific Data
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Feature available in
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HW requirements
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STMD8 or Optiset E ISDN adapter
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STLS4 or Optiset E ISDN adapter
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STLS4 or Optiset E ISDN adapter
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SW requirements
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ISDN terminals
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Any parallel-connected ISDN terminals must be given an MSN to ensure call assignments.
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Trunk groups with PP and PMR
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If you connect different basic access points (point-to-point and point-to-multipoint) to the system, they must be entered in different trunk groups, and Prime Line must be deactivated.
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Requirements and Conditions
3.17.2 Multiple Subscriber Numbers
Definition
Multiple subscriber numbers (MSNs) are used to identify ISDN terminals connected to an S0 bus in the Hicom 150 E Office system. MSNs are seven digits long; you enter them in the direct inward dialing (DID) number field.
You can assign each ISDN terminal one or two MSNs, depending on the application. A device requiring 64 Kbps of bandwidth must be assigned one MSN; a device requiring 128 Kbps must be assigned two MSNs. The call number associated with the MSN is dialed to reach the device during an internal data or voice transaction.
Model-Specific Data
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Feature available in
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HW requirements
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STMD8 or Optiset E ISDN adapter
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STLS4 or Optiset E ISDN adapter
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STLS4 or Optiset E ISDN adapter
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SW requirements
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MSN
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You assign MSNs in the DID number field for each ISDN terminal. This number is used as the internal SPID for the device.
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Primary directory number
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The primary directory number associated with the public network basic rate link must be entered in the DID field for the ISDN terminal to initiate calls to the external network.
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MSN for internal use only
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Enter a seven-digit number not associated with the PDN in the DID field.
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External SPIDs
|
The public network SPIDs for the ISDN links may be assigned to any station in the system.
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B channels
|
The number of external data calls is limited to the number of B channels installed in the system.
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Access
|
B channels are dedicated to the specific ISDN terminal and should be placed in a separate trunk group to ensure access if more than one BRI trunk is installed.
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Dependencies and Limitations
3.17.3 Call-By-Call Service Selection
Definition
Call-by-call service selection (CBC) lets the user select a different type of service for each channel (such as some INWATS channels and some OUTWATS channels within the same trunk group).
The following are the four main options available using CBC:
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Foreign Exchange Non-ISDN Facility |
- This trunk type enables users to originate or terminate calls as if there was a local CS in the foreign (remote) central exchange office. Access to the foreign exchange (FX) is possible via LCR or trunk group access codes.
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Tie Trunk Non-ISDN Facility |
- This trunk type enables users to connect to a privately leased analog Tie Trunk network. Access for originating calls is possible through LCR. Terminating Tie Trunk calls are routed according to the called party number (CdPn).
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OUTWATS Facility |
- This feature allows customers to place calls to certain areas at special lower rates.
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INWATS Facility |
- This feature supports the 800 area code that provides callers toll-free access to the terminating party. This is a terminating only service.
Model-Specific Data
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Feature available in
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HW requirements
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SW requirements
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Simulated Facility Groups (SFG)
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FX and Tie Trunk incoming and outgoing calls require an SFG access code, which is assigned by the telephone company at the time of subscription.
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Requirements and Conditions
3.17.4 Dedicated (Pre-Provisioned) Service Selection
This feature simplifies the service ordering process by supplying ordering codes that tell the central office how to configure the Hicom 150 E Office.
Model-Specific Data
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Feature available in
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HW requirements
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SW requirements
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3.17.5 Transfer
Definition
This feature allows calls to be transferred the same as non-ISDN calls.
Model-Specific Data
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Feature available in
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HW requirements
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SW requirements
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3.17.6 Camp On
Definition
This feature allows calls to be camped on until the busy line is free. Once the line is free, the user call is signaled through.
Model-Specific Data
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Feature available in
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HW requirements
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SW requirements
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3.17.7 Conference Call
Definition
This feature allows multiple callers to communicate simultaneously.
Model-Specific Data
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Feature available in
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HW requirements
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SW requirements
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3.17.8 Equal Access
Definition
This feature complies with the FCC requirement to provide equal access to alternate carriers.
Model-Specific Data
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Feature available in
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HW requirements
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SW requirements
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3.17.9 Special Access Selection
Definition
With this feature users can select specific access codes. Hicom 150 E Office supports the following four options:
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Local Exchange Carrier (LEC) Operator Access |
- The system routes calls through the PRI to the network after the user dials 0 to connect to the LEC operator.
 |
Inter-exchange Carrier (IEC) Operator Access |
- After the user dials an operator access code, a carrier identification code (CIC), and a 0, the system routes the call through the PRI and to the network, connecting the call to the IEC operator.
 |
Operator Assisted Credit Card Call Access |
- This feature routes PRI calls to the network using an operator access code, a 0 or 01, and a called party number (CdPn), allowing operator assisted calls with a calling card.
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N11 Access |
- Most commonly used for 911 access, this feature routes PRI calls to the network via an operator access code and N11, where N is any digit from 1 to 9.
Model-Specific Data
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Feature available in
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HW requirements
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SW requirements
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3.18 Host Link Interface (CSTA interface)
Definition
Communication between Hicom 150 E Office and the applications running on host computers (Plus Products) is facilitated by a V.24 (RS-232) system interface (2400, 9600, or 19200 baud) or an S0 interface configured as a station.
In previous releases of Hicom 150 E (up to and including Release 2.1), this communication was based on the ACL-H2 protocol. Hicom 150 E Office uses the CSTA (Computer Supported Telecommunications Applications) Phase II protocol standardized by ECMA. Customers must use a converter to support Plus Products that use ACL-H2 (not for U.S.) The converter must perform the following tasks:
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In the direction of Hicom 150 E Office: Convert all messages and message procedures based on the ACL-H2 protocol to the CSTA protocol (not for U.S.). |
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In the direction of the Plus Product: Convert the CSTA protocol to messages and message procedures based on the ACL-H2 protocol (not for U.S.). |
The converter (not for U.S.) has been implemented as a driver that runs under Microsoft Windows 95. Support is provided for the V.24, X.75 (B channel) and EDSS1 (USBS) interfaces.
Figure 3-6 Host Link Interface, converter principle
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Model-Specific Data
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Feature available in
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HW requirements
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SW requirements
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Maximum number of applications
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Maximum number of monitoring points per system
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Maximum number of monitoring points per device
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© Siemens AG, München, 1999
Hicom 150 E Office Rel. 1.0-2.2 System Description, 1, 1999-06-18
Siemens Part No.: P31003-M1542-X100-4-7618
Conversion Date: 1999-06-18