Contents

Figures

Tables

1 Important Notices

1.1 Additions and Changes to Release 1.0

1.2 About This Manual

1.3 Data Protection and Data Security

1.4 Related Publications (Not for U.S.)

1.4.1 Ordering

1.5 Related Publications for U.S.

1.6 Comments

1.7 Copyright

2 System Overview

2.1 Capacity Limits

2.1.1 System-Specific Capacity Limits for OfficePro (Not for U.S.)

2.1.2 System-Specific Capacity Limits for OfficeCom/OfficePoint
/OfficeOne (Not for U.S.)

2.1.3 System-Specific Capacity Limits for OfficePro/OfficeCom
/OfficePoint (for U.S. Only)

2.2 Hicom 150 E OfficePro Rel 1.1"Extended Line" / Rel 2.2 (Not for U.S.)

2.2.1 System Environment

2.2.2 Hardware Overview

2.2.3 Central Components

2.2.4 Peripheral Components

2.2.5 New Boards

2.2.5.1 Notes on the CR8 Board

2.2.5.2 Notes on the TMAMF Board

2.2.6 Additional System Data

2.2.7 Features

2.2.8 Specifications for the Uninterruptible Power Supply in Conjunction with the UPSM Power Supply Module

2.2.8.1 Connection of UPSM and Battery Packs without External Charging Rectifier

2.2.8.2 Connection of UPSM and External Charging Rectifier with Battery

2.2.8.3 USVI Bridging Times in Conjunction with Batteries Used for Rel 1.1/2.2.

2.2.8.4 Heat Dissipation and Power Consumption

2.3 Hicom 150 E OfficePro Rel 1.0 / 2.0 (and Rel 2.2 in the U.S.)

2.3.1 System Environment (World Version)

2.3.2 System Environment (U.S. Version)

2.3.3 Country-Specific Boards

2.3.4 Hardware Overview

2.3.5 Central Components

2.3.5.1 CBMOD

2.3.5.2 CONBO

2.3.5.3 PSUI

2.3.5.4 USVI (Not for U.S.)

2.3.5.5 UPSM (Not for U.S.)

2.3.6 Peripheral Components

2.3.6.1 Subscriber Line Modules

2.3.6.2 Trunk Boards

2.3.6.3 Tie Trunk Circuits

2.3.6.4 Options

2.3.7 Additional System Data

2.3.7.1 Heat Dissipation and Power Consumption

2.3.7.2 Specifications for the Uninterruptible Power Supply (Not for U.S.)

2.3.7.3 External Battery Connection Kit (Not for U.S.)

2.3.7.4 Specifications for Possible Cabinet Arrangements

2.4 Hicom 150 E OfficeCom (Rel 1.0 or later)

2.4.1 System Environment Rel 1.0 (World Version)

2.4.2 System Environment Rel. 1.0 (U.S. Version)

2.4.3 Country-Specific Boards for Rel 1.0

2.4.4 System Environment Rel 2.0 or later (World Version)

2.4.5 System Environment (U.S. Version)

2.4.6 Country-Specific Boards for Rel 2.0 and Later

2.4.7 Hardware Overview

2.4.8 Central Components

2.4.8.1 CBFC (Rel 1.0)

2.4.8.2 CBPC (Rel 2.0 and Later)

2.4.8.3 PSUC

2.4.8.4 USVC (Not for U.S.)

2.4.8.5 V.24 (RS-232) Serial Interface

2.4.9 Peripheral Components

2.4.9.1 Subscriber Line Modules

2.4.9.2 Trunk Boards

2.4.9.3 Tie Traffic Boards

2.4.9.4 Options

2.4.10 Additional System Data

2.4.10.1 Heat Dissipation and Power Consumption with Rel 1.0

2.4.10.2 Heat Dissipation and Power Consumption with Rel 2.0 and Later

2.4.10.3 Specifications for the Uninterruptible Power Supply (Not for U.S.)

2.5 Hicom 150 E OfficePoint (Rel 1.0 and Later)

2.5.1 System Environment (World Version)

2.5.2 System Environment (U.S. Version)

2.5.3 Country-Specific Boards

2.5.4 Hardware Overview

2.5.5 Central Components

2.5.5.1 CBFC (Rel 1.0)

2.5.5.2 CBPC (Rel 2.0)

2.5.5.3 PSUF

2.5.5.4 USVF (not for U.S.)

2.5.5.5 V.24 (RS-232) Serial Interface

2.5.5.6 CUP

2.5.6 Peripheral Components

2.5.6.1 Subscriber Line Modules

2.5.6.2 Trunk boards

2.5.6.3 Tie Traffic Boards

2.5.6.4 Options

2.5.7 Additional System Data

2.5.7.1 Heat Dissipation and Power Consumption

2.5.7.2 Specifications for the Uninterruptible Power Supply (Not for U.S.)

2.5.7.3 Specifications for Possible Restrictions to the Board Configuration

2.6 Hicom 150 E OfficeOne (Not for U.S.) Rel 1.0 and Later

2.6.1 System Environment

2.6.2 Hardware Overview

2.6.3 Central Components

2.6.3.1 SBS (Single-Board System)

2.6.3.2 Power Supply Unit

2.6.4 Peripheral Boards

2.6.5 Additional System Data

2.6.5.1 Heat Dissipation and Power Consumption

2.6.5.2 Specifications for the Uninterruptible Power Supply

2.7 Hicom Cordless EM V 2.2 (Not for U.S.)

2.8 Using Boards from Hicom 100 E and Non-U.S. 150 E

2.9 Technical Specifications

2.10 Interfaces

2.11 Telephone Interface-to-Interface Ranges

2.12 Numbering Plan

2.13 Technical Specifications and Compliance (Not for U.S.)

2.14 U.S. and Canadian Regulatory Compliance

2.15 Operating Conditions

2.16 Serviceability

2.16.1 Administration Options

2.16.2 System Administration from a System Telephone

2.16.2.1 Hicom Assistant TC (User Data)

2.16.2.2 Hicom Assistant T (System Data)

2.16.3 System Administration Tools

2.16.3.1 Hicom Assistant E Service Tool

2.16.3.2 Hicom Assistant C Customer Tool

2.16.4 Hardware Requirements for the PC

2.16.5 Password Identification and Authentication (Rel 2.0 and Later)

2.16.5.1 General Rules and Conditions

2.16.5.2 Password Concept

2.16.6 System Access Options

2.16.6.1 Hicom Assistant TC

2.16.6.2 Hicom Assistant T

2.16.6.3 Hicom Assistant E (Local)

2.16.6.4 Hicom Assistant E (Remote) Direct Access

2.16.6.5 Hicom Assistant E (Remote) Callback

2.16.6.6 Hicom Assistant C

2.16.6.7 Hicom Assistant T Online

2.16.6.8 Hicom Assistant T Remote (Remote Touch Tone)

2.16.7 Plus Products

2.16.8 Service and Monitoring Capabilities (Rel 2.0 and Later)

2.16.8.1 Trunk Status Indicators

2.16.8.2 Station Status Indicators

2.16.8.3 Error Messages

2.16.8.4 LED Signaling for Central Boards

2.16.8.5 LED Signaling for Peripheral Boards

2.16.8.6 Telephone Test

2.16.8.7 Customer Database Backup (CDB Backup)

2.16.8.8 APS Transfer

2.16.9 Remote Service

2.16.9.1 Remote DTMF Administration

2.16.9.2 Remote Error Signaling

2.16.9.3 Analog Modem IMOD (Not Applicable to Hicom 150 E OfficeOne)

2.16.9.4 Integrated Digital Modem

2.16.10 Logging Administrative Procedures

2.16.10.1 Data Collection

2.16.10.2 Data Output

2.17 Features

3 Implementing Features

3.1 Starting System Administration

3.1.1 Accessing Hicom Assistant T

3.1.2 Accessing Hicom Assistant E

3.2 Features for All Traffic Types

3.2.1 Hold

3.2.2 Park

3.2.3 Toggle

3.2.4 Unscreened Transfer

3.2.5 Screened Transfer

3.2.6 Conference

3.2.7 Music on Hold (Internal or External Source)

3.2.8 Announcements

3.2.9 Consultation Hold

3.2.10 Recall

3.2.11 Setting the Signaling Method for Analog Stations

3.2.12 Hicom Attendant C

3.2.13 Busy Override

3.2.14 Overload Indication

3.2.15 Shared Transfer Switch (Not for U.S.)

3.3 Features for General Incoming Traffic

3.3.1 ANI (for U.S. only)

3.3.2 Distinctive Ringing

3.3.3 Call Waiting Tone/Call Waiting

3.3.4 Call Management (CM)

3.3.5 Call Forwarding-No Answer (CFNA) After a Timeout

3.3.6 Call Forwarding (CF)-Busy and No Answer

3.3.7 Call Forwarding (CF)

3.3.8 Subscriber Groups

3.3.9 Group Call

3.3.10 Group Call with Busy Signaling

3.3.11 Hunt Group

3.3.12 Leave Group Call/Hunt Group (Stop Hunt)

3.3.13 Uniform Call Distribution (UCD)

3.3.14 UCD Queues

3.3.15 UCD Call Prioritization

3.3.16 UCD Subscriber States

3.3.17 Leave UCD Group

3.3.18 Work

3.3.19 Recorded Announcement/Music on Hold (MOH) With UCD

3.3.20 Overflow With UCD

3.3.21 Automatic Incoming Call Connection With UCD

3.3.22 UCD Night Answer

3.3.23 UCD Group Status Display

3.3.24 UCD Home Agent

3.3.25 Transfer to UCD Groups

3.3.26 Silent Monitoring (for U.S. Only)

3.3.27 Do Not Disturb (DND)

3.3.28 Ringer Cutoff

3.3.29 Caller List and Station Number Storage

3.3.30 Call Pickup Within Call Pickup Groups

3.3.31 Targeted Call Pickup Outside of a Pickup Group

3.3.32 Call Pickup from an Answering Machine

3.3.33 Fax Waiting Message/Answering Machine

3.3.34 Deferring a Call

3.3.35 Station Number Configuration Using Hicom Assistant T

3.4 Features for General Outgoing Traffic

3.4.1 Dual-Tone Multifrequency Transmission During a Call

3.4.2 Individual Telephone Lock

3.4.3 System Telephone Lock/Class of Service Changeover

3.4.4 Hotline

3.5 Features for General External Traffic

3.5.1 Multi-Device Connection (Not for U.S.)

3.5.2 Trunk Groups

3.5.3 Trunk Keys

3.5.4 Call Keys

3.5.5 Transit Traffic

3.5.6 Translate Station Numbers to Names for System Speed Dialing

3.6 Features for Incoming External Traffic

3.6.1 Call Allocation

3.6.2 Group Ringing

3.6.3 Night Answer

3.6.4 Direct Inward Dialing

3.6.5 Selective Seizure of a DID Number Using a MUSAP Key

3.6.6 Signaling of Direct Inward Dialing Numbers for Incoming Calls

3.6.7 Direct Inward System Access

3.6.8 Intercept Conditions

3.6.9 Dual-Tone Multifrequency Direct Inward Dialing

3.6.10 Announcement Before Answering

3.6.11 Collect Call Barring per Trunk (for Brazil Only)

3.6.12 Collect Call Barring per Station

3.6.13 Analog Direct Inward Dialing via MFC-R2 (for Brazil, India, Malaysia, and Singapore only)

3.7 Features for Outgoing External Traffic

3.7.1 Last Number Redial (LNR)

3.7.2 System Speed Dialing

3.7.3 System Speed Dialing in Tenant Systems

3.7.4 Station Speed Dialing in System

3.7.5 Trunk Seizure Type

3.7.6 En-Bloc Dialing

3.7.7 Audible Tone Monitoring

3.7.8 End-of-Dialing Recognition

3.7.9 Trunk Signaling Method

3.7.10 Temporary Signaling Method Changeover

3.7.11 Configurable Toll Restriction

3.7.12 Traffic Restriction Groups

3.7.13 Private Trunk

3.7.14 Trunk Queuing

3.7.15 Temporary Station Number Display Suppression

3.7.16 Denied List for Undialed Trunks

3.7.17 Assigning Speed-Dialing Numbers to ITR Groups

3.8 Least Cost Routing (LCR) (Not for U.S.)

3.8.1 Carrier Types

3.8.1.1 Mercury Communications Limited Single Stage (Not for U.S.)

3.8.1.2 Mercury Communications Limited Two Stage

3.8.1.3 Dial-In Control Server (DICS)

3.8.1.4 Corporate Network (CN)

3.8.2 Routing Tables

3.9 Least Cost Routing (for U.S. Only)

3.9.1 Introduction

3.9.2 Using Alternate Carriers

3.9.2.1 Carrier Access Methods Supported

3.9.3 LCR Time of Day Evaluation

3.9.4 LCR Outdial Rules

3.9.5 Expensive Route Identification

3.9.6 Overflow Options

3.9.7 LCR Class of Service

3.9.8 Carrier-Select Override

3.9.9 Handling of Numbers and Destinations and Trunk Group Access Codes

3.9.10 Correlation With Other Features

3.9.10.1 Station-Related Features

3.9.10.2 Trunk-Related Features

3.9.11 Routing Tables

3.9.12 LCR Dial Plan

3.9.12.1 Rules for Creating LCR Dial Plan Entries

3.9.13 Route Table

3.9.14 Time Table

3.9.15 Outdial Rule Table

3.9.16 Operation

3.10 Features for Internal Traffic

3.10.1 Internal Traffic

3.10.2 Direct Station Selection (DSS) Key

3.10.3 Names

3.10.4 Automatic Callback When Free or Busy

3.10.5 Entrance Telephone/Door Opener

3.10.6 Speaker Call/Handsfree Answerback/Internal Paging (OptiPage)

3.10.7 Transfer from Announcement

3.10.8 Radio Paging Equipment (PSE) (Not for U.S.)

3.10.8.1 Simple Radio Paging Equipment/Simple PSE (Not for U.S.)

3.10.8.2 Radio Paging Equipment via ESPA/Enhanced Radio Paging
Equipment (Not for U.S.)

3.10.9 Message Texts/Mailboxes/Message Waiting

3.10.10 Advisory Messages

3.10.11 Internal Directory

3.10.12 Room Monitor

3.11 Tenant Service

3.11.1 Tenant Service Configuration

3.12 Other Features

3.12.1 Voice Channel Signaling Security

3.12.2 Date and Time Display

3.12.3 Relays

3.12.4 Sensors

3.12.5 Executive/Secretary Functions

3.12.6 Multilingual Text Output

3.12.7 Associated Dialing

3.12.8 Associated Services

3.12.9 Display Number of Stations with Direct Trunk Access (for Austria Only)

3.12.10 Services in the Talk State

3.12.11 Reset Activated Features

3.12.12 Relocation Function

3.12.13 Automatic Wake-up System/Timed Reminders

3.13 Networking

3.13.1 Satellite CS Capability

3.13.2 Tie Trunk Via TIEL

3.13.3 Toll Restriction with CorNet-N

3.13.4 Call Detail Recording With Networking

3.13.5 Incoming Call

3.13.6 Consultation Hold/Transfer/Pickup

3.13.7 Recall

3.13.8 Call Waiting

3.13.9 Distinctive Ringing in the Network

3.13.10 Callback on Free/Busy

3.13.11 Station Number/Name Display

3.13.12 Call Forwarding With Rerouting

3.13.13 Toggle

3.13.14 Conference

3.13.15 Central Attendant Console

3.13.16 Sharing System Speed Dialing in a Gateway System

3.13.17 Sharing a Central Voice Mail Server

3.13.18 QSig (Release 2.0 or Later)

3.13.18.1 Basic Features

3.13.18.2 Central Attendant Position/Attendant Console

3.13.18.3 Intercept

3.13.18.4 Originator of the Intercept

3.13.18.5 Busy Override

3.13.18.6 Recall

3.14 Features for Call Detail Recording

3.14.1 Silent Reversal at Start and End of Call (Not for Germany or U.S.)

3.14.2 Advice of Charges During Call (AOC-D) (Not for U.S.)

3.14.3 Call Duration Display on Telephone

3.14.4 Call Detail Recording at Station (CDRS) (Not for U.S.)

3.14.5 Call Detail Recording, Attendant (CRDA) (Not for U.S.)

3.14.6 Call Detail Recording Per Trunk (CDRT) (Not for U.S.)

3.14.7 Account Code (ACCT)

3.14.8 Call Detail Recording Central (CDRC)

3.14.9 Toll Fraud Monitoring

3.14.10 Printer Pipe Mode (V.24 [RS-232] Range Extension for Call Data)

3.14.11 Call-Charge Display With Currency (Not for U.S.)

3.15 Euro-ISDN Features (Not for U.S.)

3.15.1 Direct Inward Dialing (DID)

3.15.2 Multiple Subscriber Number (MSN)

3.15.3 Default Station Number Instead of Multiple Subscriber Number (MSN)

3.15.4 Calling Line Identification Presentation (CLIP)

3.15.5 Calling Line Identification Restriction (CLIR)

3.15.6 Connected Line Identification Presentation (COLP)

3.15.7 Connected Line Identification Restriction (COLR)

3.15.8 Advice of Charge (AOC)

3.15.9 Call Forwarding (CF)

3.15.10 External Call Forwarding

3.15.11 Call Deflection (CD)

3.15.12 Subaddressing (SUB)

3.15.13 Malicious Call Identification (MCID)

3.15.14 Competition of Calls to Busy Subscribers (CCBS)

3.15.15 Call Hold (CH)

3.15.16 Three Party Service (3PTY)

3.15.17 Call Waiting (CW)

3.15.18 Telephone Portability (TP)

3.15.19 User to User Signaling (UUS1)

3.15.20 Explicit Call Transfer (ECT)

3.15.21 Point-to-Point Connection on the User Side

3.15.22 Programming National and International Codes for Outgoing Calls

3.15.23 Caller ID After Release (Police)

3.16 U.S. ISDN (for U.S. Only)

3.16.1 PRI

3.16.2 BRI

3.17 U.S. ISDN Features (for U.S. Only)

3.17.1 Multi-Device Connection

3.17.2 Multiple Subscriber Numbers

3.17.3 Call-By-Call Service Selection

3.17.4 Dedicated (Pre-Provisioned) Service Selection

3.17.5 Transfer

3.17.6 Camp On

3.17.7 Conference Call

3.17.8 Equal Access

3.17.9 Special Access Selection

3.18 Host Link Interface (CSTA interface)

4 Desktop Products

4.1 optiset E Telephones

4.1.1 optiset E Telephones Without Display

4.1.2 optiset E Telephones with Display

4.1.3 optiset E telephone adapters

4.1.4 System-Dependent Options for Using Adapters

4.1.5 Electronic Notebook

4.2 Desktop Accessories

4.3 Hicom Cordless (Not for U.S.) EM V2.2

4.3.1 Enhanced Feature Mobile Unit Gigaset 2000C

4.3.2 Enhanced Feature Mobile Unit 2000C pocket

4.3.3 Robust Mobile Unit Gigaset active

4.3.4 Gigaset 2000L charger *

4.3.5 Gigaset 2000L charger pocket

4.4 Attendant Consoles

4.4.1 Braille Console (Hicom Attendant B) (Not for U.S.)

4.4.2 PC AC (Hicom Attendant P)

4.4.3 Attendant Console (AC) and Intercept Position (Attendant C)

5 Plus Products

6 Capacities

6.1 OfficeOne / OfficePoint / OfficeCom

6.2 OfficePro Rel 1.0 /Rel 2.0 /Rel 1.1*/Rel 2.2

7 Output Formats for Call Detail Recording

7.1 Overview

7.2 Example of a Compressed Format

7.3 Example of an Uncompressed Format

8 Feature Comparison

Abbreviations

Index